Title: Products not loading Last modified: October 26, 2024 --- # Products not loading * Resolved [nerozproductions](https://wordpress.org/support/users/nerozproductions/) * (@nerozproductions) * [1 year, 6 months ago](https://wordpress.org/support/topic/products-not-loading-3/) * ![](https://wordpress.org/86b830b1-4330-4bac-9227-4f9cac179b92) * I’ve successfully connected everything, and my products appear on the site, but they’re not loading into my merchant page for linking. I’ve tried clearing the cache, disconnecting and reconnecting, but no luck. During setup, clicking “Load Products from WooCommerce” just redirects me to the WordPress plugin page. * Link to image: * [https://ibb.co/vh5c9R2](https://ibb.co/vh5c9R2) - This topic was modified 1 year, 6 months ago by [nerozproductions](https://wordpress.org/support/users/nerozproductions/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproducts-not-loading-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Reynier (a11n)](https://wordpress.org/support/users/reynierc/) * (@reynierc) * [1 year, 6 months ago](https://wordpress.org/support/topic/products-not-loading-3/#post-18098518) * Hi [@nerozproductions](https://wordpress.org/support/users/nerozproductions/), * Thanks for sending over a screenshot! To assist you further, I’d like to check how your site is built. * Can you please share a copy of your site’s System Status Report? You can find it by going to WooCommerce → Status, then selecting “Get system report” and clicking“ Copy for Support.” * For more context, this can help us check for outdated plugins, theme conflicts, and server settings that might be causing the product loading issues. * Once you’ve done that, you can paste the text in here using the “” block. * Looking forward to getting this sorted out. * Thread Starter [nerozproductions](https://wordpress.org/support/users/nerozproductions/) * (@nerozproductions) * [1 year, 6 months ago](https://wordpress.org/support/topic/products-not-loading-3/#post-18098733) * WordPress Environment WordPress address (URL): [https://www.nerozproductions.com](https://www.nerozproductions.com) Site address (URL): [https://www.nerozproductions.com](https://www.nerozproductions.com) WC Version: 9.3.3Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.8.2Log Directory Writable: ✔WP Version: 6.6.2WP 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See: How to create a child themeWooCommerce Support: ✔ TemplatesOverrides: /var/www/vhosts/nerozproductions. com/httpdocs/wp-content/plugins/woocommerce-direct-checkout-pro/templates/checkout/ review-order.php/var/www/vhosts/nerozproductions.com/httpdocs/wp-content/plugins/ woocommerce-direct-checkout-pro/templates/order/order-details-customer.php WooPaymentsVersion: 8.4.0Connected to WPCOM: YesWPCOM Blog ID: 196254253Account ID: acct_1QAIKWFkg5vy6jgrPayment Gateway: DisabledTest Mode: DisabledEnabled APMs: card,afterpay_clearpay,klarna, affirm,linkWooPay: DisabledWooPay Incompatible Extensions: NoApple Pay / Google Pay: Enabled (product,cart,checkout)Fraud Protection Level: basicMulti-currency: EnabledAuth and Capture: EnabledDocuments: DisabledLogging: Disabled AdminEnabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize- storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample- productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile- app-bannernavigationonboardingonboarding-taskspattern-toolkit-full-composabilityproduct- custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway- suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo- mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: experimental-blocksminified-jsproduct-pre-publish-modalsettingsasync-product- editor-category-fieldproduct-editor-template-systemblueprintreactify-classic- payments-settingsDaily Cron: ✔ Next scheduled: 2024-06-19 00:21:21 +02:00Options: ✔Notes: 115Onboarding: completed Action SchedulerComplete: 831Oldest: 2024-09- 25 19:02:15 +0200Newest: 2024-10-26 18:40:38 +0200Pending: 163Oldest: 2024-10- 26 19:00:00 +0200Newest: 2024-10-31 00:51:36 +0100In-progress: 1Oldest: –Newest:– Failed: 63Oldest: 2023-05-16 11:31:12 +0200Newest: 2024-10-08 21:54:54 +0200Canceled: 103Oldest: -0001-11-30 00:17:30 +0017Newest: -0001-11-30 00:17:30 +0017 Status report informationGenerated at: 2024-10-27 19:30:43 +01:00 - This reply was modified 1 year, 6 months ago by [nerozproductions](https://wordpress.org/support/users/nerozproductions/). * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 year, 6 months ago](https://wordpress.org/support/topic/products-not-loading-3/#post-18100293) * Hi there! * Thank you for providing the additional details. To help troubleshoot, could you please ensure you’ve granted the permission to **“Manage your product listings and accounts for Google Shopping”** in your Google account? This is required to sync your products. * For more information, please make sure you’ve allowed all the permissions listed in this article: [Google Listings & Ads General Requirements](https://woocommerce.com/document/google-listings-and-ads/#general-requirements). * Once these permissions are granted, your products should sync to the Merchant page. Let me know how it goes! * Plugin Support [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/) * (@fetenlakhal) * [1 year, 6 months ago](https://wordpress.org/support/topic/products-not-loading-3/#post-18134432) * Hi there! * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Products not loading’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 4 replies * 4 participants * Last reply from: [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/products-not-loading-3/#post-18134432) * Status: resolved