• Resolved fletchrich

    (@fletchrich)


    My products stopped synchronizing and no products are showing in my merchant center. When i click to have them sync they say there is no problem but i do not get a green check mark and it still says 0 synced. Everything has been working fine for the last couple months. Feed set up and sync say they are good (see screenshot). Before I deleted and reinstalled or unconnected and reconnected i wanted you to look at.

    I have gone under the schedule and found this one google sync is pending and on second page it shows there was an error (see second screenshot)

    I have also found this under fatal error logs (if any) found under WooCommerce > Status > Logs, that will provide more information to further investigate.

    2023-05-24T11:02:39+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, cannot access private method WPaaS\Activity_logger::check_record_count() in /var/www/wp-includes/class-wp-hook.php:308 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #1 /var/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #2 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/mwp.includes.php(24): do_action_ref_array(‘wpaas_ua_check_…’, Array) #3 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/mwp.includes.php(130): mwp_do_action_direct(‘wpaas_ua_check_…’, Array) #4 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/run-cron.php(98): mwp_exec_cron(‘wpaas_ua_check_…’, 1684925249, ’40cd750bba9870f…’) #5 {main} thrown in /var/www/wp-includes/class-wp-hook.php on line 308 2023-05-24T11:49:40+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, cannot access private method WPaaS\Activity_logger::check_record_count() in /var/www/wp-includes/class-wp-hook.php:308 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #1 /var/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #2 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/mwp.includes.php(24): do_action_ref_array(‘wpaas_ua_check_…’, Array) #3 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/mwp.includes.php(130): mwp_do_action_direct(‘wpaas_ua_check_…’, Array) #4 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/run-cron.php(98): mwp_exec_cron(‘wpaas_ua_check_…’, 1684925249, ’40cd750bba9870f…’) #5 {main} thrown in /var/www/wp-includes/class-wp-hook.php on line 308 2023-05-24T12:33:54+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, cannot access private method WPaaS\Activity_logger::check_record_count() in /var/www/wp-includes/class-wp-hook.php:308 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #1 /var/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #2 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/mwp.includes.php(24): do_action_ref_array(‘wpaas_ua_check_…’, Array) #3 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/mwp.includes.php(130): mwp_do_action_direct(‘wpaas_ua_check_…’, Array) #4 /var/www/wp-content/mu-plugins/gd-system-plugin/plugins/mwp-cron/run-cron.php(98): mwp_exec_cron(‘wpaas_ua_check_…’, 1684925249, ’40cd750bba9870f…’) #5 {main} thrown in /var/www/wp-includes/class-wp-hook.php on line 308

    here is second photo

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @fletchrich

    The log you shared points specifically to a connection issue.

    Please go to Marketing > Google Listings & Ads > Settings, at the bottom of the page click Disconnect from all accounts.

    After that, set up the extension again and connect to your existing merchant center account. That should resolve the issue you’re seeing.

    Let us know if you need further assistance.

    Thread Starter fletchrich

    (@fletchrich)

    Hello It looks like I am still having the same issue. please see below screenshots.

    Hi,

    To get a better idea about the site configuration, can you please share a copy of your site’s System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Cheers.

    Thread Starter fletchrich

    (@fletchrich)

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    `

    Thank you for your help!

    Hi @fletchrich

    Thanks for sharing the requested information above.

    Pending: 24

    As a first step, please try to run the pending tasks manually by going to WooCommerce > Status > Pending. Once the list is cleared, please check and see again if the product sync is successful?

    Otherwise, it looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Google Listings and Ads plugin are enabled, try to run the product sync and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Products Not Syncing’ is closed to new replies.