Products not importing

  • Resolved medcline

    (@medcline)


    4 years, 12 months ago

    I’ve been testing the BC plugin off and on on a dev site and just installed WordPress on a new site along with the latest version of the BigCommerce WordPress plugin. I am unable to successfully import any of my products. The Products tab for the plugin says “Step 6 of 9: Fetching product data from the BigCommerce API” and has been stuck there for several hours.

    I also updated the plugin on my dev-site and it is now that site is unable to sync products, even after a couple of days.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter medcline

    (@medcline)

    4 years, 11 months ago

    I just finished migrating my web hosting to a better plan that permitted a newer version of PHP, however, after the migration the plugin still will not import any products.

    Mikaela

    (@mikaelabc)

    4 years, 11 months ago

    Hey Medcline,
    Can you try something? Go to BigCommerce > Settings > Diagnostics and “Enable Error Logs” by checking the box, then hit Save Changes at the top right.

    Then kick off a new import, and let us know what you see by clicking Get Diagnostics

    Mikaela

    (@mikaelabc)

    4 years, 10 months ago

    Hi there,
    I’m going to mark this thread as resolved for now as its gone inactive. Please start a new thread if you continue to see any issues surrounding syncing with the plugin!

Viewing 3 replies - 1 through 3 (of 3 total)
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