Support » Plugin: WooCommerce » Product Variation on Email Order and Cart

  • Resolved xappa

    (@xappa)


    Hi,

    Can someone provide some guides on how to add the product variation on the new order email as well as on the cart (order).

    We have customers selecting item with color but when the order is submitted, the color variation that they selected is not showing on the new order mail and also woo ordered items.

    Please advise,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve just tested that on my local testing website but wasn’t able to replicate the same thing – the variations do show up on my side.

    Are you using any template overrides for the cart and emails in your theme / child theme? Can you share a copy of your status report as found under **WooCommerce > Status**?

    Thread Starter xappa

    (@xappa)

    I am using Kadence Email Customizer for this site.

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    I am using Kadence Email Customizer for this site.

    Thank you for clarifying that. The Email Customizer plugin could certainly be causing the issue with the missing variation in the email — if you temporarily disable the plugin, do you see the selected variation displayed as expected?

    If you are still having issues, please share a copy of your site’s System Status as mentioned previously. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

    Plugin Support Hannah S. a11n

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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