• Resolved gruppoilponte

    (@gruppoilponte)


    Hi,
    in my site I have several profile pages to display members’ details. As you can see here if I open the profile page (browsing as guest or logged as admin) it shows only Name and Photo but not the information the user filled (address, phone, …).
    If I pressed on Edit Button I can see all the data in the form but there is no way to make it visibile like before.

    Can someone help me?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @gruppoilponte

    Could you please check the field settings in Profile Form builder if the visibility is set to everyone?

    Regards,

    We have had the same problem. After upgrading to the latest version, the Member Directory does not show at all. There is simply no HTML output. The console shows no issues.

    We rolled back Ultimate Member using the files from an overnight backup, and the directory instantly showed correctly again. This needs looking into.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dscreative

    Have you tried clearing site/server cache and browser cache after updating to the latest version? We have updated the JS/CSS files so it requires to clear caches.

    Regards,

    Thanks for getting back to me. Yes, we had done all that with no improvement. I also tried 3 different browsers to ensure it wasn’t a caching issue.

    Thread Starter gruppoilponte

    (@gruppoilponte)

    I’ve checked if all the fields are set to “Privacy: Everyone”, but no profile details.
    I’ve cleared server and browser site, but no profile details.
    I’ve restored the plugin to the 2.0.56 version (and then cleared cache), but still no profile details.

    Inspecting the page (screenshot here) I just see um-header and um-profile-navbar inside div um-form.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dscreative

    Could you please message us via our website so we can do a further investigation?
    https://ultimatemember.com/contact/sales/

    Regards,

    Thread Starter gruppoilponte

    (@gruppoilponte)

    I’d like to share the working solution that Yvon (admin@purposeandlifepartner.com) just emailed me for my site:

    Regarding “Profile page blank”, try this:

    Ultimate Member Settings, Appearance, Profile menu. “About tab” must be
    checked.

    I had the same problem and this fixed it. Hopefully it will work for you
    as well.

    I hope it can be helpful!

Viewing 7 replies - 1 through 7 (of 7 total)
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