Products wont get updated

Resolved Florian
(@pictibe)

1 year, 10 months ago

Hi guys,

you make a lot of plugin update releases but the stable product sinch is not available. We have two different sites and a lot of out of stock products wont get updated.

Do you know this issue?

Florian
Viewing 11 replies - 1 through 11 (of 11 total)
Plugin Support
(@chrism245)
Hello!
It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
Thread Starter
Florian
(@pictibe)
1 year, 10 months ago
Of course:

### WordPress Environment ###

WordPress address (URL): https://www.xxx.de
Site address (URL): https://www.xxx.de
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: ❌ 5.8.6 - Es ist eine neuere Version von WordPress verfügbar (6.0.3)
WP Multisite: –
WP Memory Limit: 32 GB
WP Debug Mode: –
WP Cron: –
Language: de_DE
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 200 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.16-MariaDB-1:10.5.16+maria~focal-log
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: gowp_
Datenbank-Gesamtgröße: 8930.11MB
Datenbank-Datengröße: 6466.28MB
Datenbank-Indexgröße: 2463.83MB
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gowp_woocommerce_order_itemmeta: Daten: 173.73MB + Index: 153.33MB + Engine InnoDB
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gowp_jtl_connector_link_measurement_unit: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_jtl_connector_link_order: Daten: 1.52MB + Index: 0.50MB + Engine InnoDB
gowp_jtl_connector_link_payment: Daten: 1.52MB + Index: 0.48MB + Engine InnoDB
gowp_jtl_connector_link_product: Daten: 1.52MB + Index: 1.34MB + Engine InnoDB
gowp_jtl_connector_link_shipping_class: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_jtl_connector_link_shipping_method: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_jtl_connector_link_specific: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_jtl_connector_link_specific_value: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_jtl_connector_link_tax_class: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_jtl_connector_product_checksum: Daten: 2.48MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_campaigns: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_campaign_items: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_fieldvalues: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_forms: Daten: 0.47MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_geoip: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_records: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_stats: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_targets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_uploads: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_validations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
gowp_lepopup_webfonts: Daten: 0.13MB + Index: 0.00MB + Engine InnoDB
gowp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_lws_wr_userbadge: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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gowp_mailpoet_newsletter_templates: Daten: 7.85MB + Index: 0.00MB + Engine MyISAM
gowp_mailpoet_scheduled_tasks: Daten: 2.54MB + Index: 0.69MB + Engine MyISAM
gowp_mailpoet_scheduled_task_subscribers: Daten: 53.80MB + Index: 51.89MB + Engine MyISAM
gowp_mailpoet_segments: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
gowp_mailpoet_sending_queues: Daten: 1435.81MB + Index: 1.12MB + Engine MyISAM
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gowp_mailpoet_statistics_clicks: Daten: 0.99MB + Index: 1.28MB + Engine MyISAM
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gowp_mailpoet_statistics_newsletters: Daten: 8.04MB + Index: 12.95MB + Engine MyISAM
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gowp_mailpoet_statistics_unsubscribes: Daten: 0.31MB + Index: 0.40MB + Engine MyISAM
gowp_mailpoet_statistics_woocommerce_purchases: Daten: 0.09MB + Index: 0.13MB + Engine MyISAM
gowp_mailpoet_stats_notifications: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
gowp_mailpoet_subscribers: Daten: 4.08MB + Index: 3.94MB + Engine MyISAM
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gowp_mailpoet_subscriber_ips: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM
gowp_mailpoet_subscriber_segment: Daten: 2.14MB + Index: 2.01MB + Engine MyISAM
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gowp_mailpoet_tags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
gowp_mailpoet_user_agents: Daten: 1.45MB + Index: 0.26MB + Engine MyISAM
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gowp_wc_customer_lookup: Daten: 3.52MB + Index: 4.03MB + Engine InnoDB
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gowp_wc_order_stats: Daten: 6.52MB + Index: 6.52MB + Engine InnoDB
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gowp_wpml_mails: Daten: 696.65MB + Index: 0.63MB + Engine MyISAM
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gowp_yith_wcaf_payment_notes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
gowp_yith_wcwl: Daten: 0.36MB + Index: 0.14MB + Engine InnoDB
gowp_yith_wcwl_lists: Daten: 1.52MB + Index: 1.22MB + Engine InnoDB
gowp_yith_ywpar_points_log: Daten: 0.31MB + Index: 0.00MB + Engine InnoDB
gowp_yoast_indexable: Daten: 472.05MB + Index: 172.12MB + Engine MyISAM
gowp_yoast_indexable_hierarchy: Daten: 37.78MB + Index: 82.94MB + Engine MyISAM
gowp_yoast_migrations: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
gowp_yoast_primary_term: Daten: 0.13MB + Index: 0.14MB + Engine MyISAM
gowp_yoast_prominent_words: Daten: 0.16MB + Index: 0.29MB + Engine MyISAM
gowp_yoast_seo_links: Daten: 2.52MB + Index: 1.77MB + Engine InnoDB
gowp_yoast_seo_meta: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pinterest_automatic: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

_op_receipt: 1
_op_register: 1
attachment: 13073
awsm_job_application: 2
awsm_job_openings: 2
blocks: 4
carts: 21531
cms_block: 3
custom_css: 3
custom-css-js: 2
customize_changeset: 1
ditty_news_ticker: 1
document_template: 18
invoice: 7824
mailpoet_page: 1
mycred_coupon: 1
nav_menu_item: 73
oembed_cache: 17
op_transaction: 106
op_z_report: 26
page: 44
paypal_ipn: 1810
pos_outlet: 1
pos_receipt: 1
pos_register: 1
pos_session: 5
pos_temp_order: 1
post: 14
product: 1961
product_variation: 15409
rcb-blocker: 17
rcb-cookie: 23
scheduled-action: 461753
shop_coupon: 220
shop_order: 42762
shop_order_refund: 10621
sidebar: 2
woogool_feed: 1
woovouchers: 5
wpcf7_contact_form: 3
ywctm-button-label: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (49) ###

Query Monitor: von John Blackbourn – 3.10.1
Adcell Tracking und Remarketing: von Firstlead GmbH – 1.0.16
Classic Widgets: von WordPress-Mitwirkende – 0.3
Code Snippets: von Code Snippets Pro – 3.2.0
Honeypot for Contact Form 7: von Nocean – 2.1.1
Contact Form 7: von Takayuki Miyoshi – 5.5.6.1
Contact Form CFDB7: von Arshid – 1.2.6.4
Enable Media Replace: von ShortPixel – 4.0.0
EWWW Image Optimizer: von Exactly WWW – 6.7.0
Facebook for WooCommerce: von Facebook – 2.6.27
MonsterInsights - eCommerce Addon: von MonsterInsights Team – 8.3.6
MonsterInsights Pro: von MonsterInsights – 8.8.2
WPBakery Page Builder: von Michael M - WPBakery.com – 6.9.0
Rechtstexte-Schnittstelle der IT-Recht Kanzlei: von IT-Recht Kanzlei – 1.0.2
Loco Translate: von Tim Whitlock – 2.6.2
MailPoet Premium: von MailPoet – 3.98.0
MailPoet: von MailPoet – 3.98.1
Mollie-Zahlungen für WooCommerce: von Mollie – 7.3.3
MonsterInsights - Forms Tracking Addon: von MonsterInsights Team – 2.2.4
MonsterInsights - Media Addon: von MonsterInsights Team – 1.0.2
One Stop Shop für WooCommerce: von vendidero – 1.3.0
Perfect Brands for WooCommerce: von QuadLayers – 2.2.1
Real Cookie Banner: von devowl.io – 3.1.7
Redirection: von John Godley – 5.3.2
Redis Object Cache: von Till Krüss – 2.2.0
Safe SVG: von 10up – 2.0.3
SHOPVOTE: von SHOPVOTE – 2.0.1
SMTP Mailer: von naa986 – 1.1.2
vendidero Helper: von vendidero – 2.1.6
WDP Product height and width search: von Tamer Kilinc – 1.1
WooCommerce JTL-Connector: von JTL-Software GmbH – 1.39.0
Advanced Order Export For WooCommerce: von AlgolPlus – 3.3.2
Variation Swatches for WooCommerce - Pro: von Emran Ahmed – 2.0.7
Variation Swatches for WooCommerce: von Emran Ahmed – 2.0.9
Germanized für WooCommerce: von vendidero – 3.10.3
WooCommerce Gift Cards: von WooCommerce – 1.10.0 (Update auf Version 1.13.0 ist verfügbar)
WooCommerce PayPal Payments: von WooCommerce – 1.9.3 (Update auf Version 1.9.4 ist verfügbar)
WooCommerce Google Product Feed: von Ademti Software Ltd. – 10.7.5 (Update auf Version 10.7.6 ist verfügbar)
WooCommerce: von Automattic – 6.7.0 (Update auf Version 7.0.0 ist verfügbar)
Woodmart Core: von  – 1.0.31
Yoast SEO Premium: von Team Yoast – 19.0.1
Yoast SEO: von Team Yoast – 19.4
WP Crontrol: von John Blackbourn & Mitwirkende – 1.14.0
WP Downgrade | Specific Core Version: von Reisetiger – 1.2.5
WP Job Openings: von AWSM Innovations – 3.3.1
WP Mail Logging: von Wysija – 1.10.4
WP Rocket: von WP Media – 3.12.0.4
Yoast SEO: WooCommerce: von Team Yoast – 15.0
YITH WooCommerce Warteliste Premium: von YITH – 1.21.0

### Inactive Plugins (15) ###

Angell EYE Updater: von Angell EYE – 2.0.17
BackWPup: von Inpsyde GmbH – 3.10.0
Cart Reports for WooCommerce: von WooCommerce – 1.2.11
Chat Button by GetButton.io (ex. WhatsHelp): von GetButton – 1.8.4
CheckoutWC: von Objectiv – 7.6.0
Enable WooCommerce GPF feed item cache.: von Lee Willis – 1.0
FacetWP: von FacetWP
LLC – 3.9.6

Green Popups (formerly Layered Popups): von Halfdata
Inc. – 7.33

Media Cleaner (Pro): von Jordy Meow – 6.4.0
Pixel Manager for WooCommerce: von SweetCode – 1.21.0
Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.5
WooCommerce Advanced Bulk Edit: von George Iron – 4.6.2.3
WooCommerce Google Analytics Integration: von WooCommerce – 1.5.13
Wordpress Pinterest Automatic: von ValvePress – 4.14.4
YITH WooCommerce Affiliates Premium: von YITH – 1.13.0

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Redis Object Cache Drop-In

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
product_variation (product_variation)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop-Basis: #3633 - /shop/
Warenkorb: #19 - /warenkorb/
Kasse: #3203124 - /kasse/
Mein Konto: #21 - /mein-konto/
Allgemeine Geschäftsbedingungen: #3523 - /agb/

### Theme ###

Name: XXX WoodMart
Version: 1.0.0
Author URL: https://www.XXX.de
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 6.2.4 – 7.0.3 ist verfügbar
Parent Theme Author URL: http://themeforest.net/user/xtemos
WooCommerce Support: ✔

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php Version 3.5.5 ist veraltet. Die Hauptversion ist 6.1.0
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Erfahre
wie du aktualisieren kannst

### WooCommerce Google Product Feed feeds ###

google: Google merchant centre product feed
  Type: google
  Category filter: -
  Categories: -
bing: Bing merchant centre feed
  Type: bing
  Category filter: -
  Categories: -
googlelocalproductinventory: Google merchant centre local product inventory feed
  Type: googlelocalproductinventory
  Category filter: -
  Categories: -
googlelocalproducts: Google merchant centre local products feed (legacy)
  Type: googlelocalproducts
  Category filter: -
  Categories: -
googleinventory: Google merchant centre product inventory feed (legacy)
  Type: googleinventory
  Category filter: -
  Categories: -

### WooCommerce Google Product Feed options ###

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: -
Debug key: 134c9a3e-4dd5-4794-b174-cd30d889a7e1

### WooCommerce Google Product Feed fields ###

Title: Pre-populates from product product_title.
Product description: Main product description (full preferred) plus variation description
Availability (in stock products): Defaults to "in stock".
Availability (backordered products): Defaults to "in stock".
Availability (out of stock products): Defaults to "out of stock".
Bundle indicator (is_bundle): 
Condition: Defaults to "new".
Brand: Pre-populates from pa_marke taxonomy.
Manufacturer Part Number (MPN): Pre-populates from product sku.
Product Type: Pre-populates from product_cat taxonomy.
Google Product Category: Defaults to "Bekleidung & Accessoires > Bekleidung > Baby- & Kleinkindbekleidung".
Global Trade Item Number (GTIN): Pre-populates from GTIN 13 field from Yoast WooCommerce SEO.
Gender: Defaults to "unisex".
Age Group: Defaults to "toddler".
Colour: Pre-populates from pa_farbe taxonomy.
Size: Pre-populates from pa_groesse taxonomy.
Size system: Defaults to "EU".
Identifier exists flag: 

### WooCommerce Google Product Feed DB status ###

Database version: 15
Active database version: 15
wc_gpf_render_cache: Empty
woocommerce_gpf_google_taxonomy (de-DE): 5595 items
woocommerce_gpf_google_taxonomy (en-US): 5595 items

### Gift Cards ###

Database Version: 1.10.0
Loopback Test: ✔
Task Queueing Test: ✔

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: DE
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: –
Used PayPal Checkout plugin: ✔
Tracking enabled: ✔

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ❌ Nicht geplant
Options: ✔
Notes: 6
Onboarding: completed

### Action Scheduler ###

Complete: 461.600
Oldest: 2022-09-23 16:18:00 +0200
Newest: 2022-10-19 07:32:54 +0200

Pending: 7
Oldest: 2022-10-19 07:34:54 +0200
Newest: 2022-10-20 06:20:04 +0200

Canceled: 115
Oldest: 2022-10-18 12:20:08 +0200
Newest: 2022-10-19 07:32:55 +0200

In-progress: 0
Oldest: –
Newest: –

Failed: 31
Oldest: 2021-12-09 03:07:20 +0100
Newest: 2021-12-11 04:06:12 +0100

### Status report information ###

Generated at: 2022-10-19 07:34:12 +02:00
anastas10s
(@anastas10s)
1 year, 10 months ago
Hi @pictibe and thanks for updating us on this!
Have you tried to sync the products again?
You can do this by going to Marketing > Facebook > Product Sync.
Thread Starter
Florian
(@pictibe)
1 year, 10 months ago
😀 10 times but still out of stock products are in ads visible.
Igor H
(@ihereira)
1 year, 10 months ago
Hello,
Sorry to hear about that.
To check better, please share a copy of any fatal error log located via WooCommerce > System Status > Logs (if available).
Thanks.
Thread Starter
Florian
(@pictibe)
1 year, 10 months ago
Hi,
we have no fatal errors.
Florian
Joey – a11n
(@jricketts4)
1 year, 10 months ago
Hi @pictibe)OP – I see in your system status report that Cron is disabled. Are you using an alternate type of Cron job (not WP Cron)?
Thread Starter
Florian
(@pictibe)
1 year, 10 months ago
Yes we use server side option to open /wp-cron.php every 30 minutes.
anastas10s
(@anastas10s)
1 year, 10 months ago
Hi there @pictibe 👋
Yes we use server side option to open /wp-cron.php every 30 minutes.
Thanks for clarifying. I can see that the following plugin is also active:
WP Crontrol: von John Blackbourn & Mitwirkende – 1.14.0
Can you please share a screenshot of what you see in the plugin screens? https://snipboard.io/ is a good choice of tool for sharing them with us here.
Thread Starter
Florian
(@pictibe)
1 year, 10 months ago
We have other installations with same problem and their is no wp control in use.
This is not the problem. 😉
Igor H
(@ihereira)
1 year, 10 months ago
Hello,
I understand this would need some time, but it is highly recommended to update the site configuration.
WP Version: ❌ 5.8.6 – Es ist eine neuere Version von WordPress verfügbar (6.0.3)
WC Version: 6.7.0
To update WordPress you can use this tutorial.
Then you can update WooCommerce and Facebook for WooCommerce by going to the WP-Admin > locate the plugins and update them. Be sure to update the database as well under WooCommerce > status > tools > update database.
Finally go to WP-Admin > Marketing > Facebook. To run a Force Sync again.
Does the issue persist after that? Let us know how that goes.
Viewing 11 replies - 1 through 11 (of 11 total)
The topic ‘Products wont get updated’ is closed to new replies.