Support » Plugin: Free Shipping Label » Progress bar not shown for non logged users

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter somlaweb

    (@chefnelone)

    Hi again,

    The problem is NOT related to non logged users.

    Problem is that the progress bar is not shown until the visitor fills the ZIP CODE (in spanish: ‘Codigo Postal’) in the Billing checkout form. You can test it here: https://mercegourmet.es/tienda/

    Can you tell me how can I fix this?

    Thanks!

    Plugin Author Marin Matosevic

    (@marinmatosevic)

    Hi,

    go to WooCommerce > Free Shipping Label > General Settings, set initial shipping zone, and save settings.

    This is a new option added in the last version.

    Let me know if it’s working in your case.

    Thread Starter somlaweb

    (@chefnelone)

    Plugin Author Marin Matosevic

    (@marinmatosevic)

    I see you are using Table rate plugin for shipping. Not sure if that is the problem, but shipping cost also isn’t visible before entering a postal code.

    Could you do a quick test and turn off Table Rate and set WooCommerce Flat Rate?

    Thread Starter somlaweb

    (@chefnelone)

    Hi Marin,

    I already tried that but still not working.

    Plugin Author Marin Matosevic

    (@marinmatosevic)

    Did you try with a Custom Threshold?

    Thread Starter somlaweb

    (@chefnelone)

    Plugin Author Marin Matosevic

    (@marinmatosevic)

    I know that would be the easiest and quickest way to solve this issue, but last time I got a warning from WP moderators, it is against forum rules to ask for server/site access. 🙂

    How did you set up Shipping options? (WooCommerce > Shipping > Shipping options)

    Moderator Yui

    (@fierevere)

    ゆい

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’ll try a more direct route.

    @chefnelone If you offer anyone any credentials in anyway you and the person who received them will be banned from this site. Yes, it is that serious. That includes sending credentials in anyway at all. Don’t do it. You’ll put the plugin developer into real trouble here if you do.

    @marinmatosevic If it comes to light that you logged into a forum user’s site, you will be banned and your plugins may be permanently removed from this site.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Thread Starter somlaweb

    (@chefnelone)

    Fully understood!
    I’ll keep this on mind.
    Thanks.

    Thread Starter somlaweb

    (@chefnelone)

    Fixed. As the author mentioned: “Hide shipping costs until an address is entered” must be turned off.

Viewing 12 replies - 1 through 12 (of 12 total)
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