Title: Products sync Last modified: February 4, 2023 --- # Products sync * Resolved [sgallery](https://wordpress.org/support/users/sgallery/) * (@sgallery) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/) * Please help me my products are not correctly syncing, I’ve deleted some products from my WooCommerce store but it is still showing facebook catalog and new products are not updating. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproducts-sync%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16443612) * Howdy [@sgallery](https://wordpress.org/support/users/sgallery/) * Thank you for reaching out, regarding the product sync issue at your store. * To help you further, I’d like to understand more about your setup. * Could you please send me a copy of your site’s System Status? You can find it via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`. * Once you’ve done that, you can paste the text in [https://gist.github.com/](https://gist.github.com/) and feel free to change/remove your site URL in the report for privacy reasons. * You can paste the Gist link here in your reply, once you have that. * Furthermore, a picture is worth a thousand words, as the saying goes. Therefore, could you also share a screenshot of the screen under **Marketing > Settings**, please? [https://snipboard.io/](https://snipboard.io/) is a good (online) tool of choice for sharing it here. * We will be looking forward to your response. * Thread Starter [sgallery](https://wordpress.org/support/users/sgallery/) * (@sgallery) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16459754) * Okay this is the status URL [https://gist.github.com/wwajahatt/44eff01e95560d401df77a5fe44611e1](https://gist.github.com/wwajahatt/44eff01e95560d401df77a5fe44611e1) * and these are some SS * > [View post on imgur.com](https://imgur.com/6S5OK3z) * > [View post on imgur.com](https://imgur.com/yNY2gKF) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16459793) * Hello [@sgallery](https://wordpress.org/support/users/sgallery/), Please try resetting Facebook’s metadata for all products from `WooCommerce > Status > Tools`. * Link to image: [https://d.pr/i/qihVN1](https://d.pr/i/qihVN1) * Let us know how it goes. * Thread Starter [sgallery](https://wordpress.org/support/users/sgallery/) * (@sgallery) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16461381) * In my WooCommerce > Status > Tools there is nothing like Facebook’s metadata or any other thing from facebook. * > [View post on imgur.com](https://imgur.com/7ss5J1J) * > [View post on imgur.com](https://imgur.com/EYN4c0I) * > [View post on imgur.com](https://imgur.com/DcuCPmc) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16461548) * Hi, * Can you please recheck if the product sync issues are related to this? * [https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues](https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues) * Please recheck and let us know if you have any questions. * Thread Starter [sgallery](https://wordpress.org/support/users/sgallery/) * (@sgallery) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16461742) * Okay I used the reset and delete all products tool from WooCommerce > Status > but there is still one variable product which is still showing in my Facebook product catalog which I can’t delete from Facebook as the delete button is disabled and even I already deleted the product from my WooCommerce store and snyc again but it still there in facebook. * Secondly the syncing issue is fixed and my products from WooCommerce are synced to Facebook but now only the Translated products are synced but not the default language products. (I’m using WPML language translation plugin and my products are duplicated for translation, the default language is English) * Thread Starter [sgallery](https://wordpress.org/support/users/sgallery/) * (@sgallery) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16461786) * Also in Facebook Products Set I mapped categories to fb sets: [https://i.imgur.com/aPlrrYd.png](https://i.imgur.com/aPlrrYd.png) * But also not synced to on Facebook product catalog sets: [https://i.imgur.com/UYpCcXE.png](https://i.imgur.com/UYpCcXE.png) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16461799) * Hello [@sgallery](https://wordpress.org/support/users/sgallery/), * > Okay I used the reset and delete all products tool from WooCommerce > Status > > but there is still one variable product which is still showing in my Facebook > product catalog which I can’t delete from Facebook as the delete button is > disabled and even I already deleted the product from my WooCommerce store and > snyc again but it still there in facebook. * Try performing a hard delete and reset with the following snippet: [https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) * > Secondly the syncing issue is fixed and my products from WooCommerce are synced > to Facebook but now only the Translated products are synced but not the default > language products. (I’m using WPML language translation plugin and my products > are duplicated for translation, the default language is English) * I did some digging and seems like there’s a setting in WPML to sync only certain languages. You can check the following discussion for more context: [https://wpml.org/forums/topic/facebook-for-woocommerce-wpml-compatibility-issues/](https://wpml.org/forums/topic/facebook-for-woocommerce-wpml-compatibility-issues/) Let us know how it goes! * Thread Starter [sgallery](https://wordpress.org/support/users/sgallery/) * (@sgallery) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16462072) * I performed the hard delete but things are the same and also the WPML settings are set to English only. * I tried again deleting and restring the products but still it is only syncing Arabic version of products and all products goes to ARCHIVED tab * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16463358) * Seems like we’ll need to take a closer look. Could you please open a ticket about this from [WooCommerce.com > MY profile > Support](https://woocommerce.com/my-account/create-a-ticket/)? * Make sure to include a link to this thread so we know what has been done already and to email us from the same email linked to the extensions’ license. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Products sync’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 11 replies * 4 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/products-sync/#post-16463358) * Status: resolved