Support » Plugin: WooCommerce » Product Variation Attributes lost

  • Resolved sophierose

    (@sophierose)


    Hello,

    All of my product attributes and product variations have been lost.

    I can’t pinpoint when this happened as my client updates the site now and again and has only just noticed the error. The product link attached did have seven variations and now as shown has none, this has happened to our entire catalog of products.

    See screenshot showing all attributes lost: https://www.awesomescreenshot.com/image/3885080/84f1aef6d98f583983461190ef4f1f51

    It used to look something like this which is a sister site with very similar products (which has not lost it’s attributes or variations): https://www.awesomescreenshot.com/image/3885082/7b2786a15d5760ba33952105e1fcf4e6

    I don’t know what could solve this? I’ve left everything as it was when I was given it as I didn’t want to change/update anything that could of given me a clue to how the issue happened.

    If you need any more information please ask.

    WordPress: 5.1
    Woocomerce: 3.5.5

    
    ### WordPress Environment ###
    
    Home URL: https://gingerjarfurniture.com
    Site URL: https://gingerjarfurniture.com
    WC Version: 3.5.5
    Log Directory Writable: ✔
    WP Version: 5.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_CA
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.59.0
    OpenSSL/1.0.2q
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.5
    WC Database Prefix: yrou_
    MaxMind GeoIP Database: ✔
    Total Database Size: 36.40MB
    Database Data Size: 31.68MB
    Database Index Size: 4.72MB
    yrou_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    yrou_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    yrou_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    yrou_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    yrou_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    yrou_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    yrou_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    yrou_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    yrou_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    yrou_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    yrou_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    yrou_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    yrou_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    yrou_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    yrou_akeeba_common: Data: 0.02MB + Index: 0.00MB
    yrou_ak_params: Data: 0.02MB + Index: 0.00MB
    yrou_ak_profiles: Data: 0.02MB + Index: 0.00MB
    yrou_ak_stats: Data: 0.02MB + Index: 0.03MB
    yrou_ak_storage: Data: 0.02MB + Index: 0.00MB
    yrou_ak_users: Data: 0.02MB + Index: 0.00MB
    yrou_blc_filters: Data: 0.02MB + Index: 0.00MB
    yrou_blc_instances: Data: 0.02MB + Index: 0.05MB
    yrou_blc_links: Data: 0.06MB + Index: 0.06MB
    yrou_blc_synch: Data: 0.02MB + Index: 0.02MB
    yrou_commentmeta: Data: 0.00MB + Index: 0.00MB
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    yrou_crp_portfolios: Data: 0.02MB + Index: 0.00MB
    yrou_crp_projects: Data: 0.02MB + Index: 0.00MB
    yrou_defender_lockout: Data: 0.02MB + Index: 0.00MB
    yrou_defender_lockout_log: Data: 0.02MB + Index: 0.00MB
    yrou_dynamic_widgets: Data: 0.02MB + Index: 0.02MB
    yrou_facetwp_index: Data: 0.06MB + Index: 0.08MB
    yrou_huge_itportfolio_images: Data: 0.05MB + Index: 0.00MB
    yrou_huge_itportfolio_portfolios: Data: 0.02MB + Index: 0.00MB
    yrou_links: Data: 0.00MB + Index: 0.00MB
    yrou_options: Data: 2.94MB + Index: 0.20MB
    yrou_postmeta: Data: 18.97MB + Index: 2.72MB
    yrou_posts: Data: 5.69MB + Index: 0.63MB
    yrou_revslider_css: Data: 0.13MB + Index: 0.00MB
    yrou_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
    yrou_revslider_navigations: Data: 0.02MB + Index: 0.00MB
    yrou_revslider_sliders: Data: 0.03MB + Index: 0.00MB
    yrou_revslider_slides: Data: 1.09MB + Index: 0.00MB
    yrou_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
    yrou_smush_dir_images: Data: 0.02MB + Index: 0.03MB
    yrou_termmeta: Data: 0.05MB + Index: 0.03MB
    yrou_terms: Data: 0.01MB + Index: 0.04MB
    yrou_term_relationships: Data: 0.06MB + Index: 0.15MB
    yrou_term_taxonomy: Data: 0.02MB + Index: 0.02MB
    yrou_usermeta: Data: 0.04MB + Index: 0.02MB
    yrou_users: Data: 0.00MB + Index: 0.01MB
    yrou_wc_download_log: Data: 0.02MB + Index: 0.03MB
    yrou_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    yrou_widgetkit: Data: 0.02MB + Index: 0.00MB
    yrou_woof_query_cache: Data: 0.02MB + Index: 0.02MB
    yrou_wppa_albums: Data: 0.02MB + Index: 0.00MB
    yrou_wppa_comments: Data: 0.02MB + Index: 0.02MB
    yrou_wppa_exif: Data: 0.02MB + Index: 0.02MB
    yrou_wppa_index: Data: 0.02MB + Index: 0.02MB
    yrou_wppa_iptc: Data: 0.02MB + Index: 0.02MB
    yrou_wppa_photos: Data: 0.02MB + Index: 0.03MB
    yrou_wppa_rating: Data: 0.02MB + Index: 0.02MB
    yrou_wppa_session: Data: 0.02MB + Index: 0.02MB
    yrou_yoast_seo_links: Data: 0.08MB + Index: 0.02MB
    yrou_yoast_seo_meta: Data: 1.50MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    aigpl_gallery: 20
    amn_exact-metrics: 1
    attachment: 2651
    custom_css: 1
    customize_changeset: 4
    kwlogos: 6
    logoshowcase: 56
    mc4wp-form: 1
    mt_pp: 5
    nav_menu_item: 95
    oembed_cache: 4
    page: 53
    pdf_lv: 1
    phort_post: 1
    portfolio: 1
    post: 42
    product: 648
    product_variation: 301
    revision: 1255
    wdf_scan: 1
    wdf_scan_item: 8
    wpcf7_contact_form: 5
    wpmm_theme: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (39) ###
    
    Redux Framework: by Team Redux – 3.6.15
    Album and Image Gallery Plus Lightbox Pro: by WP Online Support – 1.2.7
    Broken Link Checker: by Janis Elsts
    Vladimir Prelovac – 1.11.5
    
    Classic Editor: by WordPress Contributors – 1.4
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce
    Dynamic Widgets: by Qurl – 1.5.14
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.7
    JS & CSS Script Optimizer: by Yevhen Kotelnytskyi – 0.3.3
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.5
    Kirki Toolkit: by Ari Stathopoulos (@aristath) – 3.0.36
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    Loco Translate: by Tim Whitlock – 2.2.0
    MailChimp for WordPress: by ibericode – 4.3.3
    Meta Box: by MetaBox.io – 4.16.3
    User Profile Picture: by Ronald Huereca – 2.1.3
    Nav Menu Roles: by Kathy Darling – 1.9.3
    Perfect WooCommerce Brands: by Alberto de Vera Sevilla – 1.7.1 – Not tested with the active version of WooCommerce
    Product CSV Import Export (BASIC): by WebToffee – 1.5.4 – Not tested with the active version of WooCommerce
    Redux Framework: by Team Redux – 3.6.15
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.0
    Slider Revolution: by ThemePunch – 5.4.8
    SG Optimizer: by SiteGround – 5.1.0
    Simple CSS: by Tom Usborne – 1.1
    Sober Addons: by UIX Themes – 1.3.14
    Soo Demo Importer: by SooThemes – 1.0
    Soo Product Filter: by SooThemes – 1.0.7 – Not tested with the active version of WooCommerce
    UpdraftPlus - Backup/Restore: by UpdraftPlus.com
    DavidAnderson – 1.16.6
    
    User Role Editor: by Vladimir Garagulya – 4.49
    WooCommerce Variation Swatches: by ThemeAlien – 1.0.4 – Not tested with the active version of WooCommerce
    Widgetkit: by YOOtheme – 2.9.20
    WooCommerce Product Categories Selection: by PluginForage.com – 2.0 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.5.5
    Yoast SEO: by Team Yoast – 9.6
    WP Instagram Widget: by Scott Evans – 2.0.3
    WP Logo Showcase Responsive Slider: by WP OnlineSupport – 2.2.2
    WP Smush Pro: by WPMU DEV – 2.7.8
    WPMU DEV Dashboard: by WPMU DEV – 4.5.2
    YITH WooCommerce Catalog Mode: by YITH – 1.6.5 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #9 - /products/
    Cart: ❌ Page visibility should be public
    Checkout: ❌ Page visibility should be public
    My account: #12 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Ginger Jar Custom Child
    Version: 1.0.0
    Author URL: http://thebearbranding.com/
    Child Theme: ✔
    Parent Theme Name: Ginger Jar Custom
    Parent Theme Version: 2.0.14
    Parent Theme Author URL: https://thebearbranding.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sober-child/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0
    sober/woocommerce/cart/cart-shipping.php
    sober/woocommerce/cart/cart.php
    sober/woocommerce/cart/mini-cart.php
    sober/woocommerce/checkout/form-checkout.php
    sober/woocommerce/checkout/form-coupon.php
    sober/woocommerce/checkout/form-login.php
    sober/woocommerce/checkout/review-order.php
    sober/woocommerce/global/form-login.php
    sober/woocommerce/global/quantity-input.php
    sober/woocommerce/global/wrapper-end.php
    sober/woocommerce/global/wrapper-start.php
    sober/woocommerce/loop/add-to-cart.php
    sober/woocommerce/loop/price.php
    sober/woocommerce/loop/result-count.php
    sober/woocommerce/myaccount/dashboard.php
    sober/woocommerce/myaccount/form-edit-account.php
    sober/woocommerce/myaccount/form-login.php
    sober/woocommerce/myaccount/my-address.php
    sober/woocommerce/notices/error.php
    sober/woocommerce/notices/success.php
    sober/woocommerce/order/form-tracking.php
    sober/woocommerce/single-product/add-to-cart/external.php
    sober/woocommerce/single-product/add-to-cart/grouped.php
    sober/woocommerce/single-product/add-to-cart/simple.php
    sober/woocommerce/single-product/add-to-cart/variable.php version 3.4.1 is out of date. The core version is 3.5.5
    sober/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    sober/woocommerce/single-product/product-image.php version 3.5.0 is out of date. The core version is 3.5.1
    sober/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
    sober/woocommerce/single-product/related.php
    sober/woocommerce/single-product/review-meta.php
    sober/woocommerce/single-product/tabs/additional-information.php
    sober/woocommerce/single-product/tabs/tabs.php
    sober/woocommerce/single-product/up-sells.php
    sober/woocommerce/single-product-reviews.php
    
    Outdated Templates: ❌
    					
    		
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @sophierose,

    If you visit a variable product on the client’s site and see no attributes or variations displaying/configured on the product edit screen that would indicate that those have somehow been removed due to actions your client has taken on their site.

    If that’s the case and you’re not seeing any attributes and variations on the product edit screens when logged in as a site admin as seems to be the case from your screenshots the fastest and best way to resolve this for your client would be to restore a backup of the site from before the client made any edits or updates to it.

    Cross testing to gain some comparison results for us I updated several of my test sites to the latest version of WordPress and WooCommerce and no variations were lost during that process. It seems from our testing that what your client has experienced is isolated to their particular install and without knowing exactly what caused this restoring from a backup they took before altering their site would be the best option for them.

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @sophierose,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.

Viewing 2 replies - 1 through 2 (of 2 total)
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