• Resolved WebDev1998

    (@keithvfs)


    We have installed cleantalk on a website but the protection does not appear to be working on their contact form. It uses contact form 7. I don’t want to post a link to the site anywhere public.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support katereji

    (@katereji)

    Hello.

    Please, check that all types of web forms protection are enabled in the plugin settings. and you have all green marks on the Anti-Spam plugin settings page.

    You can contact us via our private Ticket System, https://cleantalk.org/my/support/open, and tell us your website URL so we can check all the settings and test the web form. Please, paste the link to this topic, so we can identify you quickly.

    Thread Starter WebDev1998

    (@keithvfs)

    I’ve never had to even access the advanced settings to get forms like these to be protected. I will open a ticket

    Thread Starter WebDev1998

    (@keithvfs)

    Now it magically works with no settings changes whatsoever.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @keithvfs,

    We are glad to know the issue is solved.

    If something goes wrong, please let us know.

    Kind regards.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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