Support » Plugin: BigCommerce For WordPress » Products not syncing

  • Resolved gsapata


    Hello! I am trying to sync my products, but they aren’t syncing. I have gotten error messages after the 9 step sync, but during another attempt, I also have gotten a message that said it was a success but 0 products synced.

    Originally everything synced successfully, but I had to deactivate the plugin for other testing. But when I reactivated it and started syncing again is when the issues started.

    Any help would be appreciated! Thanks!

    BigCommerce site is

    The page I need help with: [log in to see the link]

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  • Hey, I am still having this issue. And cannot find a solution. Any ideas?

    Plugin Support Mikaela


    Hi there @gsapata,

    A few things to check:

    Go to BigCommerce > Settings > Diagnostics and “Enable Error Logs” by checking the box, then hit Save Changes at the top right.

    Then kick off a new import, and let us know what you see by clicking Get Diagnostics

    I would also remove the plugin completely — not just Disable — then reinstall.

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