Support » Plugin: WooCommerce Multilingual & Multicurrency with WPML » Products missing

Products missing

  • Resolved ckov1

    (@ckov1)


    1 year, 6 months ago

    Hi,

    after installing of plugin all products are missing now , i delete the plugin but all uploaded products are missing now 🙁

    Plugin is deleted but flags still show on products table

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support diegootgs

    (@diegootgs)

    1 year, 6 months ago

    Hello @ckov1,

    This is weird. Maybe the language information was missing for the products.

    Regarding this:

    “after installing of plugin all products are missing now”, please try the following:
    – Go to WPML > Support > Troubleshooting and click on “Set Language Information”

    Regarding: “Plugin is deleted but flags still show on products table”
    To completely remove WPML, please go to WPML > Support > Troubleshooting and click on “Reset and deactivate WPML”

    PS: Please make a database backup first, so you cna revert if needed.

    Regards,
    Diego

    Thread Starter ckov1

    (@ckov1)

    1 year, 6 months ago

    Hi, i find what was the reason , my customer use older version on WPML , it is Version 4.3.11

    can you advise which version of your plugin is compatible with this WPML version?

    Thread Starter ckov1

    (@ckov1)

    1 year, 6 months ago

    @diegootgs can you advise me?

    Plugin Support diegootgs

    (@diegootgs)

    1 year, 6 months ago

    Hello @ckov1,

    In this case we recommend to update WPML to v. 4.5.5, WPML String Translator to v 3.2.1 and then use it with WCML v 4.12.6

    Regards,
    Diego

    Thread Starter ckov1

    (@ckov1)

    1 year, 6 months ago

    But his license is not active ,

    i must use oldest one

    so please advise me which one from your versions corresponding with that version of WPML

    Plugin Support diegootgs

    (@diegootgs)

    1 year, 6 months ago

    Hi there,

    In this case they can try using WCML version 4.11.4

    You can check the outdated versions on the changelogs:
    – https://wpml.org/download/wpml-multilingual-cms/?section=changelog
    – https://wpml.org/download/woocommerce-multilingual/?section=changelog

    Please note that we do not recommend to use outdated versions, and we can’t also provide support in this case.

    Regards,
    Diego

    Thread Starter ckov1

    (@ckov1)

    1 year, 6 months ago

    @diegootgs i check your versions , but it missing 4.11.4

    you probably mean 4.10.4?

    btw many thanks for helping me

    Plugin Support diegootgs

    (@diegootgs)

    1 year, 6 months ago

    Hi there,

    Sorry, the correct WCML version is 4.8.0 (WPML 4.3.11 was released on March 2020 and WCML 4.8.0 was released on March 23, 2020, so they should be compatible with each other). But please note that I’m not sure of which woocommerce version is the compatible one.

    Please also note that we do not recommend to use outdated versions, and we can’t also provide support in this case.

    Regards,
    Diego

    Thread Starter ckov1

    (@ckov1)

    1 year, 6 months ago

    @diegootgs ok ,

    many thanks once again

Viewing 9 replies - 1 through 9 (of 9 total)
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