Title: Products stopped syncing Last modified: February 5, 2023 --- # Products stopped syncing * Resolved [tgav](https://wordpress.org/support/users/tgav/) * (@tgav) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-stopped-syncing/) * My products where syncing properly however i noticed that they no longer do, i enabled the logs and the information being send are correct , specifically prices, but they are not being updated in the Catalogue. * I did recently add WPML so i am not sure if it is related. * Woocommerce Status Report (Site Url deducted for security reasons) * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): Site address (URL): WC Version: 7.0.1 REST API Version: ✔ 7.0.1 WC Blocks Version: ✔ 8.5.2 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache 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+ Engine InnoDB wp_woocommerce_bis_notifications: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_bis_notificationsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 1.52MB + Index: 0.88MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.08MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.09MB + Index: 0.06MB + Engine InnoDB ### Post Type Counts ### attachment: 1847 br_filters_group: 1 br_product_filter: 10 fusion_element: 29 fusion_form: 5 fusion_tb_layout: 9 fusion_tb_section: 18 fusion_template: 1 mc4wp-form: 1 nav_menu_item: 127 page: 29 post: 3 product: 234 product_variation: 612 revision: 186 shop_coupon: 21 shop_order: 12 shop_order_refund: 12 wcb: 16 wp-types-group: 1 wpcode: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (43) ### WPML Multilingual CMS: by OnTheGoSystems – 4.5.14 WPML SEO: by OnTheGoSystems – 2.1.0 Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.1.6 Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 3.2 Classic Editor: by WordPress Contributors – 1.6.2 Disable Comments: by WPDeveloper – 2.4.2 Duplicate Menu: by Jonathan Christopher – 0.2.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Email Verification for WooCommerce: by WPFactory – 2.4.9 Facebook for WooCommerce: by Facebook – 3.0.9 FileBird: by Ninja Team – 5.0.3 Flexible Shipping: by Octolize – 4.17.0 Avada Builder: by ThemeFusion – 3.8.2 Avada Core: by ThemeFusion – 5.8.2 Avada Custom Branding: by ThemeFusion – 1.2 WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.3 Mailchimp for WooCommerce: by Mailchimp – 2.7.6 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.11 Maintenance: by WebFactory Ltd – 4.06 Members: by MemberPress – 3.2.2 Perfect Brands for WooCommerce: by QuadLayers – 2.2.6 Slider Revolution: by ThemePunch – 6.5.25 SVG Support: by Benbodhi – 2.5.1 Swiss Post: by FirstPoint Sàrl – 1.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.23 Visual Term Description Editor: by Shea Bunge – 1.8.1 Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.1 Coupon Box for WooCommerce: by VillaTheme – 2.0.7 wallee: by wallee AG – 2.1.3 Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.2 WooCommerce Back In Stock Notifications: by WooCommerce – 1.4.3 Extra Product Sorting Options for WooCommerce: by SkyVerge – 2.9.1 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.1.2 WooCommerce: by Automattic – 7.0.1 (update to version 7.3.0 is available) Yoast SEO: by Team Yoast – 19.9 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.9 Smush: by WPMU DEV – 3.12.3 WPML CMS Nav: by OnTheGoSystems – 1.5.5 MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3 WPML Media: by OnTheGoSystems – 2.7.1 WPML String Translation: by OnTheGoSystems – 3.2.3 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 YITH WooCommerce Wishlist: by YITH – 3.14.0 ### Inactive Plugins (7) ### Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.1.1 Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0 Akismet Anti-Spam: by Automattic – 5.0.1 OTGS Installer: by OnTheGoSystems – 3.0.4 Spotlight - Social Media Feeds: by RebelCode – 1.3 Toolset Types: by OnTheGoSystems – 3.4.17 WooCommerce MailChimp NewsLetter Discount: by zetamatic – 0.3.5 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: CHF (CHF) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: ❌ Page ID is set but the page does not exist Cart: #9 - /basket/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #5167 - /agb/ ### Theme ### Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 7.8.2 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### Back In Stock ### Database Version: 1.4.3 Loopback Test: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-02-05 16:22:20 +00:00 Options: ✔ Notes: 85 Onboarding: skipped ### Action Scheduler ### Complete: 1,853 Oldest: 2023-01-05 09:18:25 +0000 Newest: 2023-02-05 05:31:14 +0000 Failed: 5,421 Oldest: 2022-11-15 21:53:13 +0000 Newest: 2023-01-06 15:34:35 +0000 Pending: 2 Oldest: 2023-02-05 15:03:44 +0000 Newest: 2023-02-05 23:21:46 +0000 ### Status report information ### Generated at: 2023-02-05 05:40:59 +00:00 ` ``` * Partial Facebook plugin log * ```wp-block-code 2-05-2023 @ 05:30:09 - Request method: GET uri: https://graph.facebook.com/v14.0/736400310849224?fields=name user-agent: Facebook-for-WooCommerce/3.0.9 (WooCommerce/7.0.1; WordPress/6.1.1) body: duration: 0.29471s 02-05-2023 @ 05:30:09 - Response code: 200 message: OK body: {"name":" ","id":"736400310849224"} 02-05-2023 @ 05:31:14 - Request method: GET uri: user-agent: Facebook-for-WooCommerce/3.0.9 (WooCommerce/7.0.1; WordPress/6.1.1) body: duration: 0.29474s 02-05-2023 @ 05:31:14 - Response code: 200 message: OK body: {"business":{"name":" "},"ads":[{"feature_instance_id":"848922689554293","enabled":true}],"catalogs":[{"feature_instance_id":"867353877749226","enabled":true}],"catalog_feed_scheduled":{"enabled":false},"ig_cta":{"enabled":false},"ig_shopping":{"enabled":false},"messenger_chat":{"enabled":false},"messenger_menu":{"enabled":false},"page_card":{"enabled":false},"page_cta":{"enabled":false},"page_post":{"enabled":false},"page_shop":{"enabled":false},"pixels":[{"feature_instance_id":"476316881244619","enabled":true}],"thread_intent":{"enabled":false}} 02-05-2023 @ 05:31:21 - Request method: GET uri: https://graph.facebook.com/v14.0/736400310849224?fields=name user-agent: Facebook-for-WooCommerce/3.0.9 (WooCommerce/7.0.1; WordPress/6.1.1) body: duration: 0.28176s 02-05-2023 @ 05:31:21 - Response code: 200 message: OK body: {"name":" ","id":"736400310849224"} 02-05-2023 @ 05:32:14 - Request method: POST ``` * I will run the site updates just in case but pretty sure that is not the issue, Facebook plugin updates to the latest version and issue persists. * Thank you in advance for your assistance Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [tgav](https://wordpress.org/support/users/tgav/) * (@tgav) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-stopped-syncing/#post-16442684) * It seems that updating the site to the latest version of all the plugins solved the issue * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 3 months ago](https://wordpress.org/support/topic/products-stopped-syncing/#post-16444209) * Hello, * Thanks for letting us know! * This thread is tagged as resolved. If you have any further questions, I recommend creating a new thread. * Kind regards. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Products stopped syncing’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 2 replies * 2 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/products-stopped-syncing/#post-16444209) * Status: resolved