Protect: locked out when using SiteGround/Cloudflare "Railgun" feature | WordPress.org

Resolved Alexander S. Kunz
(@antermoia)

8 years, 2 months ago

Hello,

when I’m using Cloudflare’s “Railgun” feature through my hoster (Siteground) Jetpack locks me out from accessing the login page to my own site.

The Railgun feature is described here: https://www.cloudflare.com/railgun/

I checked the IP address and it does appear strange that it’s an IP from Panama, but it is not on any specific blacklists: http://www.ip-tracker.org/blacklist-check.php?ip=181.224.154.163

I’ve disabled the Railgun feature for now and I’m instantly able to login to my site again, but since it does bring speed benefits, I’d be glad if someone from the Jetpack/Protect team could look into this.

Thanks
Alexander.

https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic 🚀

8 years, 2 months ago

Would you mind contacting us through this contact form? If that’s possible, I’d like one of our Protect experts to run some tests on your site to find out what’s causing this.

I wanted to run some tests on my end, but Railgun appears to be a Premium feature.

Thanks!

Thread Starter Alexander S. Kunz
(@antermoia)

8 years, 2 months ago

Done!

Thread Starter Alexander S. Kunz
(@antermoia)

8 years, 1 month ago

Hi, after being in touch with SiteGround support, they advised me to whitelist this particular IP (181.224.154.163). Apparently, it is the only IP used for the Railgun feature on their end.

Viewing 3 replies - 1 through 3 (of 3 total)

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Tags

locked out

In: Plugins
3 replies
2 participants
Last reply from: Alexander S. Kunz
Last activity: 8 years, 1 month ago
Status: resolved