Support » Plugin: BigCommerce For WordPress » Products not importing

  • Resolved medcline


    I’ve been testing the BC plugin off and on on a dev site and just installed WordPress on a new site along with the latest version of the BigCommerce WordPress plugin. I am unable to successfully import any of my products. The Products tab for the plugin says “Step 6 of 9: Fetching product data from the BigCommerce API” and has been stuck there for several hours.

    I also updated the plugin on my dev-site and it is now that site is unable to sync products, even after a couple of days.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • I just finished migrating my web hosting to a better plan that permitted a newer version of PHP, however, after the migration the plugin still will not import any products.

    Plugin Support Mikaela


    Hey Medcline,
    Can you try something? Go to BigCommerce > Settings > Diagnostics and “Enable Error Logs” by checking the box, then hit Save Changes at the top right.

    Then kick off a new import, and let us know what you see by clicking Get Diagnostics

    Plugin Support Mikaela


    Hi there,
    I’m going to mark this thread as resolved for now as its gone inactive. Please start a new thread if you continue to see any issues surrounding syncing with the plugin!

Viewing 3 replies - 1 through 3 (of 3 total)
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