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  • Plugin Support Ultimate Member Support


    Hi @outlawbruce,

    Have you tried to test this issue using other Android or iOS phones and other browsers?
    I can’t replicate this issue on our test site.

    Please try to do a quick conflict test so we can rule out conflicts with your theme or one of your plugins e.g. image optimization/minification plugins and see if this issue goes away. Here is the doc on how to do a conflict test if you are not sure how to do it.


    Thread Starter outlawbruce


    The profile image issue happens with Samsung S7 S8 S9, not sure about iphone.
    I have tried conflict testing it but still that rotate issue remains. I also tested the Samsung phones on your demo site ( and no change there.


    • This reply was modified 3 years, 10 months ago by outlawbruce.
    Thread Starter outlawbruce



    This is not a problem about where the image comes from. It is some default setting in Ultimate Member that only allows landscape-oriented images to be uploaded as a profile cover image. If you try to use an image that is in the portrait-oriented position (taller than it is wide) it won’t let you.

    I know because it also happens to me and 1) All my software and plugins are up to date. 2) No – there are no conflicts. I have done that test. 3) Several people, using different laptops have tried to do this and had the same issue. 4) I have tried it with the image from my laptop and also tried it from my iPhone. 5) I have tried going into the UM uploads settings and changing them around – no luck. 6) This happens in Google Chrome, Safri, and IE so it is NOT a browser issue. 7) I believe it is a default setting in the plugin – not a user error.

    I am the website administrator and have been using Ultimate Member for years. I have just never had anyone want to use a profile cover image that is taller than it is wide (portrait-oriented)

    If you can tell me how to upload screenshots to the support forum I can do so.

Viewing 4 replies - 1 through 4 (of 4 total)
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