Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Profile Gravatar or Image on Post Subscription Does not Show.

  • Resolved sjgold


    So, sometimes I see the profile image or gravatar linked to the email address of the post creator when Jetpack sends out subscription post notice, and sometimes it does not.
    Lately it has been not..and this is kind of annoying.

    Gravatar is set correctly, account is set correctly. Can not figure out why this works and does not work.

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  • Plugin Support MadHatter


    I’d ask for the URL (domain) of the site and the email address for the author that you’re seeing this issue with, but that wouldn’t be great to do publicly due to privacy concerns.

    Could you contact us via this form here instead?


    Plugin Contributor Jen H.


    Hey again @sjgold,

    Assuming you followed up with us via the support link MadHatter gave, I’m going to mark this thread as resolved now.

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