Title: Profile appears empty/black
Last modified: November 5, 2019

---

# Profile appears empty/black

 *  Resolved [yourkitecoach](https://wordpress.org/support/users/yourkitecoach/)
 * (@yourkitecoach)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/profile-appears-empty-black/)
 * Hi!
 * First of all: shout-out to the UM team for creating this amazing plugin! I’ve
   been using it for over a year now and it proved to be a essential part of my 
   business. Lately though, I’ve encountered an issue when updating to the latest
   version (2.0.56): the profile page appears empty/blank. The information is there
   when you click on edit, but not in “view mode”. I’ve seen a post on the same 
   problem, which was eventually resolved by a member of the UM team. What I’ve 
   tried so far:
 * – Deactivate all non-UM plugins and activate default theme
    – Reinstall my deleting
   in database – Reinstall UM in WordPress
 * I’ve downgraded to my latest back-up, so that plugin is back to Version 2.0.53,
   which does work.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fprofile-appears-empty-black%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Towhid](https://wordpress.org/support/users/cryptex_vinci/)
 * (@cryptex_vinci)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/profile-appears-empty-black/#post-12098494)
 * Hi [@yourkitecoach](https://wordpress.org/support/users/yourkitecoach/)
 * Can you please update Ultimate Member to latest version and go to **Ultimate 
   Member > Settings > Appearance > Profile Menu**
    Then make sure “Enable Profile
   Menu” is checked.
 * Thanks
 *  Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * (@champsupertramp)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/profile-appears-empty-black/#post-12227011)
 * Hi [@yourkitecoach](https://wordpress.org/support/users/yourkitecoach/)
 *  This thread has been inactive for a while so we’re going to go ahead and mark
   it Resolved.
 * Please feel free to re-open this thread if any other questions come up and we’d
   be happy to help. 🙂
 * Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Profile appears empty/black’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

## Tags

 * [empty](https://wordpress.org/support/topic-tag/empty/)
 * [Profile Page](https://wordpress.org/support/topic-tag/profile-page/)

 * 2 replies
 * 1 participant
 * Last reply from: [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/profile-appears-empty-black/#post-12227011)
 * Status: resolved