• I just get a green bar that fills then stalls when uploading. I have tried everything on this list: https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test, and also had my host look at logs and php versions but we are at a loss. I see others have had this issue before, how was it fixed? Thanks in advance.

    Here is a profile page: https://certifieddivorcecoach.com/user/susan-kiernan/

    ### Begin Install Info ###
    
    ## Please include this information when posting support requests ##
    
    --- Site Info ---
    
    Site URL:					https://certifieddivorcecoach.com
    Home URL:					https://certifieddivorcecoach.com
    Multisite:					No
    
    --- Hosting Provider ---
    
    Host:						DBH: localhost, SRV: certifieddivorcecoach.com
    
    --- User Browser ---
    
    Platform:                 Apple 
    Browser Name:             Firefox  
    Browser Version:          61.0 
    User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma 
    			  c OS X 10.13; rv:61.0) Gecko/201
                              00101 Firefox/61.0
                              
    ---- Current User Details --
    
    Role: administrator, um_admin
    
    --- WordPress Configurations ---
    
    Version:						4.9.8
    Language:					en_US
    Permalink Structure:			/%postname%/
    Active Theme:				CDC-Divi 1.0
    Page On Front:				Welcome (#131)
    Page For Posts:				 (#0)
    ABSPATH:					/home/randall8/public_html/
    All Posts/Pages:				85
    WP Remote Post:           		wp_remote_post() works
    WP_DEBUG:                 			Disabled
    WP Table Prefix:          			Length: 4, Status: Acceptable
    Memory Limit:   				256MB
    
    --- UM Configurations ---
    
    Version:						2.0.25
    Upgraded From:            		None
    Current URL Method:			SERVER_NAME
    Cache User Profile:			No
    Generate Slugs on Directories:	Yes
    Rewrite Rules: 				Yes
    Force UTF-8 Encoding: 		No
    JS/CSS Compression: 			No
    Nav Menu Settings: 			Yes
    Port Forwarding in URL: 		No
    Exclude CSS/JS on Home: 		No
    
    --- UM Pages Configuration ---
    
    User:						https://certifieddivorcecoach.com/user/
    Account:						https://certifieddivorcecoach.com/account/
    Members:					https://certifieddivorcecoach.com/find-a-divorce-coach/
    Register:						https://certifieddivorcecoach.com/register/
    Login:						https://certifieddivorcecoach.com/login/
    Logout:						https://certifieddivorcecoach.com/logout/
    Password Reset:				https://certifieddivorcecoach.com/password-reset/
    
    --- UM Users Configuration ---
    
    Default New User Role: 		0
    Profile Permalink Base:		user_login
    User Display Name:			full_name
    Force Name to Uppercase:		Yes
    Redirect author to profile: 		Yes
    Enable Members Directory:	Yes
    Use Gravatars: 				No
    Require a strong password: 	Off
    Editable primary email field in profile view:	On
    
    --- UM Access Configuration ---
    
    Panic Key: 								Z10UQKYdXa
    Global Site Access:						Site accessible to Everyone
    Backend Login Screen for Guests:			Yes
    Backend Register Screen for Guests:		Yes
    Access Control widget for Admins only: 		Yes
    Enable the Reset Password Limit:			Yes
    Reset Password Limit: 3Disable Reset Password Limit for Admins: No
    Blacklist Words: 							5
    
    --- UM Email Configurations ---
    
    Mail appears from:  			Certified Divorce Coach®
    Mail appears from address:  	cdc-registrar@certifieddivorcecoach.com
    Use HTML for E-mails:   		No
    Account Welcome Email:  		Yes
    Account Activation Email:   	Yes
    Pending Review Email:   		Yes
    Account Approved Email: 		Yes
    Account Rejected Email: 		Yes
    Account Deactivated Email:  	Yes
    Account Deleted Email:  		Yes
    Password Reset Email:   		Yes
    Password Changed Email: 		Yes
    
    --- UM Total Users ---
    
                    All Users(132)
    administrator(3)
    subscriber(126)
    um_free-directory-coach(1)
    um_member(127)
    um_admin(3)
    none(0)
    
    --- UM Roles ---
    
                    Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Free directory coach (um_free-directory-coach)
    Member (um_member)
    Admin (um_admin)
    
    --- UM Custom Templates ---
    
                    File: /home/randall8/public_html/wp-content/themes/CDC-Diviz/ultimate-member/templates/members-grid-kb-old.php
    File: /home/randall8/public_html/wp-content/themes/CDC-Diviz/ultimate-member/templates/members-grid-kb.php
    
    --- UM Email HTML Templates ---
    
                    N/A
    
    --- Web Server Configurations ---
    
    PHP Version:              			7.0.31
    MySQL Version:            			5.6.36
    Web Server Info:          			Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
    
    --- PHP Configurations ---
    
    PHP Memory Limit:         			512M
    PHP Upload Max Size:      			24M
    PHP Post Max Size:        			32M
    PHP Upload Max Filesize:  			24M
    PHP Time Limit:           			45
    PHP Max Input Vars:       			1000
    PHP Arg Separator:        			&
    PHP Allow URL File Open:  			Yes
    
    --- Web Server Extensions/Modules ---
    
    DISPLAY ERRORS:           			On (1)
    FSOCKOPEN:                			Your server supports fsockopen.
    cURL:                     			Your server supports cURL.
    SOAP Client:              			Your server has the SOAP Client enabled.
    SUHOSIN:                  			Your server does not have SUHOSIN installed.
    GD Library:               			PHP GD library is installed on your web server.
    Mail:                     			PHP mail function exist on your web server.
    Exif:				          PHP Exif library is installed on your web server.
    
    --- Session Configurations ---
    
    Session:                  			Disabled
    Session Name:             			PHPSESSID
    Cookie Path:              			/
    Save Path:                			/tmp
    Use Cookies:              			On
    Use Only Cookies:         			Off
    
    --- WordPress Active Plugins ---
    
                    Bloom: 1.3.4
    Monarch Plugin: 1.4.5
    Ultimate Member: 2.0.25
    
    ### End Install Info ###

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @squinx,

    Can you please check developers console of your browser and see if you have errors there.
    Please also check the error.log file of your server because this issue can be due to your server settings. Here is the doc on how to troubleshoot image uploads.

    Regards.

    Thread Starter squinx

    (@squinx)

    Hi, thanks for getting back to me.

    I had first tried everything in the above link I found in the forum before contacting you and also my host and going through it together to see if they could go deeper in the server log beyond my access to find any issues. I did not see anything in the developers console.

    Thread Starter squinx

    (@squinx)

    May I send you an error log privately? I think it may be helpful. I am going through it now.

    Thread Starter squinx

    (@squinx)

    There is more, but is this helpful?

    SyntaxError: Unexpected token < in JSON at position 0
    at JSON.parse (<anonymous>)
    at Function.n.parseJSON (jquery.js?ver=1.12.4:1)
    at Function.a.parseJSON (jquery-migrate.min.js?ver=1.4.1:1)
    at Object.onSuccess (um-functions.min.js?ver=4.9.8:1)
    at Object.success (um-fileupload.min.js?ver=4.9.8:1)
    at Object.t.success (um-jquery-form.min.js?ver=4.9.8:1)
    at i (jquery.js?ver=1.12.4:1)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:1)
    at y (jquery.js?ver=1.12.4:1)
    at XMLHttpRequest.c (jquery.js?ver=1.12.4:1)

    This is in reference to um-functions.min.js

    Thread Starter squinx

    (@squinx)

    Any follow up on this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Profile Upload stopped working after update’ is closed to new replies.