Title: Profile Update Button does not work
Last modified: April 27, 2023

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# Profile Update Button does not work

 *  Resolved [lgallo](https://wordpress.org/support/users/lgallo/)
 * (@lgallo)
 * [3 years ago](https://wordpress.org/support/topic/profile-update-button-does-not-work/)
 * Hello,
 * **On UM-edit user page (…/user/username/?um_action=edit) the “check-button” and
   the “Update Profile button” suddenly does not work anymore. By clicking on it
   to update theprofile, the edit page is only refreshed an all changes i have done
   are still in the textbox.** But when i close the editing mode (load the user 
   page: …/user/username/) no changes have been updated / saved. It does not work
   for profile owner and administrator, so as a result I am not able to change any
   profile data to the latest status.
 * I already searched for this problem and tried to fix this error. I already checked
   if the problem is caused by other plugins, themes or cache. The problem is still
   there. I also checked that all Ultimate Member Sites has the right shortcodes
   and is selected right under UM > settings > general > sites.
 * I use
 * Ultimate Member 2.6.0
   Addon UM Online 2.1.5
 * running on
 * WordPress Multisite 6.2
 * Please help me! I really dont know what else I could do. I really loved UM so
   far. It would really break my heart if there is no solution for that.
    -  This topic was modified 3 years ago by [lgallo](https://wordpress.org/support/users/lgallo/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [3 years ago](https://wordpress.org/support/topic/profile-update-button-does-not-work/#post-16690775)
 * [@lgallo](https://wordpress.org/support/users/lgallo/)
 * 1. Look at your browser web console if you have any JavaScript errors.
    Try also
   to make the Profile edit with another browser and clear browser caches.
 * 2. Enable PHP error logging, read this guide: “How to enable debug logging”
 * [https://docs.ultimatemember.com/article/1751-enable-debug-logging](https://docs.ultimatemember.com/article/1751-enable-debug-logging)
 * Try to edit a Profile.
 * You will probably get a PHP log file with notices and errors in this file:
    `/
   wp-content/debug.log`
 * Post the content of this file here in the Forum and we can give you the PHP error
   explanation. For best formatting use the `CODE` format.
 *  Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * (@andrewshu)
 * [3 years ago](https://wordpress.org/support/topic/profile-update-button-does-not-work/#post-16702895)
 * Hi [@lgallo](https://wordpress.org/support/users/lgallo/)
 * This thread has been inactive for a while so we’re going to go ahead and mark
   it Resolved.
 * Please feel free to re-open this thread if any other questions come up and we’d
   be happy to help. 🙂
 * Regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Profile Update Button does not work’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [andrewshu](https://wordpress.org/support/users/andrewshu/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/profile-update-button-does-not-work/#post-16702895)
 * Status: resolved