ProvenExpert not displayed anymore | WordPress.org

Resolved ledergerber
(@ledergerber)

5 years, 1 month ago

Dear team,

We have installed SV Proven Expert plugin (in footer on the right side). We use wordpress.com.
Since a few weeks the Proven Expert element is not displayed anymore. We did uninstall and delete the plugin and installed it again. It is still not working.

How to fix it?

Thanks,
Raphael

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author straightvisions GmbH
(@matthias-reuter)

5 years, 1 month ago

Hi Raphael,

sorry for the delay in our response, we’ve got not noticed about your issue via email from WordPress.org.

We would love to figure out why the plugin is not working on your webiste. If you have any further information to address the issue (error logs etc.), we would investigate. Additionally, we could look into your installation. Please provide us login credentials then via email to contact@straightvisions.com

Kind regards,

Matthias

Thread Starter ledergerber
(@ledergerber)

5 years, 1 month ago

Matthias, läuft nun wieder – siehe E-Mail.

Danke & Grüsse
Raphael

Plugin Author straightvisions GmbH
(@matthias-reuter)

5 years, 1 month ago

Reason was that API-Key and API-ID were lost during upgrade. After these were inserted again in settings, issue was fixed. Thanks @ledergerber for your patience while investigating this issue.

isiway
(@isiway)

4 years, 11 months ago

Hi, I just installed the plugin an set up the APIs.
Neither the widget nor the shortcode are showing anything.
What can I do?

Thank you!

Plugin Author straightvisions GmbH
(@matthias-reuter)

4 years, 10 months ago

Hi @isiway,

do you have an active plus or premium plan? These are required for that feature: https://www.provenexpert.com/en-gb/features-pricing/

Kind regards,

Matthias

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘ProvenExpert not displayed anymore’ is closed to new replies.

In: Plugins
5 replies
3 participants
Last reply from: straightvisions GmbH
Last activity: 4 years, 10 months ago
Status: resolved