Support » Plugin: WooCommerce » Products disapears when sorting i categories

  • Resolved paalhawk

    (@paalhawk)


    All my products are there but when I sort them by category or status they disappear and the text “No products found” comes up. All products are there so it seems to be just the sorting. I have updated the database and asked my provider if they have any issues.
    WP and all plugins are up to date.

    The page I need help with: [log in to see the link]

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  • Plugin Support mother.of.code

    (@imazed)

    The Mother of Code | Automattic Happiness Engineer

    Hey @paalhawk! Have you tried switching themes? It sounds like this is part of the way your theme is displaying the sorting order.

    If that doesn’t work, I’d advise you to turn off all plugins except WooCommerce. This is best done on a staging site. That’s a copy of your live site, so you can test things out without messing up your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://wordpress.org/plugins/wp-staging.

    I switched to another theme and them back and then it all worked again. Thanks for the tip 🙂

    Plugin Support rossviviano

    (@rossviviano)

    Automattic Happiness Engineer

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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