Profile Pic on Biz Web Site (2 posts)

  1. yvonnec59
    Posted 4 years ago #

    Hi. I'm trying to upload a profile pic and every time I try to edit in Media my screen becomes unresponsive and takes me back to the previous page. This has been happening for over 24 hours now. Why is this happening? What am I doing wrong?

    Thank you for your help!

  2. esmi
    Forum Moderator
    Posted 4 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

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