Title: Profile forms fields not working or saving
Last modified: September 5, 2023

---

# Profile forms fields not working or saving

 *  Resolved [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/)
 * Hello, I’ve just allowed private access to my staging site for a couple of clients
   but when trying to fill out the profiles
 * 1. Several of the checkbox fields won’t allow them to select an answer,
 * 2. After pressing submit, it deletes all of their information and forces them
   to start over.
 * I’ve disabled caching on my login, user, register, and account pages. And I have
   done a plugin conflict test with no success.
 * My site is suppose to go live next week!! Please help!

Viewing 15 replies - 1 through 15 (of 16 total)

1 [2](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/page/2/?output_format=md)

 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17028782)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * This is a wellknown bug in UM version 2.6.10.
 * You can either rollback to UM Version 2.6.9
    or wait for UM version 2.6.11 being
   released within one or two days.
 * You can also install a beta version of UM version 2.6.11
    until the official 
   release is available.
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17028787)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 * Thank you for the quick response! I’m not sure how to either rollback to a previous
   version or how I would install a beta version. Would either of these options 
   delete any settings or user data?
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17028793)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * > Would either of these options delete any settings or user data?
 * Rollback or a beta update should be safe.
    In any case it’s always best to do
   a complete backup before doing any changes.
 * Rollback is easy to do with the “WP Rollback” plugin
 * [https://wordpress.org/plugins/wp-rollback/](https://wordpress.org/plugins/wp-rollback/)
 * The official UM version 2.6.11 ZIP file is available here
 * [https://github.com/ultimatemember/ultimatemember/releases/tag/2.6.11](https://github.com/ultimatemember/ultimatemember/releases/tag/2.6.11)
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17028819)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 * Thank you! I uploaded the 2.6.11 version and so everything working. I’ll be sure
   to report any issues that may arise. Thanks again
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17030789)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 * I updated my UM to 2.6.11 and one of the first things I noticed was that my directory
   filters are no longer left-aligned. This modification was from a previous thread
   where you directed me to the page below [https://github.com/MissVeronica/UM-Members-Directory-Left-Filter-Box](https://github.com/MissVeronica/UM-Members-Directory-Left-Filter-Box )
 * Is there a way to retain this left-alignment with the 2.6.11 update? I see that
   the member.php template in the link above was for version 2.6.3, and the member.
   php template in the most recent update is version 2.6.8.
 * Thank you!
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031036)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * I have made an update of this template now.
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031120)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 * Thank you so much! Just to clarify, should I remove the 2.6.11 members.php file
   from yourtheme/ultimate-member/templates and replace it with the customized members.
   php, or should I just copy the customized members.php to yourtheme/ultimate-member/?
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031171)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * > copy the customized members.php to yourtheme/ultimate-member/
 * Copy to this template folder:
 * `yourtheme/ultimate-member/templates/`
 * You can read this guide about Templates
 * [https://docs.ultimatemember.com/article/1516-templates-map](https://docs.ultimatemember.com/article/1516-templates-map)
    -  This reply was modified 2 years, 8 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/).
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031258)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * I have made a new fix in the template file
    and you must download `members.php`
   again from GitHub.
    -  This reply was modified 2 years, 8 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/).
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031579)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 * I downloaded and copied the latest members.php to `yourtheme/ultimate-member/
   templates` but after doing so the page is giving me the “There has been a critical
   error on this website.” message.
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031581)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * Enable the PHP Debug and post here in the Forum the content of the `debug.log`
   file.
 * Read this guide: “How to enable debug logging”
 * [https://docs.ultimatemember.com/article/1751-enable-debug-logging](https://docs.ultimatemember.com/article/1751-enable-debug-logging)
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031709)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 *     ```wp-block-code
       [16-Aug-2023 21:13:20 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:13:20 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:13:20 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:13:20 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:13:20 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:13:21 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:13:21 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:13:22 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:13:22 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:13:22 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:13:22 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:13:22 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:13:22 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:13:22 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:13:27 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:14:02 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:14:02 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:14:02 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:14:02 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:14:02 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:14:02 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:14:02 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:14:04 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:14:04 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:14:04 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:14:04 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:14:04 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:14:04 UTC] PHP Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 7127[16-Aug-2023 21:14:04 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-includes/functions.php on line 2182[16-Aug-2023 21:14:04 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:14:05 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:14:17 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:14:30 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:15:16 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:15:17 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:16:18 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[16-Aug-2023 21:16:31 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[07-Sep-2023 00:52:13 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[07-Sep-2023 00:52:20 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70[07-Sep-2023 00:52:21 UTC] PHP Parse error: syntax error, unexpected token "," in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/themes/Divi/ultimate-member/templates/members.php on line 235[07-Sep-2023 02:14:58 UTC] PHP Warning: Undefined property: stdClass::$enableCdn in /home/wp_ypm9t9/landlinknmorg.stage.site/wp-content/plugins/lottiefiles/src/gutenberg-block/init.php on line 70
       ```
   
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17031750)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * You may have got a bad download.
    Download the `members.php` file from GitHub
   again.
 *  Thread Starter [wesmed](https://wordpress.org/support/users/wesmed/)
 * (@wesmed)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17034690)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/)
 * I re-downloaded the `members.php` file, which resolved the critical error and
   retained the left-aligned filters. Thank you.
 * However, even after the 2.6.11 update, my user profiles still aren’t populating
   to the directories.
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/#post-17035619)
 * [@wesmed](https://wordpress.org/support/users/wesmed/)
 * You had a lot of `PHP Warning` and `PHP Deprecated`
    both from WP and Plugins
   in your PHP Debug file:
 * Try to use an older version of PHP.
 * Try to look at all the Members Directory Settings and re-save the Settings.
 * [https://docs.ultimatemember.com/article/1723-displaying-member-directories](https://docs.ultimatemember.com/article/1723-displaying-member-directories)

Viewing 15 replies - 1 through 15 (of 16 total)

1 [2](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/page/2/?output_format=md)

The topic ‘Profile forms fields not working or saving’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

## Tags

 * [Issues](https://wordpress.org/support/topic-tag/issues/)
 * [profile fields](https://wordpress.org/support/topic-tag/profile-fields/)
 * [profile form](https://wordpress.org/support/topic-tag/profile-form/)
 * [user page](https://wordpress.org/support/topic-tag/user-page/)

 * 16 replies
 * 2 participants
 * Last reply from: [wesmed](https://wordpress.org/support/users/wesmed/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/profile-forms-fields-not-working-or-saving/page/2/#post-17060741)
 * Status: resolved