Support » Plugin: WooCommerce » Product’s images not visible after images upload

  • Resolved saver1991

    (@saver1991)


    Hi there!

    I’m having a big issue with WooCommerce, basically when I upload some images in the gallery of a product and I go to update the product to save the changes, once I go to see the product in the front-end page the gallery is empty even if in the back-end I still see them!

    I tried to do a rollback of the plugin but it haven’t worked. I also tried to disable some plugins which I was thinking were related to the product but nothing happened.

    Any suggestion? I really need some help since I’m developing the website for a client of mine and I need to deliver it before Wednesday πŸ™

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @saver1991!

    Go to “WooCommerce > Status > Tools” and click the “Regenerate shop thumbnails” button you see there, to see if that resolves the issue.

    Cheers!

    @rynald0s thanks for your answer, I tried just right now and it haven’t worked.

    Still stuck at the same point. Is there any way to understand at what the problem could be related to?

    Plugin Support RK

    (@riaanknoetze)

    Any chance you can share a copy of your system status report (found under **WooCommerce > System Status**)?

    At the moment, it sounds like the following might be at play:

    • Caching
    • Template overrides
    • Other plugins affecting the single product page

    @riaanknoetze thanks for your answer,

    Yesterday I tried to rapidly develop again the website with the same functionalities because I really need to find a way to deliver the working website to the client before next week. So, the current situation is this:

    1. After cloning the website from scratch I discovered the same exact problem so I decided to do again a rollback of WooCommerce in the new cloned website to see if the problem could have been solved and when I rolled back to the 3.6.0. everything was working fine.
    2. This morning I tried again to do a test and see if the images were still there and when I clicked for the preview all the images were disappeared again.
    3. Is a pretty absurd situation because I didn’t change any settings, the only change I made is to remove the main product image since I don’t need it and hide the related option from the WordPress dashboard but this should not influence the functionality of the page.

      Here is my WooCommerce Status:

      `
      ### WordPress Environment ###

      WordPress address (URL): http://localhost:8888/marmi
      Site address (URL): http://localhost:8888/marmi
      WC Version: 3.6.0
      Log Directory Writable: βœ”
      WP Version: 5.2.2
      WP Multisite: –
      WP Memory Limit: 256 MB
      WP Debug Mode: –
      WP Cron: βœ”
      Language: it_IT
      External object cache: –

      ### Server Environment ###

      Server Info: Apache/2.2.34 (Unix) mod_wsgi/3.5 Python/2.7.13 PHP/7.2.8 mod_ssl/2.2.34 OpenSSL/1.0.2o DAV/2 mod_fastcgi/mod_fastcgi-SNAP-0910052141 mod_perl/2.0.9 Perl/v5.24.0
      PHP Version: 7.2.8
      PHP Post Max Size: 8 MB
      PHP Time Limit: 30
      PHP Max Input Vars: 1000
      cURL Version: 7.60.0
      OpenSSL/1.0.2o

      SUHOSIN Installed: –
      MySQL Version: 5.7.23
      Max Upload Size: 8 MB
      Default Timezone is UTC: βœ”
      fsockopen/cURL: βœ”
      SoapClient: βœ”
      DOMDocument: βœ”
      GZip: βœ”
      Multibyte String: βœ”
      Remote Post: βœ”
      Remote Get: βœ”

      ### Database ###

      WC Database Version: 3.6.5
      WC Database Prefix: wp_
      MaxMind GeoIP Database: βœ”
      Dimensione totale database: 5.80MB
      Dimensione dati database: 4.11MB
      Dimensione indice database: 1.69MB
      wp_woocommerce_sessions: Dati: 0.02MB + Indice: 0.02MB
      wp_woocommerce_api_keys: Dati: 0.02MB + Indice: 0.03MB
      wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + Indice: 0.02MB
      wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + Indice: 0.06MB
      wp_woocommerce_order_items: Dati: 0.02MB + Indice: 0.02MB
      wp_woocommerce_order_itemmeta: Dati: 0.02MB + Indice: 0.03MB
      wp_woocommerce_tax_rates: Dati: 0.02MB + Indice: 0.06MB
      wp_woocommerce_tax_rate_locations: Dati: 0.02MB + Indice: 0.03MB
      wp_woocommerce_shipping_zones: Dati: 0.02MB + Indice: 0.00MB
      wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + Indice: 0.03MB
      wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + Indice: 0.00MB
      wp_woocommerce_payment_tokens: Dati: 0.02MB + Indice: 0.02MB
      wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + Indice: 0.03MB
      wp_woocommerce_log: Dati: 0.02MB + Indice: 0.02MB
      wp_commentmeta: Dati: 0.02MB + Indice: 0.03MB
      wp_comments: Dati: 0.02MB + Indice: 0.09MB
      wp_links: Dati: 0.02MB + Indice: 0.02MB
      wp_options: Dati: 1.48MB + Indice: 0.05MB
      wp_pmxi_files: Dati: 0.02MB + Indice: 0.00MB
      wp_pmxi_history: Dati: 0.02MB + Indice: 0.00MB
      wp_pmxi_images: Dati: 0.02MB + Indice: 0.00MB
      wp_pmxi_imports: Dati: 0.02MB + Indice: 0.00MB
      wp_pmxi_posts: Dati: 0.06MB + Indice: 0.00MB
      wp_pmxi_templates: Dati: 0.02MB + Indice: 0.00MB
      wp_postmeta: Dati: 1.52MB + Indice: 0.63MB
      wp_posts: Dati: 0.23MB + Indice: 0.09MB
      wp_termmeta: Dati: 0.02MB + Indice: 0.03MB
      wp_terms: Dati: 0.02MB + Indice: 0.03MB
      wp_term_relationships: Dati: 0.11MB + Indice: 0.08MB
      wp_term_taxonomy: Dati: 0.02MB + Indice: 0.03MB
      wp_usermeta: Dati: 0.02MB + Indice: 0.03MB
      wp_users: Dati: 0.02MB + Indice: 0.05MB
      wp_wc_download_log: Dati: 0.02MB + Indice: 0.03MB
      wp_wc_product_meta_lookup: Dati: 0.06MB + Indice: 0.09MB
      wp_wc_webhooks: Dati: 0.02MB + Indice: 0.02MB
      wp_yoast_seo_links: Dati: 0.02MB + Indice: 0.02MB
      wp_yoast_seo_meta: Dati: 0.05MB + Indice: 0.00MB

      ### Post Type Counts ###

      attachment: 19
      customize_changeset: 1
      flamingo_contact: 2
      nav_menu_item: 5
      page: 10
      post: 2
      product: 478
      revision: 11
      scheduled-action: 3
      wpcf7_contact_form: 1

      ### Security ###

      Secure connection (HTTPS): ❌
      Il tuo negozio non utilizza HTTPS. Scopri di piΓΉ su HTTPS e certificati SSL .
      Hide errors from visitors: βœ”

      ### Active Plugins (16) ###

      Akismet Anti-Spam: by Automattic – 4.1.2
      Bridge Core: by Qode Themes – 1.0.5
      Classic Editor: by Contributori WordPress – 1.5
      Contact Form 7: by Takayuki Miyoshi – 5.1.3
      Flamingo: by Takayuki Miyoshi – 2.0
      Font Awesome: by Font Awesome – 4.0.0-rc12
      Jetpack by WordPress.com: by Automattic – 7.5.3
      WPBakery Page Builder: by Michael M – WPBakery.com – 6.0.2
      PDF Embedder: by Lever Technology LLC – 4.3
      Woocommerce delete product images: by Husain Ahmed – 1.0.2 – Non testato con la versione attiva di WooCommerce
      WC Catalog Enquiry: by WC Marketplace
      The Grey Parrots – 3.2.1

      WP All Import – WooCommerce Add-On: by Soflyy – 1.4.2
      WooCommerce: by Automattic – 3.6.0
      Yoast SEO: by Team Yoast – 11.7 – Non testato con la versione attiva di WooCommerce
      WP All Import: by Soflyy – 3.5.1
      WP Rollback: by Impress.org – 1.6

      ### Inactive Plugins (0) ###

      ### Settings ###

      API Enabled: –
      Force SSL: –
      Currency: EUR (€)
      Currency Position: right
      Thousand Separator: .
      Decimal Separator: ,
      Number of Decimals: 2
      Taxonomies: Product Types: external (external)
      grouped (grouped)
      simple (simple)
      variable (variable)

      Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
      exclude-from-search (exclude-from-search)
      featured (featured)
      outofstock (outofstock)
      rated-1 (rated-1)
      rated-2 (rated-2)
      rated-3 (rated-3)
      rated-4 (rated-4)
      rated-5 (rated-5)

      Connected to WooCommerce.com: βœ”

      ### WC Pages ###

      Shop base: #7 – /magazzino/
      Carrello: #8 – /cart/
      Cassa: #9 – /checkout/
      Il mio account: #10 – /my-account/
      Termini e condizioni: ❌ La pagina non è impostata

      ### Theme ###

      Name: Bridge
      Version: 18.1
      Author URL: http://qodethemes.com/
      Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
      ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

      WooCommerce Support: βœ”

      ### Templates ###

      Archive Template: Il tuo tema ha il file woocommerce.php
      non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poichΓ© woocommerce.php ha prioritΓ  su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

      Overrides: bridge/woocommerce/cart/cart-empty.php
      bridge/woocommerce/cart/cart-shipping.php
      bridge/woocommerce/cart/cart-totals.php
      bridge/woocommerce/cart/cart.php
      bridge/woocommerce/cart/shipping-calculator.php
      bridge/woocommerce/checkout/form-coupon.php
      bridge/woocommerce/checkout/thankyou.php
      bridge/woocommerce/content-product.php
      bridge/woocommerce/content-single-product.php
      bridge/woocommerce/global/form-login.php
      bridge/woocommerce/global/quantity-input.php
      bridge/woocommerce/loop/add-to-cart.php
      bridge/woocommerce/loop/loop-start.php
      bridge/woocommerce/loop/pagination.php
      bridge/woocommerce/loop/rating.php
      bridge/woocommerce/loop/result-count.php
      bridge/woocommerce/loop/sale-flash.php
      bridge/woocommerce/myaccount/form-login.php
      bridge/woocommerce/myaccount/form-lost-password.php
      bridge/woocommerce/myaccount/my-address.php
      bridge/woocommerce/myaccount/my-orders.php
      bridge/woocommerce/single-product/add-to-cart/external.php
      bridge/woocommerce/single-product/add-to-cart/grouped.php
      bridge/woocommerce/single-product/add-to-cart/simple.php
      bridge/woocommerce/single-product/add-to-cart/variable.php
      bridge/woocommerce/single-product/related.php
      bridge/woocommerce/single-product/sale-flash.php
      bridge/woocommerce/single-product/tabs/additional-information.php
      bridge/woocommerce/single-product/tabs/description.php
      bridge/woocommerce/single-product/tabs/tabs.php
      bridge/woocommerce/single-product/up-sells.php

      ### Action Scheduler ###

      Complete: 2
      Oldest: 2019-07-29 14:41:35 +0000
      Newest: 2019-07-29 16:34:17 +0000

      Pending: 1
      Oldest: 2019-08-05 16:34:17 +0000
      Newest: 2019-08-05 16:34:17 +0000

      Canceled: 0
      Oldest: –
      Newest: –

      In-progress: 0
      Oldest: –
      Newest: –

      Failed: 0
      Oldest: –
      Newest: –

      Please let me know what the problem could be because I’m completely stuck, even after tried to duplicate from scratch the website (which took me an entire working day).

      Thanks in advance!

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @saver1991

    While it doesn’t look like you have a ton of plugins active, there still could be a conflict happening. That’s usually why we see these “weird” issues like this.

    Here are some troubleshooting steps you can take to resolve this issue:

    1.) To begin, please make sure that your theme and all plugins are up to date.

    2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

    3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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