pdr
(@philricebolivia)
if you have not already implemented a solution that enables a logging trail of some sort then as far as I am aware then then I don’t think you can do this by default in WC (I could be wrong though).
For example THIS POST that might be useful states that you cant but it is an old post.
On a less technical note though , I would question that even if you did as that link suggests and you store the acceptance by your customer in the DB it still would be on shaky ground legally to be considered as actual proof.
I have a lot of experience dealing with Paypal chargeback claims I usually just say that the customer agreed to our terms and conditions when booking as this is compulsory and attach a copy of them. Additionally though, our order emails also include a PDF copy of the Ts and Cs along with a statement in the email reminding them. If it is a paypal chargeback then you stand a better chance but if it is a credit card chargeback it is out of paypals hands and the results are very much hit and miss depending on which bank is the card issuer.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
