Support » Plugin: Facebook for WooCommerce » Products are not syncing to FB

  • Resolved imran353

    (@imran353)


    Hello , Hope everyone is fine
    I have problem to synchronize all products with Facebook.

    I have more than 10.000 products and none in my Facebook Catalogue.

    I have followed the FAQs resolution steps but unfortunately nothing seems to work.

    Can Someone help me with this?

    Thank you

    • This topic was modified 1 month ago by imran353.
Viewing 15 replies - 1 through 15 (of 16 total)
  • Thread Starter imran353

    (@imran353)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://zukyjeans.com
    Site address (URL): https://zukyjeans.com
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pt_PT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.68-MariaDB
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: B7IUk_
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    ### Post Type Counts ###
    
    attachment: 9078
    blocks: 16
    cpt_iconic_wlv: 19
    custom_css: 1
    nav_menu_item: 101
    page: 27
    post: 1
    product: 2642
    product_variation: 14218
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    shop_order: 1536
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    wpcf7_contact_form: 7
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    yith-wcpsc-wc-chart: 1
    ywdpd_discount: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Classic Editor: por WordPress Contributors – 1.5
    Contact Form 7: por Takayuki Miyoshi – 5.1.9
    Facebook for WooCommerce: por Facebook – 2.6.4
    WooCommerce Linked Variations by Iconic: por Iconic  – 1.0.9
    LiteSpeed Cache: por LiteSpeed Technologies – 4.4
    Google Fonts Typography: por Fonts Plugin – 2.0.4
    Plataforma do Stripe para o WooCommerce: por WooCommerce – 5.4.1
    WOOF - WooCommerce Products Filter: por realmag777 – 1.2.5.6
    WooCommerce Recommendation Engine: por Element Stark – 3.2.6
    WooCommerce: por Automattic – 5.6.0
    WooSidebars: por WooCommerce – 1.4.5
    Wordfence Security: por Wordfence – 7.5.5
    Yoast SEO Premium: por Team Yoast – 14.2
    WP All Import Pro: por Soflyy – 4.6.1
    WP Mail SMTP: por WPForms – 2.3.1
    WP Rollback: por Impress.org – 1.7.1
    WP All Import - WooCommerce Add-On Pro: por Soflyy – 3.2.2
    Yoast SEO: WooCommerce: por Team Yoast – 13.5
    YITH Product Size Charts for WooCommerce Premium: por YITH – 1.1.23
    YITH WooCommerce Badge Management Premium: por YITH – 1.4.2
    YITH WooCommerce Brands Add-on Premium: por YITH – 1.3.8
    YITH WooCommerce Bulk Product Editing Premium: por YITH – 1.2.28
    WP All Import - Yoast WordPress SEO Add-On: por Soflyy – 1.1.8
    
    ### Inactive Plugins (8) ###
    
    Akismet Anti-Spam: por Automattic – 4.1.5
    Hello Dolly: por Matt Mullenweg – 1.7.2
    Nextend Social Login: por Nextendweb – 3.0.24
    Perfect Brands for WooCommerce: por QuadLayers – 1.9.4
    WooCommerce Additional Variation Images: por WooCommerce – 1.7.23
    YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 1.6.6
    YITH WooCommerce Recover Abandoned Cart Premium: por YITH – 2.0.1
    YITH WooCommerce Wishlist: por YITH – 3.0.10
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Página da Loja: #61 - /shop/
    Carrinho: #60 - /cart/
    Finalizar compras: #59 - /checkout/
    A minha conta: #58 - /my-account/
    Termos e condições: #373 - /termos-condicoes/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.3
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
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    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
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    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
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    flatsome/woocommerce/single-product/product-thumbnails.php
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    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 1.418
    Oldest: 2021-09-11 16:51:52 +0000
    Newest: 2021-09-11 16:44:15 +0000
    
    Pending: 642
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-09-14 13:07:39 +0000
    
    Failed: 17
    Oldest: –
    Newest: –
    
    Canceled: 2
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-14 17:57:53 +01:00
    
    Plugin Support Summer M.a11n

    (@shrutiwpcom)

    Hi @imran353,

    1) Could you clarify if you have followed the guidance provided here to troubleshoot the issue? https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#overview

    2) Could you share a link to the FAQs doc you are referring to so we understand what you have done so far?

    3) Lastly, I’d like to get a better idea of how the catalogs are set up in your Catalog Manager. Would you please log into the Catalog Manager and share a screenshot of the resulting screen? You can use something like Snipboard to share your screenshots.

    Thread Starter imran353

    (@imran353)

    Hello @shrutiwpcom

    Thank you for the quick reply.

    Indeed I have followed the linked you’ve shared on 1).

    Additionally, I have followed the following link/steps:
    https://wordpress.org/support/topic/commons-issues-and-fixes/
    – Uninstall Plugin and Install Again
    – Uninstall the Connection for the Plugin to Facebook and Install/ Configure again
    – Tried an older version ​of the plugin
    – Create a new catalogue, reconfigure the plugin and try a new sync
    – Tried to understand the plugin log, I have seen some 500 errors when I tried to update a Woocommerce Product**

    Kindly, find the pictures in the following links
    https://snipboard.io/rOGywf.jpg
    https://snipboard.io/VkHo31.jpg
    https://snipboard.io/bLxUvC.jpg
    https://snipboard.io/Vr1tbj.jpg
    https://snipboard.io/E2LOeH.jpg

    Unfortunately, nothing seems to work so far.

    Kindly let me know if you would like me to share the full log or other relevnt information.

    Thank you
    Imran

    **
    09-14-2021 @ 13:01:05 – Request
    Request
    uri: https://graph.facebook.com/v11.0/3737776642992875
    body: Array
    (
    [variants] => Array
    (
    [0] => Array
    (
    [product_field] => custom_data:cor
    [label] => COR
    [options] => Array
    (
    [0] => CITRUS
    )

    )

    [1] => Array
    (
    [product_field] => custom_data:tamanho
    [label] => TAMANHO
    [options] => Array
    (
    [0] => XS
    [1] => S
    [2] => M
    [3] => L
    )

    )

    )

    [default_product_id] => 4021758111254627
    )
    headers: Array
    (
    [Authorization] => ************************************************************************************************************************************************************************************************************************
    )
    timeout: 500
    method: POST

    Plugin Support Nagesh Pai – a11n

    (@nagpai)

    The error 500 seen indicates an issue with your hosting server for which you will need to check further with your hosting provider.

    I see the following settings rather very low
    Max Upload Size: 8 MB
    PHP Post Max Size: 8 MB

    I suggest bumping that up much higher to about 512MB and see if it helps.
    Please also increase PHP time limit from its value of 30 to about 1200, since 30 could cause timeouts.

    Other than this, please check if you see any fatal errors within
    **WP Admin → WooCommerce → Status → Logs**

    Or within the hosting logs of your site.

    Thread Starter imran353

    (@imran353)

    Hello @nagpai

    Thank you for the quick reply.

    I have changed the settings accordingly. Nevertheless, it is still not working.

    When I have tried to reset facebook metadata and manually update a product on Woocommerce this is the request that has been generated. ##

    Additionally, this is the product snapshot. It does not generate a FB id for variatons.
    https://snipboard.io/FJuhEt.jpg
    https://snipboard.io/Os039b.jpg (facebook id settings on Woocommerce product)

    Please find bellow the new system configurations. **

    Thank you for the continuous support
    Imran

    ##

    09-15-2021 @ 21:17:22 - Request
    Request
    method: GET
    uri: https://graph.facebook.com/v11.0/4595340213830026/products?fields=id%2Cretailer_id&limit=1000
    user-agent: Facebook-for-WooCommerce/2.6.4 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body:
    duration: 0.2722s
    
    09-15-2021 @ 21:17:22 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [etag] => "1050253aec7b29caff644806927dabfa81406eee"
        [content-type] => application/json
        [vary] => Origin
        [x-app-usage] => {"call_count":30,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => A8dkd3sbhcQgyABYahLRDxj
        [x-fb-trace-id] => Bd3S/B1CXKG
        [x-fb-rev] => 1004399714
        [x-fb-debug] => Q6dgL5jsWrv83JHrK7VUPAIYRbKckNjHf728rVxprFsm/6flHYeGO+4jQoM2uxlu1CDTcvz9iQsEwRjv+RCKxg==
        [date] => Wed, 15 Sep 2021 20:17:22 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 11
    )
    body: {"data":[]}
    
    09-15-2021 @ 21:17:34 - Deleted FB Metadata for product 38407
    09-15-2021 @ 21:17:45 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/685947988807479/events
    user-agent: Facebook-for-WooCommerce/2.6.4 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631737064,"event_id":"1fe99c53-c295-403b-8e40-b1dac1d96212","event_source_url":"https:\/\/zukyjeans.com\/produto\/levis\/levis-t-shirt-17783-0139-navy-navy\/","custom_data":{"content_name":"T Shirt Levis","content_ids":"[\"LV17783-0139|NAVY_1184\"]","content_type":"product_group","contents":"[{\"id\":\"LV17783-0139|NAVY_1184\",\"quantity\":1}]","content_category":"ROUPA","value":"25","currency":"EUR"},"user_data":{"client_ip_address":"66.249.66.18","client_user_agent":"Mozilla\/5.0 (compatible; Googlebot\/2.1; +http:\/\/www.google.com\/bot.html)","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.6.0-2.6.4"}
    duration: 0.32181s
    
    09-15-2021 @ 21:17:45 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":30,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => Adb0TiyxQjhlkSx-QQvaWLU
        [x-fb-trace-id] => BL0ZSVkdQ+u
        [x-fb-rev] => 1004399714
        [x-fb-debug] => IwG89zMXgl95k/MwfE6CwKd7AIwL9EGsM46fJdYnkTlvZPHovcS9YVmvC7pRMblGuMRViYiy+htGLGEO/KwR/Q==
        [date] => Wed, 15 Sep 2021 20:17:44 GMT
        [priority] => u=3,i
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"Adb0TiyxQjhlkSx-QQvaWLU"}
    
    09-15-2021 @ 21:17:53 - Request
    Request
    uri: https://graph.facebook.com/v11.0/catalog:441733450492590:R1VXMFlJMEYgSjEzMDB8Q0lUUlVTfFhTfDk4MDAwMDEyNDY3MDFfMzg0MDg=/?fields=id,product_group{id}
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
    )
    timeout: 500
    
    09-15-2021 @ 21:17:53 - Response
    Response
    code: 400
    message: Bad Request
    headers: Array
    (
        [vary] => Origin
        [x-app-usage] => {"call_count":30,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [content-type] => application/json; charset=UTF-8
        [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#100) Could not find Product Item for catalog id 441733450492590, retailer id GUW0YI0F J1300|CITRUS|XS|9800001246701_38408"
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => no-store
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => AH3surpmG75UfqZx4HRCPvd
        [x-fb-trace-id] => FNa8ZI91maE
        [x-fb-rev] => 1004399714
        [x-fb-debug] => JnLd0C9BynhNNs03QyUvqE7060eVm/AWSGlZVMVvvfXPopTI2ku6vviWKyb/j38+hSAWakMLoxIdbqucw6DU9A==
        [date] => Wed, 15 Sep 2021 20:17:53 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 221
    )
    body: {"error":{"message":"(#100) Could not find Product Item for catalog id 441733450492590, retailer id GUW0YI0F J1300|CITRUS|XS|9800001246701_38408","type":"OAuthException","code":100,"fbtrace_id":"AH3surpmG75UfqZx4HRCPvd"}}
    
    09-15-2021 @ 21:17:53 - Request
    Request
    uri: https://graph.facebook.com/v11.0/441733450492590/product_groups
    body: Array
    (
        [retailer_id] => GUW0YI0F J1300|CITRUS_38407
        [variants] => Array
            (
                [0] => Array
                    (
                        [product_field] => custom_data:cor
                        [label] => COR
                        [options] => Array
                            (
                                [0] => CITRUS
                            )
    
                    )
    
                [1] => Array
                    (
                        [product_field] => custom_data:tamanho
                        [label] => TAMANHO
                        [options] => Array
                            (
                                [0] => XS
                                [1] => S
                                [2] => M
                                [3] => L
                            )
    
                    )
    
            )
    
    )
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
    )
    timeout: 500
    method: POST

    **

    `
    ### WordPress Environment ###

    WordPress address (URL): https://zukyjeans.com
    Site address (URL): https://zukyjeans.com
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pt_PT
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.3.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.53.1

    SUHOSIN Installed: –
    MySQL Version: 5.5.68-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.6.0
    WC Database Prefix: B7IUk_
    Tamanho total da base de dados: 610.83MB
    Tamanho dos dados da base de dados: 477.90MB
    Tamanho do índice da base de dados: 132.93MB
    B7IUk_woocommerce_sessions: Dados: 274.81MB + Índice: 12.58MB + Engine InnoDB
    B7IUk_woocommerce_api_keys: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_woocommerce_order_items: Dados: 0.44MB + Índice: 0.22MB + Engine InnoDB
    B7IUk_woocommerce_order_itemmeta: Dados: 3.52MB + Índice: 5.03MB + Engine InnoDB
    B7IUk_woocommerce_tax_rates: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_woocommerce_tax_rate_locations: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_shipping_zones: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_payment_tokens: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_log: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_actionscheduler_actions: Dados: 1.52MB + Índice: 0.69MB + Engine InnoDB
    B7IUk_actionscheduler_claims: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_actionscheduler_groups: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_actionscheduler_logs: Dados: 0.42MB + Índice: 0.34MB + Engine InnoDB
    B7IUk_commentmeta: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_comments: Dados: 2.52MB + Índice: 1.20MB + Engine InnoDB
    B7IUk_iconic_woo_linked_variations: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_links: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_litespeed_crawler: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_litespeed_crawler_blacklist: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_litespeed_img_optm: Dados: 15.55MB + Índice: 21.08MB + Engine InnoDB
    B7IUk_litespeed_img_optming: Dados: 0.02MB + Índice: 0.05MB + Engine InnoDB
    B7IUk_litespeed_url: Dados: 0.30MB + Índice: 0.36MB + Engine InnoDB
    B7IUk_litespeed_url_file: Dados: 0.23MB + Índice: 0.42MB + Engine InnoDB
    B7IUk_options: Dados: 19.48MB + Índice: 1.77MB + Engine InnoDB
    B7IUk_pmxi_files: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_pmxi_history: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_pmxi_images: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_pmxi_imports: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_pmxi_posts: Dados: 2.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_pmxi_templates: Dados: 0.17MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_postmeta: Dados: 91.64MB + Índice: 62.19MB + Engine InnoDB
    B7IUk_posts: Dados: 13.52MB + Índice: 9.06MB + Engine InnoDB
    B7IUk_termmeta: Dados: 0.08MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_terms: Dados: 0.14MB + Índice: 0.16MB + Engine InnoDB
    B7IUk_term_relationships: Dados: 4.52MB + Índice: 3.52MB + Engine InnoDB
    B7IUk_term_taxonomy: Dados: 0.16MB + Índice: 0.14MB + Engine InnoDB
    B7IUk_usermeta: Dados: 0.45MB + Índice: 0.44MB + Engine InnoDB
    B7IUk_users: Dados: 0.06MB + Índice: 0.05MB + Engine InnoDB
    B7IUk_wc_admin_notes: Dados: 0.05MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wc_admin_note_actions: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wc_category_lookup: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wc_customer_lookup: Dados: 0.13MB + Índice: 0.09MB + Engine InnoDB
    B7IUk_wc_download_log: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_wc_order_coupon_lookup: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_wc_order_product_lookup: Dados: 0.20MB + Índice: 0.28MB + Engine InnoDB
    B7IUk_wc_order_stats: Dados: 0.16MB + Índice: 0.19MB + Engine InnoDB
    B7IUk_wc_order_tax_lookup: Dados: 0.11MB + Índice: 0.11MB + Engine InnoDB
    B7IUk_wc_product_meta_lookup: Dados: 2.52MB + Índice: 3.33MB + Engine InnoDB
    B7IUk_wc_reserved_stock: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wc_tax_rate_classes: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wc_webhooks: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wfblockediplog: Dados: 0.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfblocks7: Dados: 1.52MB + Índice: 0.81MB + Engine InnoDB
    B7IUk_wfconfig: Dados: 0.47MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfcrawlers: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wffilechanges: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wffilemods: Dados: 2.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfhits: Dados: 1.52MB + Índice: 0.38MB + Engine InnoDB
    B7IUk_wfhoover: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wfissues: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_wfknownfilelist: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wflivetraffichuman: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wflocs: Dados: 0.06MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wflogins: Dados: 1.52MB + Índice: 0.23MB + Engine InnoDB
    B7IUk_wfls_2fa_secrets: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wfls_settings: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfnotifications: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfpendingissues: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_wfreversecache: Dados: 0.05MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfsnipcache: Dados: 0.20MB + Índice: 0.28MB + Engine InnoDB
    B7IUk_wfstatus: Dados: 0.13MB + Índice: 0.09MB + Engine InnoDB
    B7IUk_wftrafficrates: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_recommendations: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_session_activity: Dados: 5.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woof_query_cache: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wpmailsmtp_tasks_meta: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_yith_wcwl: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_yith_wcwl_lists: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_yoast_indexable: Dados: 18.55MB + Índice: 5.55MB + Engine InnoDB
    B7IUk_yoast_indexable_hierarchy: Dados: 1.52MB + Índice: 1.34MB + Engine InnoDB
    B7IUk_yoast_migrations: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_yoast_primary_term: Dados: 0.06MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_yoast_seo_links: Dados: 0.06MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_yoast_seo_meta: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 9078
    blocks: 16
    cpt_iconic_wlv: 19
    custom_css: 1
    nav_menu_item: 101
    page: 27
    post: 1
    product: 2642
    product_variation: 14218
    revision: 1
    shop_coupon: 14
    shop_order: 1536
    shop_order_refund: 10
    wpcf7_contact_form: 7
    yith-wcbm-badge: 3
    yith-wcpsc-wc-chart: 1
    ywdpd_discount: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (23) ###

    Classic Editor: por WordPress Contributors – 1.5
    Contact Form 7: por Takayuki Miyoshi – 5.1.9
    Facebook for WooCommerce: por Facebook – 2.6.4
    WooCommerce Linked Variations by Iconic: por Iconic – 1.0.9
    LiteSpeed Cache: por LiteSpeed Technologies – 4.4
    Google Fonts Typography: por Fonts Plugin – 2.0.4
    Plataforma do Stripe para o WooCommerce: por WooCommerce – 5.4.1
    WOOF – WooCommerce Products Filter: por realmag777 – 1.2.5.6
    WooCommerce Recommendation Engine: por Element Stark – 3.2.6
    WooCommerce: por Automattic – 5.6.0
    WooSidebars: por WooCommerce – 1.4.5
    Wordfence Security: por Wordfence – 7.5.5
    Yoast SEO Premium: por Team Yoast – 14.2
    WP All Import Pro: por Soflyy – 4.6.1
    WP Mail SMTP: por WPForms – 2.3.1
    WP Rollback: por Impress.org – 1.7.1
    WP All Import – WooCommerce Add-On Pro: por Soflyy – 3.2.2
    Yoast SEO: WooCommerce: por Team Yoast – 13.5
    YITH Product Size Charts for WooCommerce Premium: por YITH – 1.1.23
    YITH WooCommerce Badge Management Premium: por YITH – 1.4.2
    YITH WooCommerce Brands Add-on Premium: por YITH – 1.3.8
    YITH WooCommerce Bulk Product Editing Premium: por YITH – 1.2.28
    WP All Import – Yoast WordPress SEO Add-On: por Soflyy – 1.1.8

    ### Inactive Plugins (8) ###

    Akismet Anti-Spam: por Automattic – 4.1.5
    Hello Dolly: por Matt Mullenweg – 1.7.2
    Nextend Social Login: por Nextendweb – 3.0.24
    Perfect Brands for WooCommerce: por QuadLayers – 1.9.4
    WooCommerce Additional Variation Images: por WooCommerce – 1.7.23
    YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 1.6.6
    YITH WooCommerce Recover Abandoned Cart Premium: por YITH – 2.0.1
    YITH WooCommerce Wishlist: por YITH – 3.0.10

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Página da Loja: #61 – /shop/
    Carrinho: #60 – /cart/
    Finalizar compras: #59 – /checkout/
    A minha conta: #58 – /my-account/
    Termos e condições: #373 – /termos-condicoes/

    ### Theme ###

    Name: Flatsome Child
    Version: 3.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.3
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php

    ### Action Scheduler ###

    Complete: 1.418
    Oldest: 2021-09-11 16:51:52 +0000
    Newest: 2021-09-11 16:44:15 +0000

    Pending: 644
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-09-14 13:07:39 +0000

    Failed: 17
    Oldest: –
    Newest: –

    Canceled: 2
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000

    ### Status report information ###

    Generated at: 2021-09-15 22:32:04 +01:00

    • This reply was modified 1 month ago by imran353.
    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    Thank you for increasing those PHP settings and providing the updated Status Report.

    When updating products, are you still seeing those 500 errors you mentioned previously?

    As a next step, I’d recommend:

    – Use the snippet here to delete all Facebook products: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/
    – Install the plugin here, then go to WooCommerce > Status > Tools, and run the tool to “Reset Facebook for WooCommerce settings”: https://d.pr/f/rTEhWp
    – Finally, try a fresh connection and sync of all the products to see if it goes through.

    If you are still having issues, it’s possible a conflict is causing those 500 errors that you previously mentioned — please try going through the steps mentioned above, with only WooCommerce, Facebook, and the default Storefront theme active and see if the sync runs as expected.

    Thread Starter imran353

    (@imran353)

    Hello @kellymetal

    Thank you for your quick and very detailed answer.

    Unfortunately, after trying the mentioned approach neither it worked using the Flatsome theme and going through the metioned steps nor with the default Storefront theme.

    Kindly find below the updated system report.*

    As per the facebook for woocommerce logs I have shared them here:
    https://file.io/ofWOgqZwDbOJ

    As per the products, variable products still do not get an ID, please find it here:
    https://snipboard.io/cMaqOp.jpg

    Would you kindly help me on this?

    Thank you for your support
    Imran

    *
    `
    ### WordPress Environment ###

    WordPress address (URL): https://zukyjeans.com
    Site address (URL): https://zukyjeans.com
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: pt_PT
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.3.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.53.1

    SUHOSIN Installed: –
    MySQL Version: 5.5.68-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.6.0
    WC Database Prefix: B7IUk_
    Tamanho total da base de dados: 642.88MB
    Tamanho dos dados da base de dados: 502.76MB
    Tamanho do índice da base de dados: 140.12MB
    B7IUk_woocommerce_sessions: Dados: 289.83MB + Índice: 13.58MB + Engine InnoDB
    B7IUk_woocommerce_api_keys: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_woocommerce_order_items: Dados: 0.44MB + Índice: 0.22MB + Engine InnoDB
    B7IUk_woocommerce_order_itemmeta: Dados: 3.52MB + Índice: 5.03MB + Engine InnoDB
    B7IUk_woocommerce_tax_rates: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_woocommerce_tax_rate_locations: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_shipping_zones: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_payment_tokens: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_woocommerce_log: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_actionscheduler_actions: Dados: 1.52MB + Índice: 0.81MB + Engine InnoDB
    B7IUk_actionscheduler_claims: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_actionscheduler_groups: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_actionscheduler_logs: Dados: 0.42MB + Índice: 0.34MB + Engine InnoDB
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    B7IUk_comments: Dados: 2.52MB + Índice: 1.20MB + Engine InnoDB
    B7IUk_iconic_woo_linked_variations: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_links: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_litespeed_crawler: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_litespeed_crawler_blacklist: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
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    B7IUk_pmxi_templates: Dados: 0.17MB + Índice: 0.00MB + Engine InnoDB
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    B7IUk_terms: Dados: 0.14MB + Índice: 0.16MB + Engine InnoDB
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    B7IUk_usermeta: Dados: 0.45MB + Índice: 0.44MB + Engine InnoDB
    B7IUk_users: Dados: 0.06MB + Índice: 0.05MB + Engine InnoDB
    B7IUk_wc_admin_notes: Dados: 0.05MB + Índice: 0.00MB + Engine InnoDB
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    B7IUk_wc_download_log: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_wc_order_coupon_lookup: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_wc_order_product_lookup: Dados: 0.20MB + Índice: 0.28MB + Engine InnoDB
    B7IUk_wc_order_stats: Dados: 0.16MB + Índice: 0.19MB + Engine InnoDB
    B7IUk_wc_order_tax_lookup: Dados: 0.11MB + Índice: 0.11MB + Engine InnoDB
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    B7IUk_wfblockediplog: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfblocks7: Dados: 1.52MB + Índice: 0.92MB + Engine InnoDB
    B7IUk_wfconfig: Dados: 0.47MB + Índice: 0.00MB + Engine InnoDB
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    B7IUk_wffilechanges: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wffilemods: Dados: 2.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfhits: Dados: 2.52MB + Índice: 0.53MB + Engine InnoDB
    B7IUk_wfhoover: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wfissues: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_wfknownfilelist: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wflivetraffichuman: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wflocs: Dados: 0.06MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wflogins: Dados: 1.52MB + Índice: 0.23MB + Engine InnoDB
    B7IUk_wfls_2fa_secrets: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wfls_settings: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfnotifications: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfpendingissues: Dados: 0.02MB + Índice: 0.06MB + Engine InnoDB
    B7IUk_wfreversecache: Dados: 0.05MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_wfsnipcache: Dados: 0.27MB + Índice: 0.34MB + Engine InnoDB
    B7IUk_wfstatus: Dados: 0.13MB + Índice: 0.09MB + Engine InnoDB
    B7IUk_wftrafficrates: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_recommendations: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woocommerce_session_activity: Dados: 6.52MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_woof_query_cache: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_wpmailsmtp_tasks_meta: Dados: 0.02MB + Índice: 0.00MB + Engine InnoDB
    B7IUk_yith_wcwl: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_yith_wcwl_lists: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_yoast_indexable: Dados: 19.55MB + Índice: 10.58MB + Engine InnoDB
    B7IUk_yoast_indexable_hierarchy: Dados: 1.45MB + Índice: 1.14MB + Engine InnoDB
    B7IUk_yoast_migrations: Dados: 0.02MB + Índice: 0.02MB + Engine InnoDB
    B7IUk_yoast_primary_term: Dados: 0.06MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_yoast_prominent_words: Dados: 0.02MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_yoast_seo_links: Dados: 0.06MB + Índice: 0.03MB + Engine InnoDB
    B7IUk_yoast_seo_meta: Dados: 1.52MB + Índice: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 9080
    blocks: 16
    cpt_iconic_wlv: 19
    custom_css: 1
    nav_menu_item: 101
    page: 27
    post: 1
    product: 2642
    product_variation: 14218
    revision: 3
    shop_coupon: 14
    shop_order: 1537
    shop_order_refund: 10
    wpcf7_contact_form: 7
    yith-wcbm-badge: 3
    yith-wcpsc-wc-chart: 1
    ywdpd_discount: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (2) ###

    Facebook for WooCommerce: por Facebook – 2.6.5
    WooCommerce: por Automattic – 5.6.0

    ### Inactive Plugins (32) ###

    Akismet Anti-Spam: por Automattic – 4.1.5
    Classic Editor: por WordPress Contributors – 1.5
    Code Snippets: por Code Snippets Pro – 2.14.2
    Contact Form 7: por Takayuki Miyoshi – 5.1.9
    Facebook for WooCommerce – settings tools: por SkyVerge – 1.0.0
    Google Fonts Typography: por Fonts Plugin – 2.0.4
    Hello Dolly: por Matt Mullenweg – 1.7.2
    LiteSpeed Cache: por LiteSpeed Technologies – 4.4
    Nextend Social Login: por Nextendweb – 3.0.24
    Perfect Brands for WooCommerce: por QuadLayers – 1.9.4
    WooCommerce Additional Variation Images: por WooCommerce – 1.7.23
    WooCommerce Linked Variations by Iconic: por Iconic <info@iconicwp.com> – 1.0.9
    WooCommerce Recommendation Engine: por Element Stark – 3.2.6
    WooCommerce Stripe Gateway: por WooCommerce – 5.4.1
    WOOF – WooCommerce Products Filter: por realmag777 – 1.2.5.6
    WooSidebars: por WooCommerce – 1.4.5
    Wordfence Security: por Wordfence – 7.5.5
    WP All Import – WooCommerce Add-On Pro: por Soflyy – 3.2.2
    WP All Import – Yoast WordPress SEO Add-On: por Soflyy – 1.1.8
    WP All Import Pro: por Soflyy – 4.6.1
    WP Mail SMTP: por WPForms – 2.3.1
    WP Rollback: por Impress.org – 1.7.1
    YITH Product Size Charts for WooCommerce Premium: por YITH – 1.1.23
    YITH WooCommerce Badge Management Premium: por YITH – 1.4.2
    YITH WooCommerce Brands Add-on Premium: por YITH – 1.3.8
    YITH WooCommerce Bulk Product Editing Premium: por YITH – 1.2.28
    YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 1.6.6
    YITH WooCommerce Recover Abandoned Cart Premium: por YITH – 2.0.1
    YITH WooCommerce Wishlist: por YITH – 3.0.10
    Yoast SEO: por Team Yoast – 17.1
    Yoast SEO: WooCommerce: por Team Yoast – 14.4
    Yoast SEO Premium: por Team Yoast – 17.1.2

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Página da Loja: #61 – /shop/
    Carrinho: #60 – /cart/
    Finalizar compras: #59 – /checkout/
    A minha conta: #58 – /my-account/
    Termos e condições: #373 – /termos-condicoes/

    ### Theme ###

    Name: Storefront
    Version: 3.8.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema principal que não construiu pessoalmente
    recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Concluída: 1.418
    Oldest: 2021-09-11 16:51:52 +0000
    Newest: 2021-09-11 16:44:15 +0000

    Pendente: 673
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-09-20 18:32:06 +0000

    Em progresso: 1
    Oldest: –
    Newest: –

    Falhada: 17
    Oldest: –
    Newest: –

    Cancelada: 3
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000

    ### Status report information ###

    Generated at: 2021-09-20 19:32:28 +01:00

    Plugin Support Nagesh Pai – a11n

    (@nagpai)

    Hi @imran353 – I am sorry the link to the logs got invalidated. Can you share it using a service like pastebin? If you would like to share it confidentially, feel free to create a ticket for us from
    WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter imran353

    (@imran353)

    Hello @nagpai

    Thank you for the quick answer.

    Unfortunately, I was not able to share using pastebin due to maximum paste size.

    Please find below the new link for the log:
    https://we.tl/t-LsWILK6o8X

    Thank you for your support.

    Best regards
    Imran

    Plugin Support Ahmed M. a11n

    (@nagdy)

    Hi @imran353,

    Thanks for providing the log! It was really helpful.

    From the log, your catalog ID is 441733450492590 and from the screenshots, you shared with us is 3013081715628563.

    In this case, I’d like you to do the following:

    1- Delete your current Catalog. Check this guide from Facebook.
    2- Reconnect the catalog as explained here.

    Looking forward to hearing back from you.

    Thread Starter imran353

    (@imran353)

    Hello @nagdy

    Thank you for the quick reply.

    I have followed the mentioned steps in detail, but unfortunately it still does not work. Kindly find below the evidence of the new catalogue* and the latest request on the log concerning and update to a product#.

    *
    https://snipboard.io/iN4PuJ.jpg

    After analysis, I believe the catalogue id now matches the one in the log.

    Thank you for your help
    Imran

    #

    9-21-2021 @ 15:11:58 - Request
    Request
    uri: https://graph.facebook.com/v11.0/387643179639455/product_groups
    body: Array
    (
        [retailer_id] => LV85327-000X|BLACK_38378
        [variants] => Array
            (
                [0] => Array
                    (
                        [product_field] => custom_data:cor
                        [label] => COR
                        [options] => Array
                            (
                                [0] => PRETO
                            )
    
                    )
    
                [1] => Array
                    (
                        [product_field] => custom_data:tamanho
                        [label] => TAMANHO
                        [options] => Array
                            (
                                [0] => XS
                                [1] => S
                            )
    
                    )
    
            )
    
    )
    headers: Array
    (
        [Authorization] => *****************************************************************************************************************************************************************************************************************************
    )
    timeout: 500
    method: POST
    • This reply was modified 3 weeks, 4 days ago by imran353.
    Plugin Support Thu P. a11n

    (@thup90)

    Hi @imran353,

    I’d like to take a look at your site’s setup, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter imran353

    (@imran353)

    Hello @thup90

    Thank you for the quick reply.

    I have created the support ticket.

    Best Regards
    Imran

    Plugin Support darcie – a11n

    (@darciemg)

    Thanks for sending in a ticket so we can investigate further! As we’ll get back to you by email, I’ll mark this ticket as resolved for now.

    tasosg

    (@tasosg)

    Hello, it seems like a have the same issue with @imran353. I also use the flatsome theme, so if there is a solution please post it here.

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