Productos with stock 0 showing in woocomerce

  • Resolved rtufino

    (@rtufino)


    6 years, 8 months ago

    Hi,

    First, Thanks for the excellent work with this plugin. I have a problem. When I update a product with 0 stock in the central stock, this product changes its state to “reserved” in Woocommerce products page, and it continues showing in e-commerce page despite being out of stock.

    Nowadays, I am putting to 0 in woocommerce products page to change the product status and avoid it continues showing in e-commerce page.

    I need that the product set “out of stock” state in Woocommerce when I put zero in Stock central. Is there any way to solve this?

    My system’s details are:
    – WP version: 4.9.4
    – WC version: 3.3.4
    – Atum version: 1.4.1
    – PHP version: 7.0.28-0ubuntu0.16.04.1
    – HTTP server version: nginx/1.10.3
    – MySQL version: 5.7.21

    • This topic was modified 6 years, 8 months ago by rtufino.
    • This topic was modified 6 years, 8 months ago by rtufino.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    6 years, 8 months ago

    Hi rtufino,

    Thank you very much for your post.

    This seems a WC setting issue. Let’s check couple of things first.

    1. Is your WC option to ‘show out of stock products in catalogue’ on or off?
    2. Can you take a screenshot of the inventory tab of the product date section just after you change stock to 0 in Stock Central, please?

    Hope to hear from you soon.

    Pavel

    Thread Starter rtufino

    (@rtufino)

    6 years, 8 months ago

    Hi,

    Thanks for your quick response. I answer your questions:

    1. WC option ‘show out of stock products in catalogue’ is off (This no show out of stock products)
    2. I attached several captures:

    Stock central

    WC Products

    Product details

    Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    6 years, 8 months ago

    Hi there,

    I think I got you now.

    It does not show reserved, but on back order. Back order in your language means reservado, correct?

    It would be really weird for ATUM to change the status as Our plugin has no code to do such thing.

    What happens to the product if you disable ATUM?

    Pavel

    Thread Starter rtufino

    (@rtufino)

    6 years, 8 months ago

    Hi Pavel,

    No, isn’t correct. The word “reservado” in Spanish is not back order. The word “reservado” is when something is kept specially for a particular purpose.

    I disabled the ATUM for the product (look at here), and It automatically change its state to “out of stock” (“agotado” in Spanish) like this (The product is Raspberry Pi 3 Model B – kit básico). By other hand, the product doesn’t show in the e-commerce.

    Then, I suppose that ATUM is affect somo state of products in WC.

    Thanks for your support and your time.

    Rodrigo.

    Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    6 years, 8 months ago

    Hi rtufino,

    Thank you, great help. We will try to help and reproduce the issue.

    Please, open a support ticket (ATUM, Stock Central, Help).

    Thank you,

    Pavel

    Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    6 years, 8 months ago

    Hi there,

    Can you try to disable the option to override out of stock items in ATUM Settings, please?

    See, if that is fixing the issue with your product status?

    Pavel

    Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    6 years, 8 months ago

    Hi rtufino,

    I guess it did help, right?

    If it did, let me know to confirm. We can then look into it to make sure other users will not get confused.

    Pavel

    Thread Starter rtufino

    (@rtufino)

    6 years, 8 months ago

    Hi Pavel,

    Sorry by write late. I confirm to you that when disabled the option override out of stock setting, the problem solved.

    Thanks a lot for you time and recommendations.

    Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    6 years, 8 months ago

    Hi there,

    Magic, thank you very much for letting me know.

    Best Regards,

    Pavel

Viewing 9 replies - 1 through 9 (of 9 total)
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