Support » Plugin: Give - Donation Plugin and Fundraising Platform » Progress Bar not updating / donation form income not working

  • Resolved xealpha

    (@xealpha)


    Give correctly linked to our PayPal account, and the donation shows up on the PayPal side of things. Also, when I look at “transactions,” Give lists the payment as “complete” for the correct Form, and the appropriate confirmation emails from Give were sent to both the donor and to us as the non-profit.

    However, when I go to “Forms,” it says there were 0 Donations and no Income for that form.

    The other issue is that the public Progress Bar on the website has not updated to reflect the PayPal donation that was credited.

    So it looks like the payment was processed correctly by PayPal and that Give recognizes this payment under transactions, but has not linked it 100% to our campaign.

    I tried using Tools>Data>Recount stats tool but it didn’t work.

    Can you help us resolve this matter? Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @xealpha can you provide your System Info for me to take a look to see if anything strikes me as an issue there? Go to “Donations > Tools” for that.

    Have you had Give installed a long time? Or just recently? Did you upgrade to version 1.8.1? When you upgraded did you see the notice that your donation data needs to be upgraded? Did you click on the link to upgrade them?

    Let me know, thanks!

    Hey Matt,

    I’ve just installed it recently, like a week ago.

    The problem has been solved. I did Tools>Data>Recount-stats about 5-6 times and cleared the cache 5-6 times as well. Then the donation form counts stats got updated. Thanks!

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    OK, thanks for the update, and glad you got it worked out.

    I am having this same issue. I have recalculated the stats several times and the progress bar is still not reflecting the donation and the amount toward goal is unchanged. The donation is listed in the list of transactions as complete and associated w/ the correct form. Related/Unrelated – we also stopped receiving the admin notification emails of new donations. System info below:

    ### WordPress Environment ###

    Home URL: http://giftofadoption.org
    Site URL: http://giftofadoption.org
    WP Version: 4.7.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Show on Front: page
    Page on Front: Home (#7)
    Page for Posts: Unset
    Table Prefix Length: 6
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, cancelled, abandoned

    ### Server Environment ###

    Hosting Provider: DBH: db.giftofadoption.org, SRV: giftofadoption.org
    Server Info: Apache
    PHP Version: 5.6.29
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Max Upload Size: 64 MB
    cURL Version: ❌ 7.35.0, OpenSSL/1.0.1 – We recommend a minimum cURL version of 7.40.
    SUHOSIN Installed: –
    MySQL Version: 5.6.25
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Give Configuration ###

    Give Version: 1.8.4
    Upgraded From: 1.8.4
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: After
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: http://giftofadoption.org/donation-confirmation/
    Failure Page: http://giftofadoption.org/transaction-failed/
    Give Forms Slug: /donations/
    Enabled Payment Gateways: Authorize.net, PayPal Standard, Offline Donation
    Default Payment Gateway: Authorize.net
    Admin Email Notifications: Disabled
    Donor Email Access: Disabled

    ### Session Configuration ###

    Give Use Sessions: Enabled
    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: Enabled
    Use Only Cookies: Enabled

    ### Active Give Add-ons ###

    Give – Authorize.net Gateway: ❌ Unlicensed – by WordImpress – 1.1

    ### Other Active Plugins ###

    Authorize.net for WordPress: by Daniel Watrous – 2.6.0
    Better Analytics: by Digital Point – 1.1.4
    Color Manager: by Hassan Derakhshandeh – 0.2
    Constant Contact Forms by MailMunch: by MailMunch – 2.0.6
    Contact Form 7: by Takayuki Miyoshi – 4.7
    Contact Form DB: by Michael Simpson – 2.10.9
    Custom 404 Pro: by Kunal Nagar – 2.0.2
    Custom Facebook Feed: by Smash Balloon – 2.4.5
    Custom Favicon: by Harish Chouhan – 1.0.3
    Disable Comments: by Samir Shah – 1.6
    Duplicate Post: by Enrico Battocchi – 3.1.2
    Easy2Map WordPress Plugin: by Steven Ellis – 1.5.5
    Essential Grid: by ThemePunch – 2.0.5
    FlowPaper: by Devaldi Ltd – 1.8.4
    Forget About Shortcode Buttons: by Designs & Code – 1.1.2
    Give – Form Field Manager: by WordImpress – 1.1
    Google Sitemap by BestWebSoft: by BestWebSoft – 3.0.7
    Google XML Sitemaps: by Arne Brachhold – 4.0.8
    LayerSlider WP: by Kreatura Media – 5.3.2
    Logos Showcase: by Carlos Moreira – 1.6
    Options Framework: by Devin Price – 1.8.5
    Parallax Backgrounds for VC: by Benjamin Intal – Gambit – 3.6.1
    Revolution Slider: by ThemePunch – 4.6.5
    ShortCode Redirect: by Cartpauj – 1.0.02
    Simple IP Ban: by Sandor Kovacs – 1.3.0
    Social Icons Widget: by Daniel Nisbet – 16.07
    Social Share: by Sygnoos – 1.4.3
    Visual Form Builder: by Matthew Muro – 2.9.2
    Welcome Tiles: by WordPressaHolic – 1.5.0
    WordPress Importer: by wordpressdotorg – 0.6.3
    WP Add Custom CSS: by Daniele De Santis – 1.0.1
    WPBakery Visual Composer: by Michael M – WPBakery.com – 4.12.1
    WP Social Sharing: by Arjun Jain – 1.9
    WP Super Cache: by Automattic – 1.4.9

    ### Inactive Plugins ###

    Akismet Anti-Spam: by Automattic – 3.3
    Disable XML-RPC: by – 1.0.1
    Password Protected: by Ben Huson – 2.0.3

    ### Theme ###

    Name: Savior
    Version: 1.3
    Author URL: http://stylemixthemes.com/
    Child Theme: No – If you’re modifying Give on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @giftofadoption since you are a Premium Addon purchaser, we can help you much more efficiently in our Priority Support channel:
    https://givewp.com/support

    But please first review this whole thread, particularly about caching, and double-checking whether your transactions are complete or not. When you submit your Priority ticket, we’ll also need a link to the form that is not updating correctly and screenshots of your Donations screen in WP-Admin.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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