Support » Plugin: Paid Memberships Pro » profile description is invalid

  • Resolved unknownakhii

    (@unknownakhii)


    I have a client website where it allows them to get to PayPal, complete all details and then bounces back to this message profile description is invalid.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jason Coleman

    (@strangerstudios)

    Hi there. Sorry you’ve run into this issue.

    This is similar to the “security header is invalid” error, and there are some troubleshooting tips here: https://www.paidmembershipspro.com/security-header-is-not-valid/

    From that post, here are some things to try:

    * Make sure you’ve selected the correct Gateway Environment (Sandbox/Testing or Live).
    * Make sure you are using the correct Account Email, API Username, API Password, and API signature for the environment you selected. (Your live and test API information will be different.)
    * Make sure that your web server is running up to date SSL/TLS software.
    * Make sure you have a Site Title set in your WP dashboard General Settings.
    * Try removing any special characters from your membership level names.

    Let me know if any of this fixes things for you.

    @strangerstudios where do we check Site Title as I think that is filled in yes I removed special characters but still same issue.

    Plugin Support Ronald Huereca

    (@ronalfy)

    @unknownakhii You can check the Site Title and Tagline in the WordPress Dashboard under Settings->General. Please ensure that no special characters are present.

    The problem is better described here: https://stackoverflow.com/questions/27149030/error-code-11581-profile-description-is-invalid-in-paypal/27150370

    Basically you want to check everything PMPro related has no special or invalid characters, and also ensure WordPress avoids this as well on the Settings->General page.

    Regards,

    Ronald Huereca

    @ronalfy I checked the only thing I could see on site title was that it was in Caplocks not sure if that cause issues and PM pro side do we check settings and then click on levels of that’s the case that is also no special characters.

    Plugin Support Ronald Huereca

    (@ronalfy)

    @unknownakhii

    To rule out any special character problems or any other random weird errors going on, can you please try out the following on your site? If you’re uncomfortable creating a customizations plugin, you can always try Code Snippets: https://wordpress.org/plugins/code-snippets/

    https://gist.github.com/ronalfy/769a74e850b7e1744582a8da723bde46

    I’ve left some code comments of things you can try in there as well.

    I look forward to your response.

    Regards,

    Ronald Huereca

    @ronalfy For the code snippets plugin do I create a snippet and then activate and in the frontend would you show the error message.

    Plugin Support Ronald Huereca

    (@ronalfy)

    @unknownakhii

    I have a client website where it allows them to get to PayPal, complete all details and then bounces back to this message profile description is invalid.

    The code I linked to will rule out any special character issues being present in the request sent to PayPal. It essentially sends a blank response to PayPal and has some commented out error log messages you can enable if you’d like to see what exactly PayPal is seeing via server logs.

    You’d want to do a test checkout via PayPal or via a PayPal sandbox account to make sure the request is passed successfully. If so, you can further troubleshoot which parts of the PayPal request are causing the errors.

    Regards,

    Ronald Huereca

Viewing 7 replies - 1 through 7 (of 7 total)
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