Support » Plugin: Facebook for WooCommerce » Products not syncronising/adding

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @mashut. Can you try reconnecting your WooCommerce store to Facebook using this guide to see if that helps?

    If that doesn’t help, please share the latest Facebook debug log from WooCommerce > Status > Logs. Click on the dropdown to select the correct log.

    Please use Pastebin or Gist and paste your code there. Then return here and paste the link to that here.

    Thread Starter mashut

    (@mashut)

    Hi there,

    Of course I tried to reconnect dozens of times. It is not working
    Here is the log (it was too big, I pasted only a part if you need all the big file, let me know):

    11-20-2020 @ 03:08:15 - Request
    Request
    method: GET
    uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=arstone-aquarium-backgrounds-5f233a6ace28d
    user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3)
    headers: Array
    (
        [Authorization] => *****************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body:
    duration: 0.08267s
     
    11-20-2020 @ 03:08:15 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [etag] => "72c1767c7d3f7ab5287754cba9bfaeaea1b0dba2"
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [content-type] => application/json
        [facebook-api-version] => v7.0
        [x-fb-request-id] => AmvIQ9HVJWM_MSi_4iEI8lC
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => BYsd9t7D4Dr
        [content-encoding] => gzip
        [x-app-usage] => {"call_count":8,"total_cputime":0,"total_time":1}
        [x-fb-rev] => 1003009998
        [cache-control] => private, no-cache, no-store, must-revalidate
        [vary] => Accept-Encoding
        [pragma] => no-cache
        [access-control-allow-origin] => *
        [x-fb-debug] => RrIIjfUJuaq+MuR1GQnlSE3FiUgLNQUuME1E0ZORZ7GPsuoxU1muQupSQY2Hz44awI9WLe7Ro1nc9Z5i50Ei6Q==
        [date] => Fri, 20 Nov 2020 00:08:15 GMT
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 173
    )
    body: {"business":{"name":"ARSTONE Aquarium Backgrounds"},"catalog_feed_scheduled":{"enabled":false},"ig_cta":{"enabled":false},"ig_shopping":{"enabled":false},"messenger_chat":{"enabled":false},"messenger_menu":{"enabled":false},"page_card":{"enabled":false},"page_cta":{"enabled":false},"page_post":{"enabled":false},"page_shop":{"enabled":false},"thread_intent":{"enabled":false}}
     
    11-20-2020 @ 03:16:13 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v7.0/224966284760896/events
    user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3)
    headers: Array
    (
        [Authorization] => *****************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"event_time":1605831373,"event_id":"e3b50d03-898b-49b1-aa7e-33190e225b3a","event_source_url":"https:\/\/arstone.eu\/nl\/\/nl\/shop\/aquarium-achterwanden\/amazone\/wortel-orinoco\/","custom_data":{"content_name":"Regenwoud wortel Orinoco","content_ids":"[\"0630299504721_22757\"]","content_type":"product_group","contents":"[{\"id\":\"0630299504721_22757\",\"quantity\":1}]","content_category":"Amazone","value":"","currency":"EUR"},"user_data":{"client_ip_address":"13.66.139.19","client_user_agent":"Mozilla\/5.0 (compatible; bingbot\/2.0; +http:\/\/www.bing.com\/bingbot.htm)","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-4.7.0-2.1.4"}
    duration: 0.09038s
     
    11-20-2020 @ 03:16:13 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [content-type] => application/json
        [facebook-api-version] => v7.0
        [x-fb-request-id] => A8MU61brzlj08AeJWitZ8E5
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => GZ2eegNFTxQ
        [x-app-usage] => {"call_count":8,"total_cputime":0,"total_time":1}
        [x-fb-rev] => 1003009998
        [cache-control] => private, no-cache, no-store, must-revalidate
        [pragma] => no-cache
        [access-control-allow-origin] => *
        [x-fb-debug] => 2Q3HNhC7yk2pB970nvKuDfZI3xzCBn3A/7T3f7p8wW/MQwAa7APi5Nln7taPN45fTN2y+kE73NpcZ6jnBDY8lw==
        [date] => Fri, 20 Nov 2020 00:16:13 GMT
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"A8MU61brzlj08AeJWitZ8E5"}
     
    11-20-2020 @ 03:18:21 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v7.0/224966284760896/events
    user-agent: Facebook-for-WooCommerce/2.1.4 (WooCommerce/4.7.0; WordPress/5.5.3)
    headers: Array
    (
        [Authorization] => *****************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"event_time":1605831501,"event_id":"929d8f20-1451-4b3d-92f4-1a5613184749","event_source_url":"https:\/\/arstone.eu\/de\/\/de\/shop\/aquarium-felsen\/module\/x\/","custom_data":{"content_name":"Modul X 36 x 19 x 6 cm","content_ids":"[\"0635346575365_9421\"]","content_type":"product_group","contents":"[{\"id\":\"0635346575365_9421\",\"quantity\":1}]","content_category":"Module","value":"55","currency":"EUR"},"user_data":{"client_ip_address":"114.119.139.167","client_user_agent":"Mozilla\/5.0 (Linux; Android 7.0;) AppleWebKit\/537.36 (KHTML, like Gecko) Mobile Safari\/537.36 (compatible; PetalBot;+https:\/\/aspiegel.com\/petalbot)","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-4.7.0-2.1.4"}
    duration: 0.09912s
     
    11-20-2020 @ 03:18:21 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [content-type] => application/json
        [facebook-api-version] => v7.0
        [x-fb-request-id] => AoZT8RFusoZtaXlUUQ-aPid
        [strict-transport-security] => max-age=15552000; preload
        [x-fb-trace-id] => BH52+euZZ6C
        [x-app-usage] => {"call_count":8,"total_cputime":0,"total_time":1}
        [x-fb-rev] => 1003009998
        [cache-control] => private, no-cache, no-store, must-revalidate
        [pragma] => no-cache
        [access-control-allow-origin] => *
        [x-fb-debug] => nsUadYpgNjtTE8F+gkZ9GpxKswpdelv794GKsvw/2GEnYXVf5tBIvUt3nUGyDFVWho2H1y6RSkAFIonFXksbqg==
        [date] => Fri, 20 Nov 2020 00:18:21 GMT
        [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"AoZT8RFusoZtaXlUUQ-aPid"}
    • This reply was modified 1 year, 6 months ago by mashut.
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @mashut. At step “What is WooCommerce Extension V2 allowed to do”, what options did you select when connecting your store to Facebook? It’s important that all the options are set to yes for syncing to occur correctly.

    Also, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter mashut

    (@mashut)

    I chose all the options at that step including managing the business. I did it many times…
    Here is the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.arstone.eu
    Site address (URL): https://www.arstone.eu
    WC Version: 4.7.1
    REST API Version: ✔ 4.7.1
    WC Blocks Version: ✔ 3.8.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.7
    PHP Version: 7.2.31
    PHP Post Max Size: 5 GB
    PHP Time Limit: 800
    PHP Max Input Vars: 3000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.39-83.1
    Max Upload Size: 5 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.7.1
    WC Database Prefix: wp_
    Total Database Size: 177.20MB
    Database Data Size: 138.51MB
    Database Index Size: 38.69MB
    wp_woocommerce_sessions: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.34MB + Index: 0.15MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 2.19MB + Index: 1.34MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_ak_params: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_ak_profiles: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_ak_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_ak_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_ak_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_comments: Data: 0.31MB + Index: 0.14MB + Engine MyISAM
    wpstg0_duplicator_packages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_dynamic_widgets: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wpstg0_edd_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_feedmanager_channel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpstg0_feedmanager_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_feedmanager_feed_status: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpstg0_feedmanager_field_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_feedmanager_product_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_feedmanager_product_feedmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpstg0_feedmanager_source: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpstg0_icl_cms_nav_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_content_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_core_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_icl_languages_translations: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
    wpstg0_icl_locale_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_message_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_mo_files_domains: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpstg0_icl_node: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_reminders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_strings: Data: 3.71MB + Index: 2.68MB + Engine MyISAM
    wpstg0_icl_string_packages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_string_pages: Data: 0.44MB + Index: 0.25MB + Engine InnoDB
    wpstg0_icl_string_positions: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wpstg0_icl_string_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_string_translations: Data: 7.42MB + Index: 2.93MB + Engine MyISAM
    wpstg0_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_icl_translate: Data: 4.82MB + Index: 0.94MB + Engine MyISAM
    wpstg0_icl_translate_job: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wpstg0_icl_translations: Data: 0.38MB + Index: 0.67MB + Engine MyISAM
    wpstg0_icl_translation_batches: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_icl_translation_status: Data: 7.92MB + Index: 0.11MB + Engine MyISAM
    wpstg0_importer_log: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_login_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_options: Data: 3.89MB + Index: 0.24MB + Engine MyISAM
    wpstg0_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpstg0_pmxe_posts: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wpstg0_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpstg0_pmxi_posts: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wpstg0_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_postmeta: Data: 16.45MB + Index: 4.66MB + Engine MyISAM
    wpstg0_posts: Data: 5.03MB + Index: 0.62MB + Engine MyISAM
    wpstg0_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_signups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_taxonomy_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_termmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wpstg0_terms: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wpstg0_term_relationships: Data: 0.09MB + Index: 0.17MB + Engine MyISAM
    wpstg0_term_taxonomy: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
    wpstg0_usermeta: Data: 1.02MB + Index: 0.65MB + Engine MyISAM
    wpstg0_users: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_order_itemmeta: Data: 1.05MB + Index: 0.67MB + Engine MyISAM
    wpstg0_woocommerce_order_items: Data: 0.17MB + Index: 0.08MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_yoast_seo_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wpstg0_yoast_seo_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.52MB + Index: 0.33MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.68MB + Index: 0.48MB + Engine MyISAM
    wp_ak_params: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_ak_profiles: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_ak_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_ak_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_ak_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_comments: Data: 0.63MB + Index: 0.27MB + Engine MyISAM
    wp_dynamic_widgets: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_edd_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_channel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_feedmanager_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_feed_status: Data: 0.00MB + Index: 0.04MB + Engine MyISAM
    wp_feedmanager_field_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_product_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_feedmanager_product_feedmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_feedmanager_source: Data: 0.00MB + Index: 0.04MB + Engine MyISAM
    wp_icl_cms_nav_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_content_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_core_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_icl_languages_translations: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
    wp_icl_locale_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_message_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_mo_files_domains: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_icl_node: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_reminders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_strings: Data: 4.06MB + Index: 3.30MB + Engine MyISAM
    wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_icl_string_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_string_positions: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
    wp_icl_string_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_string_translations: Data: 6.99MB + Index: 2.78MB + Engine MyISAM
    wp_icl_string_urls: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_icl_translate: Data: 4.89MB + Index: 0.87MB + Engine MyISAM
    wp_icl_translate_job: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wp_icl_translations: Data: 0.52MB + Index: 0.81MB + Engine MyISAM
    wp_icl_translation_batches: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 9.09MB + Index: 0.15MB + Engine MyISAM
    wp_importer_log: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_login_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 7.11MB + Index: 0.84MB + Engine MyISAM
    wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_pmxe_posts: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_images: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_pmxi_posts: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 30.93MB + Index: 7.04MB + Engine MyISAM
    wp_posts: Data: 6.15MB + Index: 1.06MB + Engine MyISAM
    wp_revslider_css: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_signups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_taxonomy_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_terms: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wp_term_relationships: Data: 0.14MB + Index: 0.29MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 1.61MB + Index: 0.95MB + Engine MyISAM
    wp_users: Data: 0.09MB + Index: 0.09MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.20MB + Index: 0.39MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wd_fb_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wd_fb_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wd_fb_option: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wd_fb_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wd_fb_theme: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 5.15MB + Index: 0.89MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 3
    attachment: 6936
    br_minmax_limitation: 1
    customize_changeset: 1
    download: 9
    edd_discount: 1
    efbl_skins: 9
    fbfba_facebook_feed: 1
    jc-import-files: 1
    jc-imports: 1
    mif_skins: 3
    ml-slide: 26
    ml-slider: 13
    nav_menu_item: 408
    oembed_cache: 8
    page: 173
    phoe_badge: 1
    portfolio: 108
    post: 192
    postman_sent_mail: 250
    product: 341
    product_variation: 1387
    raccartlist: 574
    racemailtemplate: 8
    racmaillog: 1025
    racrecoveredorder: 9
    revision: 31
    shop_coupon: 34
    shop_order: 1013
    shop_order_refund: 27
    testimonial: 1
    vc_settings_preset: 4
    wcec_email: 3
    wcec_log_entry: 312
    wcec_trigger: 3
    wc_mmqw: 1
    wpcf7_contact_form: 14
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (38) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.4.5
    Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4
    Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
    Contact Form 7: by Takayuki Miyoshi – 5.3
    Duplicate Page: by mndpsingh287 – 4.3
    Dynamic Widgets: by Qurl – 1.5.16
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.6.1 – Installed version not tested with active version of WooCommerce 4.7.1
    Envato Market: by Envato – 2.0.6
    Facebook for WooCommerce: by Facebook – 2.2.0
    Feed Them Social - for Twitter feed, Youtube, Pinterest and more: by SlickRemix – 2.9.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.13.2
    Osmosis Extension: by Greatives Team – 4.2.2
    Improved Variable Product Attributes for WooCommerce: by Mihajlovic Nenad – 4.5.0 – Installed version not tested with active version of WooCommerce 4.7.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
    Mollie Payments for WooCommerce: by Mollie – 5.11.0
    Post SMTP: by Yehuda Hassine – 2.0.15
    Recover Abandoned Cart: by Fantastic Plugins – 18.5 – Installed version not tested with active version of WooCommerce 4.7.1
    Slider Revolution: by ThemePunch – 6.2.23
    WooCommerce Blocks: by Automattic – 3.8.0
    Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.7 – Installed version not tested with active version of WooCommerce 4.7.1
    WooCommerce - Country Based Payments: by Ivan Paulin – 1.3.3 – Installed version not tested with active version of WooCommerce 4.7.1
    WooCommerce Multilingual: by OnTheGoSystems – 4.10.3 – Installed version not tested with active version of WooCommerce 4.7.1
    WooCommerce My Account Widget: by PEP – 0.6.6 – Installed version not tested with active version of WooCommerce 4.7.1
    WooCommerce Shipping Tracking: by Lagudi Domenico – 27.2 – Installed version not tested with active version of WooCommerce 4.7.1
    WooCommerce Table Rate Shipping: by Bolder Elements – 4.2.1 – Installed version not tested with active version of WooCommerce 4.7.1
    WooCommerce: by Automattic – 4.7.1
    Yoast SEO: by Team Yoast – 15.3
    WP All Import: by Soflyy – 3.5.6
    WP Fastest Cache Premium: by Emre Vona – 1.5.9
    WP Fastest Cache: by Emre Vona – 0.9.1.2
    WooCommerce Product Feed Manager: by Michel Jongbloed – 2.16.0
    WP-SpamShield: by Red Sand Media Group – 1.9.45 – Installed version not tested with active version of WooCommerce 4.7.1
    WPML All Import: by OnTheGoSystems – 2.2.0
    WPML CMS Nav: by OnTheGoSystems – 1.5.5
    WPML Media: by OnTheGoSystems – 2.6.1
    WPML Sticky Links: by OnTheGoSystems – 1.5.4
    WPML String Translation: by OnTheGoSystems – 3.1.5
    WPML Translation Management: by OnTheGoSystems – 2.10.3
    
    ### Inactive Plugins (14) ###
    
    Cloudways WordPress Migrator: by Cloudways – 4.35
    Easy Social Feed: by Danish Ali Malik – 6.0.2
    Intuitive Custom Post Order: by hijiri – 3.1.2
    MetaSlider: by MetaSlider – 3.19.0
    MetaSlider - Pro Add-on Pack: by Team Updraft –
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.80
    
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
    Slaido for Slider Revolution: by EnergyThemes – 2.0.5
    Slupy Portfolio: by ThemeSama – 1.0
    ThemeSama Shortcodes: by ThemeSama – 1.1.1
    WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4 – Installed version not tested with active version of WooCommerce 4.7.1
    WooThumbs for WooCommerce by Iconic: by Iconic – 4.6.17 – Installed version not tested with active version of WooCommerce 4.7.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.4
    
    WP Rollback: by Impress.org – 1.7.1
    
    ### Must Use Plugins (1) ###
    
    WP-SpamShield Anti-Malware & Functional Integrity Scanner Module: by Red Sand Media Group and Blackhawk Cybersecurity – 1.9.45
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #1931 - /online-shop/
    Cart: #2000 - /online-shop/cart/
    Checkout: #1980 - /online-shop/checkout/
    My account: #2002 - /online-shop/my-account/
    Terms and conditions: #11851 - /online-shop/terms-of-service/
    
    ### Theme ###
    
    Name: Osmosis Child
    Version: 4.2.2
    Author URL: http://greatives.eu
    Child Theme: ✔
    Parent Theme Name: Osmosis
    Parent Theme Version: 4.2.5
    Parent Theme Author URL: http://greatives.eu
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 597
    Oldest: 2020-10-26 14:19:48 +0000
    Newest: 2020-11-26 09:51:07 +0000
    
    Failed: 2,107
    Oldest: –
    Newest: –
    
    Pending: 2
    Oldest: 2020-11-26 10:06:07 +0000
    Newest: 2020-11-27 00:13:49 +0000
    
    
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Thank you for the system status report, @mashut.

    This error is usually caused if a product was once synced in the catalog and then it was deleted (e.g. it was out of stock or directly deleted from the catalog). The plugin will look for that product when syncing, but send a warning if it doesn’t find the same ID.

    Have you made any changes to your products in Facebook?

    In order to further troubleshoot, would it be possible to let me know if you’re managing your products’ inventory through WooCommerce? In that case, do you have any out of stock products in WooCommerce? It’s possible that this error is caused when the plugin is trying to sync out of stock products.

    Thread Starter mashut

    (@mashut)

    Yes, I deleted all the products manually directly from FB catalog, because the products were not synchronizing and the prices were not actual (and our customers kept on asking why the prices in FB are lower). And of course, I have some products out of stock in Woocommerce…
    What should I do now to make it work please?

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @mashut. If the products are deleted in Facebook, then an error will occur when Facebook for WooCommerce tries to update the product since it doesn’t exist in the catalog anymore. Could you please try clicking the “Delete product on Facebook” button in the Facebook meta box for each of the affected products?

    Then, when you update and save the product, it will be included in the next Facebook sync. That way the Facebook product and WooCommerce product will be linked up again.

    Thread Starter mashut

    (@mashut)

    I did it already, before I started this thread. It didn’t help unfortunately.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @mashut. Please try using this snippet to reset all Facebook products and let the sync happen again. You can use the Code Snippets extension as explained in this guide to to do.

    Please let me know how you get on.

    • This reply was modified 1 year, 5 months ago by Ena P (a11n).
    Thread Starter mashut

    (@mashut)

    This snippet did absolutely nothing to my FB shop. It didn’t help unfortunately.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @mashut. Which of the two snippets did you use? There is one for Delete All Products and another for Reset All Products. Did you try both of them?

    Could you share the latest Facebook debug log after running both of those snippets?

    Thread Starter mashut

    (@mashut)

    Thanks a lot, the problem is solved after using the snippet for reset. BTW, the snippet for deleting did not help.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Products not syncronising/adding’ is closed to new replies.