Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Profile and Cover Photo Upload Error

  • When I update/edit the profile or cover photo on my profile, it uploads then just shows a blank white screen. When I reload, the image shows in it’s place, so it appears to be uploading and saving. But I don’t see any error message displayed or in the browser console. Any idea what’s causing this?

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  • Plugin Support Ultimate Member Support


    Hi @mywebmaestro,

    Do you use a server-side caching or any caching plugin on your site?
    You can try to exclude Ultimate member pages from the cache.
    Please also try to do a quick conflict test so we can rule out conflicts with your theme or other plugins and see if it helps.
    Here is the doc on how to do a conflict test if you are not sure how to do it.




    I’ve been unable to find a plugin conflict, but I think it might be something relating to mmenu v6.1.8 (jquery mobile menu –

    When using the profile image edit option or the cover photo edit, I see the following changes in the HTML opening tag:

    Initial state:
    <html lang="en-US" class="chrome chrome75">

    When edit dialogue is open (and the site underneath the overlay goes away – only shows white)
    <html lang="en-US" class="chrome chrome75" style="overflow: hidden;">

    After clicking cancel or uploading the photo…
    <html lang="en-US" class="chrome chrome75" style="overflow: auto;">

    If I manually edit the html tag in the console, to remove the overflow attribute, the user page shows up again. Is there some CSS that would resolve this?

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