Support » Plugin: uCare - Support Ticket System & HelpDesk » Products not showing

  • Resolved lennilg

    (@lennilg)


    Hey uCare, first off… Really cool plugin, we like it a lot!

    However, when either agent or customer clicks create Ticket, we see a list of available categories and can choose these. However the product form below, is blank. We have just about 3500 products, and these would be a lot to show to begin with, but all in all nothing shows even if we wait for a longer duration.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Update: If I refresh the page 1-3 times, the form shows with all the products. But never on first visit to the create ticket form.

    Plugin Author smartcat

    (@smartcat)

    Hi there,

    Can you share the URL of your help desk ?

    Suppose it’s working now, maybe the plugin just had to populate a list of all our products. Is there any way to disable the product list to begin with, it’s far too long and complicated with soo many products.

    Plugin Author smartcat

    (@smartcat)

    Hi there,

    Please dont share logins on here, as this is a public forum.
    Regarding disabling the products, you can go to the uCare settings page, and turn off the integration with woo/edd from the general tab.

    Best regards!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @lennilg I’ve removed the modlook tag and the post where you posted login credentials.

    I hope you learn from that as that was out there for more than a month. If that account was not changed in time then your site is compromised.

    Don’t post that again even for demo accounts.

Viewing 5 replies - 1 through 5 (of 5 total)
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