Title: Products Not Automatically Syncing
Last modified: November 3, 2023

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# Products Not Automatically Syncing

 *  Resolved [jaswatts98](https://wordpress.org/support/users/jaswatts98/)
 * (@jaswatts98)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/products-not-automatically-syncing/)
 * We had an issue this week where our dev site ended up being linked to our Facebook
   catalog. The catalog information was correct but the product URLs were not. We
   tried resetting products from Woocommerce > Status > Tools > Facebook:Reset All
   products & uninstalling and reinstalling the plugin but the catalog product URLs
   were not updating.
 * We decided to delete the Facebook Catalog and re-set up the connection from scratch,
   which was successful ie. Pixel is firing events as normal and connection is visible
   both in the backend and on Facebook. However, now products are not syncing the
   the catalog. The products will only sync once they have been updated on the backend
   of Woocommerce. We have over 2000 products that need to be synced, so manually
   doing this is not an option. Is there a way we can mass update all the products(
   without actually making any changes) so they can sync with the catalog?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/products-not-automatically-syncing/#post-17173503)
 * Hello [@jaswatts98](https://wordpress.org/support/users/jaswatts98/),
   Thank you
   for reaching out!
 * > We decided to delete the Facebook Catalog and re-set up the connection from
   > scratch, which was successful ie. Pixel is firing events as normal and connection
   > is visible both in the backend and on Facebook. However, now products are not
   > syncing the the catalog. The products will only sync once they have been updated
   > on the backend of Woocommerce. We have over 2000 products that need to be synced,
   > so manually doing this is not an option. Is there a way we can mass update 
   > all the products (without actually making any changes) so they can sync with
   > the catalog?
 * Have you tried manually syncing products from Marketing → Facebook → Product 
   Sync?
 * 
   Link to image: [https://d.pr/i/7Tfs0r](https://d.pr/i/7Tfs0r)
 * Look forward to hearing back from you.
 *  Thread Starter [jaswatts98](https://wordpress.org/support/users/jaswatts98/)
 * (@jaswatts98)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/products-not-automatically-syncing/#post-17177200)
 * Hi [@babylon1999](https://wordpress.org/support/users/babylon1999/),
 * Yes we tried to manual sync. This has no effect on the products in our catalog.
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/products-not-automatically-syncing/#post-17178596)
 * Hi [@jaswatts98](https://wordpress.org/support/users/jaswatts98/)
 * Thanks for your confirmation that even after performing manual sync, the issue
   still persists.
 * I’d like to understand your site properly. Please share with us the necessary
   information below for us to investigate the issue further:
    - **System Status Report** which you can find via `WooCommerce > Status > Get
      system report > Copy for support`.
    - **Fatal error logs** (if any) under **WooCommerce > Status > Logs**.
 * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Once we have more information, we’ll be able to assist you further.
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/products-not-automatically-syncing/#post-17200168)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if you need any further help with this.
 * Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Products Not Automatically Syncing’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/products-not-automatically-syncing/#post-17200168)
 * Status: resolved