Support » Plugin: Google Listings & Ads » Products with variations show as “Mismatched value (page crawl) [price]”

  • Resolved gamethrall

    (@gamethrall)


    Products we have with variations all show in Google Merchant Center with the error “Mismatched value (page crawl) [price]” and are Disapproved.

    We have fabric that we sell by the yard and by the bolt (of multiple yards), each with different prices.

    In Merchant Center, the “Value in feed” is the bolt price, while the “Value on website” is the yard price. That they are not the same is causing the items to show with the above error.

    Please let me know if there is other information that would help diagnosing and resolving this issue. Thank you!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Pepe (woo-hc)

    (@anastas10s)

    Hi there @gamethrall

    Thank you for reaching out about this. From what I gather, the two pricing modes available at your store create trouble with the product feed published to Google.

    I’m afraid I wasn’t able to open the page at https://www.sanefcs.com/catalog/rainbow-felt-72-wide-purple/, due to this error/message.

    A picture is worth a thousand words, as the saying goes, therefore, could you share screenshots of the plugin’s settings screens found at Marketing > Google Listings & Ads, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist link here in your reply, once you have that.

    Looking forward to hearing from you!

    Thread Starter gamethrall

    (@gamethrall)

    Hello,

    The settings can be seen here: https://snipboard.io/XNzJQH.jpg

    System Report: https://gist.github.com/Gamethrall/c57c6db1194b0a4898ea01329ebc161f

    If you can give me your IP (or range), I can see about allowing it temporarily for troubleshooting purposes.

    James

    Hello,

    May I ask for one more piece of information? Please share a copy of any fatal error log found when you navigate to WooCommerce > System Status > Logs (if any). That will help to investigate better.

    Thread Starter gamethrall

    (@gamethrall)

    There are only 3 lines that come up:

    2023-01-06T14:12:58+00:00 CRITICAL require(): Failed opening required ‘/home/customer/www/sanefcs.com/public_html/wp-content/plugins/wp-staging/runtimeRequirements.php’ (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/sanefcs.com/public_html/wp-content/plugins/wp-staging/freeBootstrap.php on line 18

    2023-01-31T02:12:31+00:00 CRITICAL require_once(): Failed opening required ‘/home/customer/www/sanefcs.com/public_html/wp-content/plugins/google-site-kit/includes/Core/Storage/Transients.php’ (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/sanefcs.com/public_html/wp-content/plugins/google-site-kit/includes/loader.php on line 34

    2023-01-31T10:10:43+00:00 CRITICAL Allowed memory size of 805306368 bytes exhausted (tried to allocate 536870920 bytes) in /home/customer/www/sanefcs.com/public_html/wp-content/object-cache-plst-orig.php on line 256

    Hi,

    Site Kit by Google

    One of the errors is pointing to this plugin, can you please temporarily disable it? Then please refer to this documentation from Google, How to fix: Mismatched value (page crawl): (price [price]).

    You can try to resubmit your product data to see if this resolve the issue. You can navigate to: https://YourSiteURL/wp-admin/admin.php?page=connection-test-admin-page

    And select to sync your products again:

    Does that make a difference? Let us know how that goes.

    Thread Starter gamethrall

    (@gamethrall)

    I have disabled “Site Kit by Google” (it wasn’t working anyway).

    The documentation link you provided was not helpful. Its sole advice is to “make sure that each item has the same values for price [price] (or sale price [sale_price] and sale price effective date [sale_price_effective_date]) as those listed on your site and in its structured data.”

    I have not set a sale price or sale price effective date for any of the affected products.

    When I test the markup schema at schema.org, it shows a lowPrice (yard) and highPrice (bolt), neither of which is mentioned in the article, nor am I able to locate information on which is to be used. I do not see price in the test results. The markup is created by WooCommerce as far as I know.

    Plugin Support Pepe (woo-hc)

    (@anastas10s)

    Hi @gamethrall

    I’d like to loop back to the following part of your original message here:

    We have fabric that we sell by the yard and by the bolt (of multiple yards), each with different prices.

    Could you clarify how have you implemented the two measurements on your store’s product variations, please?

    From what I gather, the culprit seems to be there.

    We will be standing by for your response.

    Thread Starter gamethrall

    (@gamethrall)

    Here is a screenshot of what an example product looks like: https://snipboard.io/mUCKZR.jpg

    We have an item called, for example, Rainbow Felt – 72″ Wide – Purple. It is setup as a variable product. I have created a variation for yard and one for bolt. Here is how the yard variation looks in WooCommerce/WordPress: https://snipboard.io/YlREAK.jpg and https://snipboard.io/JufreT.jpg

    The bolt is the same, but with a different SKU and price.

    Hi,

    Sorry to hear that you are still facing this issue.

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread in your response.

    Thanks.

    Thread Starter gamethrall

    (@gamethrall)

    I have submitted a ticket at the provided link.

Viewing 10 replies - 1 through 10 (of 10 total)
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