• I’ve got a strange problem: i’m managing an ecommrce, and i’ve found that there is a product redirecting to another different product.
    This is a book store online, so i’ve some paper books and some ebooks. In this case the paper book is redirecting to his ebook (they have similar slugs, but they’re different product with different categories).
    http://www.tarka.it/tarka-shop/ebook/cucina-romagna-2/
    http://www.tarka.it/tarka-shop/ebook/cucina-romagna/
    These are my problematic products.
    I thought it was a slug problems so i’ve changed them, and they seem to work for a while, but my clients told me that they need old slugs because the linked the products on other sites.
    After trying other tests i got this message ERR_TOO_MANY_REDIRECTS for redirection loops and now neither of them are working.

    Could someone help me, please?

    https://wordpress.org/plugins/woocommerce/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Is this product published? It’s odd some products would work but not others given they have similar permalinks. post your system status report.

    Thread Starter treperzero

    (@treperzero)

    Both of them are published

    This is our system status report:

    ### WordPress Environment ###

    Home URL: http://www.tarka.it
    Site URL: http://www.tarka.it
    WC Version: 2.4.12
    Log Directory Writable: ✔ /var/www/clients/client1/web6/web/wp-content/uploads/wc-logs/
    WP Version: 4.4
    WP Multisite: –
    WP Memory Limit: 40 MB – Raccomandiamo di impostare almeno 64MB di memoria. Come aumentare la memoria allocata di PHP (in inglese)
    WP Debug Mode: –
    Language: it_IT

    ### Server Environment ###

    Server Info: Apache/2.2.15 (CentOS)
    PHP Version: 5.3.3 – Raccomandiamo di usare la versione 5.4 o successiva di PHP. Come aggiornare la vostra versione di PHP (in inglese)
    PHP Post Max Size: 20 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.1.73
    Max Upload Size: 20 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    POST remoto: ✔
    GET remoto: ✔

    ### Database ###

    WC Database Version: 2.4.12
    :
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔

    ### Active Plugins (26) ###

    WooCommerce Back In Stock Notifier: by Fantastic Plugins – 5.8
    Child Theme Configurator: by Lilaea Media – 1.7.9.1
    Contact Form 7: by Takayuki Miyoshi – 4.3.1
    Notifica Cookie: by dFactory – 1.2.33
    Custom Sidebars: by WPMU DEV – 2.1.0.2
    Display Posts Shortcode: by Bill Erickson – 2.5.1
    () Exquisite – Shortcodes & Widgets: by fuelthemes – 1.0.0
    AVH Extended Categories Widgets: by Peter van der Does – 4.0.1
    Google Doc Embedder: by Kevin Davis – 2.5.19
    Jetpack by WordPress.com: by Automattic – 3.8.1
    Latest Tweets Widget: by Tim Whitlock – 1.1.3
    myStickymenu: by m.r.d.a – 1.8.2
    Post Types Order: by Nsp Code – 1.8.5
    Postcode Shipping: by Rizwan Ahammad – 2.1.2
    Really Simple CAPTCHA: by Takayuki Miyoshi – 1.8.0.1
    SI CAPTCHA Anti-Spam: by Mike Challis – 2.7.7.5
    Simple Local Avatars: by Jake Goldman
    10up – 2.0

    SimpleJPEGQuality: by Christian Wagner – 1.0
    Ultimate Tag Cloud Widget: by Rickard Andersson – 2.7.2
    WooCommerce Widget Product Slider LITE: by A3 Revolution – 1.2.5
    WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.3.1
    WooCommerce Grid / List toggle: by James Koster – 1.0.0
    WooCommerce Social Media Share Buttons: by Toastie Studio – 1.2.1
    WooCommerce: by WooThemes – 2.4.12
    Yoast SEO: by Team Yoast – 3.0.6
    MailPoet Newsletters: by MailPoet – 2.6.19

    ### Settings ###

    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔
    API Version: 3.0.0

    ### WC Pages ###

    Shop Base: #88 – /tarka-shop/
    Carrello: #89 – /carrello/
    Cassa: #90 – /checkout/
    Il mio account: #91 – /mio-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: () Exquisite Child
    Version: 1.0.1448549090
    Author URL:
    Child Theme: ✔
    Parent Theme Name: () Exquisite
    Parent Theme Version: 1.3.3
    Parent Theme Author URL: http://themeforest.net/user/fuelthemes
    WooCommerce Support: Non Dichiarato

    ### Templates ###

    Overrides: exquisite-wp/woocommerce/archive-product.php
    exquisite-wp/woocommerce/single-product/tabs/tabs.php versione 2.0.0 il file non è aggiornato. La versione di base è 2.4.0
    exquisite-wp/woocommerce/single-product.php
    exquisite-wp/woocommerce/taxonomy-product_cat.php

    : Impara come aggiornare i template scaduti

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Does going to settings > permalinks and saving have an effect?

    Does using the default theme, then saving permalinks, change anything?

    Thread Starter treperzero

    (@treperzero)

    Nope for both questions and for both products 🙁

    I really cannot figure out what the problem is

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    And editing the missing product, say to remove the category so it gets a new permlaink. Does it load then?

    You may also want to see if any plugins are affecting these – again, save permalinks after deactivating plugins so rules are refreshed (this is important).

    Thread Starter treperzero

    (@treperzero)

    Removing categories didn’t help me..
    Still http://www.tarka.it/tarka-shop/senza%20categoria/cucine-romagna-2/ (uncategorized) redirects to an error page with different url http://www.tarka.it/tarka-shop/senzacategoria/cucine-romagna/.

    After that i refreshed permalinks and again nothing. still ERR_TOO_MANY_REDIRECTS

    I will try deactivating plugins and will let you know. I’m a bit worried..

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Thats odd – senza%20categoria. Slugs cannot have spaces inside – how/why does this category slug have a space inside it?

    Thread Starter treperzero

    (@treperzero)

    I don’t know. It has seemed odd also to me, i’ve searched for this non-category to change slug, but i was not be able to find that…

    Everything is strange, just for two products…

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Is senza%20categoria uncategorized? It might be in the localisation file.

    Thread Starter treperzero

    (@treperzero)

    Ok, for now we resolved the problem deleting old_slug from meta in the db.
    Still don’t know why it was behaving so strangely.
    Anyway thanks for your support.

Viewing 10 replies - 1 through 10 (of 10 total)
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