Support » Plugin: WooCommerce » Product title disappearing

  • Resolved cedricwe

    (@cedwetzel)


    Hi, in our online shop some product titles are just disappearing.
    We don’t delete them, they are just getting deleted magically. I’ve had a look into the database to make sure it’s not a UI problem so the titles are missing in the database too.
    I have seen some other topics in this forums but no one posted a solution for this. Glad to get some help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support thup90

    (@thup90)

    Hi there,

    Can you post your System status log here so we can take a look to see what could be the issue here?

    Hi thup90,

    sure, thanks for your help:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://
    Site address (URL): https://
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.20
    PHP Post Max Size: 16 MB
    PHP Time Limit: 900
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-0ubuntu0.16.04.1
    Max Upload Size: 16 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.5
    WC Database Prefix: wp_
    Total Database Size: 750.77MB
    Database Data Size: 533.13MB
    Database Index Size: 217.64MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_order_items: Data: 6.52MB + Index: 2.52MB
    wp_woocommerce_order_itemmeta: Data: 32.56MB + Index: 25.06MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    hb_config: Data: 0.02MB + Index: 0.03MB
    hb_documents: Data: 0.11MB + Index: 0.00MB
    hb_login: Data: 0.02MB + Index: 0.03MB
    hb_trash: Data: 0.00MB + Index: 0.00MB
    wp_amazon_accounts: Data: 0.02MB + Index: 0.00MB
    wp_amazon_btg: Data: 3.52MB + Index: 3.81MB
    wp_amazon_categories: Data: 0.02MB + Index: 0.03MB
    wp_amazon_feeds: Data: 0.02MB + Index: 0.00MB
    wp_amazon_feed_templates: Data: 0.02MB + Index: 0.00MB
    wp_amazon_feed_tpl_data: Data: 0.47MB + Index: 0.17MB
    wp_amazon_feed_tpl_values: Data: 1.52MB + Index: 0.08MB
    wp_amazon_jobs: Data: 0.03MB + Index: 0.00MB
    wp_amazon_listings: Data: 0.05MB + Index: 0.19MB
    wp_amazon_log: Data: 7.02MB + Index: 0.16MB
    wp_amazon_markets: Data: 0.02MB + Index: 0.00MB
    wp_amazon_orders: Data: 154.66MB + Index: 3.50MB
    wp_amazon_payment: Data: 0.02MB + Index: 0.00MB
    wp_amazon_profiles: Data: 0.02MB + Index: 0.00MB
    wp_amazon_reports: Data: 10.02MB + Index: 0.00MB
    wp_amazon_shipping: Data: 0.02MB + Index: 0.00MB
    wp_amazon_stock_log: Data: 0.36MB + Index: 0.00MB
    wp_aryo_activity_log: Data: 9.02MB + Index: 0.00MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 16.52MB + Index: 16.22MB
    wp_coupon: Data: 0.02MB + Index: 0.00MB
    wp_crfw_cart: Data: 0.02MB + Index: 0.03MB
    wp_crfw_cart_event: Data: 0.02MB + Index: 0.00MB
    wp_crfw_cart_meta: Data: 0.02MB + Index: 0.02MB
    wp_cw_saved_widgets_options: Data: 0.02MB + Index: 0.00MB
    wp_cw_widgets_options: Data: 0.02MB + Index: 0.00MB
    wp_ebay_accounts: Data: 0.02MB + Index: 0.00MB
    wp_ebay_auctions: Data: 1.20MB + Index: 0.14MB
    wp_ebay_categories: Data: 2.52MB + Index: 0.75MB
    wp_ebay_jobs: Data: 0.02MB + Index: 0.00MB
    wp_ebay_log: Data: 4.02MB + Index: 0.19MB
    wp_ebay_messages: Data: 0.02MB + Index: 0.00MB
    wp_ebay_orders: Data: 5.52MB + Index: 0.02MB
    wp_ebay_payment: Data: 0.02MB + Index: 0.00MB
    wp_ebay_profiles: Data: 0.02MB + Index: 0.00MB
    wp_ebay_shipping: Data: 0.02MB + Index: 0.00MB
    wp_ebay_sites: Data: 0.03MB + Index: 0.00MB
    wp_ebay_store_categories: Data: 0.02MB + Index: 0.03MB
    wp_ebay_transactions: Data: 4.52MB + Index: 0.05MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 16.44MB + Index: 1.36MB
    wp_postmeta: Data: 168.63MB + Index: 100.77MB
    wp_posts: Data: 23.47MB + Index: 10.06MB
    wp_redirection_404: Data: 4.02MB + Index: 4.70MB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB
    wp_redirection_items: Data: 0.11MB + Index: 0.13MB
    wp_redirection_logs: Data: 1.52MB + Index: 0.39MB
    wp_say_what_strings: Data: 0.02MB + Index: 0.00MB
    wp_simple_history: Data: 6.02MB + Index: 4.03MB
    wp_simple_history_contexts: Data: 19.06MB + Index: 23.03MB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB
    wp_tab_event_log: Data: 0.02MB + Index: 0.05MB
    wp_tab_tests: Data: 0.02MB + Index: 0.02MB
    wp_tab_test_items: Data: 0.02MB + Index: 0.05MB
    wp_tcb_api_error_log: Data: 0.13MB + Index: 0.00MB
    wp_tcm_email_hash: Data: 0.02MB + Index: 0.00MB
    wp_tcm_logs: Data: 0.02MB + Index: 0.02MB
    wp_td_fields: Data: 0.02MB + Index: 0.00MB
    wp_td_groups: Data: 0.02MB + Index: 0.00MB
    wp_termmeta: Data: 0.14MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 2.52MB + Index: 1.34MB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB
    wp_tge_answers: Data: 0.02MB + Index: 0.02MB
    wp_tge_questions: Data: 0.02MB + Index: 0.02MB
    wp_tho_event_log: Data: 0.02MB + Index: 0.00MB
    wp_tho_tests: Data: 0.02MB + Index: 0.00MB
    wp_tho_test_items: Data: 0.02MB + Index: 0.00MB
    wp_thrive_debug: Data: 0.02MB + Index: 0.00MB
    wp_thrive_stacks: Data: 0.02MB + Index: 0.00MB
    wp_tqb_event_log: Data: 0.02MB + Index: 0.00MB
    wp_tqb_results: Data: 0.02MB + Index: 0.00MB
    wp_tqb_tests: Data: 0.02MB + Index: 0.00MB
    wp_tqb_tests_items: Data: 0.02MB + Index: 0.00MB
    wp_tqb_users: Data: 0.02MB + Index: 0.03MB
    wp_tqb_user_answers: Data: 0.02MB + Index: 0.00MB
    wp_tqb_variations: Data: 0.02MB + Index: 0.00MB
    wp_tva_ipn_log: Data: 0.02MB + Index: 0.00MB
    wp_tva_orders: Data: 0.02MB + Index: 0.00MB
    wp_tva_order_items: Data: 0.02MB + Index: 0.00MB
    wp_tva_transactions: Data: 0.02MB + Index: 0.00MB
    wp_tve_leads_contacts: Data: 0.08MB + Index: 0.00MB
    wp_tve_leads_contact_download: Data: 0.02MB + Index: 0.00MB
    wp_tve_leads_event_log: Data: 1.52MB + Index: 0.55MB
    wp_tve_leads_form_variations: Data: 0.09MB + Index: 0.06MB
    wp_tve_leads_group_options: Data: 0.02MB + Index: 0.00MB
    wp_tve_leads_saved_group_options: Data: 0.02MB + Index: 0.00MB
    wp_tve_leads_split_test: Data: 0.02MB + Index: 0.00MB
    wp_tve_leads_split_test_items: Data: 0.02MB + Index: 0.00MB
    wp_tve_ult_designs: Data: 0.02MB + Index: 0.00MB
    wp_tve_ult_emails: Data: 0.02MB + Index: 0.00MB
    wp_tve_ult_events: Data: 0.02MB + Index: 0.00MB
    wp_tve_ult_event_log: Data: 0.02MB + Index: 0.00MB
    wp_tve_ult_settings_campaign: Data: 0.02MB + Index: 0.00MB
    wp_tve_ult_settings_templates: Data: 0.02MB + Index: 0.00MB
    wp_tvo_activity_log: Data: 0.02MB + Index: 0.00MB
    wp_usermeta: Data: 3.52MB + Index: 2.59MB
    wp_users: Data: 0.09MB + Index: 0.08MB
    wp_wcpdf_invoice_number: Data: 0.06MB + Index: 0.00MB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
    wp_wc_customer_lookup: Data: 3.52MB + Index: 1.83MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_order_product_lookup: Data: 6.52MB + Index: 6.06MB
    wp_wc_order_stats: Data: 4.52MB + Index: 3.47MB
    wp_wc_order_tax_lookup: Data: 3.52MB + Index: 3.03MB
    wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.09MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_wp2leads_transfer_failed: Data: 0.02MB + Index: 0.05MB
    wp_wp2leads_transfer_statistics: Data: 0.02MB + Index: 0.00MB
    wp_wp2l_maps: Data: 0.02MB + Index: 0.00MB
    wp_wpeditor_settings: Data: 0.02MB + Index: 0.00MB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
    wp_yoast_seo_meta: Data: 4.48MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    amn_smtp: 1
    attachment: 265
    brands: 4
    custom_css: 2
    foogallery: 1
    invoice: 90
    kind_of_dogs: 121
    leadpages_post: 3
    nav_menu_item: 43
    page: 39
    post: 7
    product: 243
    product_variation: 380
    revision: 627
    scheduled-action: 17040
    shop_coupon: 43
    shop_order: 25734
    shop_order_refund: 23
    shortcodesultimate: 5
    tcb_content_template: 4
    tcb_lightbox: 2
    template: 1
    tva_chapter: 1
    tva_course_type: 1
    tva_lesson: 12
    tva_module: 2
    tve_form_type: 1
    tve_lead_2s_lightbox: 1
    tve_lead_group: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (71) ###
    
    Aqua Page Builder: von Syamil MJ – 1.1.5
    Activity Log: von Activity Log Team – 2.5.2
    CC & BCC for Woocommerce Order Emails: von Dario Curasì – 1.4.1 – Not tested with the active version of WooCommerce
    Custom Header Extended: von Justin Tadlock – 1.0.0
    ELEX DHL Express/DHL Paket WooCommerce Shipping with Print Label: von ELEX – 3.9.7
    Kommentare deaktivieren: von Samir Shah – 1.10.2
    Google Tag Manager for WordPress: von Thomas Geiger – 1.9.2 – Not tested with the active version of WooCommerce
    FooBox Image Lightbox: von FooPlugins – 2.7.3
    FooGallery: von FooPlugins – 1.7.8
    Imsanity: von Exactly WWW – 2.4.2
    Jazzy WooCommerce Product Details Customiser: von jazzy-software S.L. / Martin Koester – 0.1.0 – Not tested with the active version of WooCommerce
    Loco Translate: von Tim Whitlock – 2.3.0
    Nginx Helper: von rtCamp – 2.0.3
    WooCommerce Shipment Tracking Pro: von PluginHive – 2.2.15 – Not tested with the active version of WooCommerce
    Pinterest Verify: von Phil Derksen – 1.0.4
    PixelYourSite PRO: von PixelYourSite – 7.2.0
    Woocomerce Product Export: von Taras Kumpanenko – 0.1
    Redirection: von John Godley – 4.3.1
    Remember Me Controls: von Scott Reilly – 1.8
    WooRevenue: von Taras Kumpanenko – 1.0.3
    Shortcodes Ultimate: Extra Shortcodes: von Vladimir Anokhin – 1.6.1
    Shortcodes Ultimate: Shortcode Creator: von Vladimir Anokhin – 1.5.11
    Shortcodes Ultimate: Additional Skins: von Vladimir Anokhin – 1.5.6
    Shortcodes Ultimate: von Vladimir Anokhin – 5.3.0
    Simple History: von Pär Thernström – 2.31.1
    Thrive Optimize: von Thrive Themes – 1.2.7
    Thrive Apprentice: von <a href="https://thrivethemes.com">Thrive Themes</a> – 2.2.0
    Thrive Clever Widgets: von <a href="https://thrivethemes.com">Thrive Themes</a> – 1.41
    Thrive Comments: von <a href="https://thrivethemes.com">Thrive Themes</a> – 1.2.8
    Thrive Headline Optimizer: von <a href="https://thrivethemes.com">Thrive Themes</a> – 1.1.25
    Thrive Leads: von <a href="https://thrivethemes.com">Thrive Themes</a> – 2.2.0
    Thrive Ovation: von <a href="https://thrivethemes.com">Thrive Themes</a> – 2.1.7
    Thrive Product Manager: von Thrive Themes – 1.2.1
    Thrive Quiz Builder: von <a href="https://thrivethemes.com">Thrive Themes</a> – 2.2.0
    Thrive Ultimatum: von <a href="https://thrivethemes.com">Thrive Themes</a> – 2.1.9
    Thrive Architect: von <a href="http://www.thrivethemes.com">Thrive Themes</a> – 2.3.0
    VA Simple Basic Auth: von KUCKLU – 1.1.0
    Vendidero Helper: von Vendidero – 1.2.1
    WooCommerce Variation Structured Data Updated: von Vahif Markov – 1.0 – Not tested with the active version of WooCommerce
    WC API Custom Meta: von Jason Judge – 0.7.1
    WooCommerce Brands: von Taras Kumpanenko – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce Admin: von WooCommerce – 0.15.0
    Hundereasse: von t.kumpanenko@gmail.com – 1.0.0 – Not tested with the active version of WooCommerce
    WooCommerce Cart Extended: von ThemePlugger – 1.0.0 – Not tested with the active version of WooCommerce
    WooCommerce Category custom fields: von Taras Kumpanenko – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce Direct Checkout PRO: von QuadLayers – 2.0.6 – Not tested with the active version of WooCommerce
    WooCommerce Direct Checkout: von QuadLayers – 2.1.1 – Not tested with the active version of WooCommerce
    WooCommerce Amazon Pay Gateway: von WooCommerce – 1.10.1
    Germanized für WooCommerce Pro: von Vendidero – 1.11.1
    Germanized für WooCommerce: von Vendidero – 2.3.2
    Google Address Autocomplete for WooCommerce: von MB Création – 2.3.4 – Not tested with the active version of WooCommerce
    WooCommerce Google Ads Dynamic Remarketing: von Wolf+Bär Agency – 1.7.7 – Not tested with the active version of WooCommerce
    Order Statuses extend: von Taras Kumpanenko – 1.0
    WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.2.14
    WooCommerce Product fields extension: von Taras Kumpanenko – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce Smart Coupons: von StoreApps – 4.0.8
    Sofort Banking for WooCommerce: von Sven Wagener – 1.4.3
    WooCommerce: von Automattic – 3.6.5
    Yoast SEO: von Team Yoast – 11.6 – Not tested with the active version of WooCommerce
    WP Editor: von Benjamin Rojas – 1.2.6.3
    WP-Lister Pro for Amazon: von WP Lab – 0.9.24
    WP-Lister Pro for eBay: von WP Lab – 2.1.4
    WP Mail SMTP: von WPForms – 1.5.2
    WP Rocket: von WP Media – 3.3.5.2
    WP Rollback: von Impress.org – 1.6
    Smush: von WPMU DEV – 3.2.1
    WP2LEADS: von  – 1.0.5.0
    WPMU DEV Dashboard: von WPMU DEV – 4.7.3.1
    Yoast SEO: WooCommerce: von Team Yoast – 9.7 – Not tested with the active version of WooCommerce
    YITH WooCommerce Zoom Magnifier: von YITH – 1.3.10
    
    ### Inactive Plugins (2) ###
    
    Direct add to cart feature: von t.kumpanenko@gmail.com – 1.0.0
    WooCommerce Customer/Order CSV Export: von SkyVerge – 3.9.1 – Not tested with the active version of WooCommerce
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR ( EUR)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Warenkorb: #8 - /cart/
    Kasse: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: #602 - /agb/
    
    ### Theme ###
    
    Name: VendiPro Child
    Version: 1.0.0
    Author URL: http://vendidero.de
    Child Theme: ✔
    Parent Theme Name: VendiPro
    Parent Theme Version: 1.7.7
    Parent Theme Author URL: http://wordpress.org/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: vendipro-child/woocommerce/cart/cart-shipping.php
    vendipro-child/woocommerce/cart/cart-totals.php
    vendipro-child/woocommerce/cart/cart.php
    vendipro-child/woocommerce/cart/mini-cart.php
    vendipro-child/woocommerce/checkout/form-billing.php
    vendipro-child/woocommerce/checkout/form-checkout.php
    vendipro-child/woocommerce/checkout/form-guest.php
    vendipro-child/woocommerce/checkout/form-shipping.php
    vendipro-child/woocommerce/checkout/payment-method.php
    vendipro-child/woocommerce/checkout/payment.php
    vendipro-child/woocommerce/checkout/review-order.php
    vendipro-child/woocommerce/content-single-product.php
    vendipro/woocommerce/content-widget-product.php
    vendipro/woocommerce/content-widget-reviews.php
    vendipro-child/woocommerce/emails/admin-cancelled-order.php
    vendipro-child/woocommerce/emails/admin-new-order.php
    vendipro-child/woocommerce/emails/customer-completed-order.php
    vendipro/woocommerce/global/wrapper-end.php
    vendipro/woocommerce/global/wrapper-start.php
    vendipro/product-searchform.php
    vendipro-child/woocommerce/single-product/add-to-cart/variable.php
    vendipro-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    vendipro-child/woocommerce/single-product/price.php
    vendipro-child/woocommerce/single-product/rating.php
    vendipro/woocommerce/single-product/review.php
    vendipro-child/woocommerce/single-product/tabs/tabs.php
    vendipro-child/woocommerce/single-product/up-sells.php
    vendipro-child/woocommerce/taxonomy-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 17.034
    Oldest: 2019-06-20 21:27:15 +0200
    Newest: 2019-07-21 21:23:29 +0200
    
    Pending: 2
    Oldest: 2019-07-21 21:50:06 +0200
    Newest: 2019-07-21 22:04:13 +0200
    
    Canceled: 2
    Oldest: 2019-07-06 01:28:12 +0200
    Newest: 2019-07-06 01:28:12 +0200
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 2
    Oldest: –
    Newest: –
    
    
    Plugin Support Hari Shanker R

    (@harishanker)

    Automattic Happiness Engineer

    Hi @cedwetzel

    Thanks for sharing the system status report.

    At the top of my head, I’m not sure why this is happening, but could you probably share the link to one or two products where you keep running into this problem?

    Could you also try deactivating these plugins to see if this fixes the problems?

    Aqua Page Builder: von Syamil MJ – 1.1.5
    Custom Header Extended: von Justin Tadlock – 1.0.0
    Jazzy WooCommerce Product Details Customiser: von jazzy-software S.L. / Martin Koester – 0.1.0 – Not tested with the active version of WooCommerce

    Let us know if you have further questions.

    We’re happy to help!

    Plugin Support Mike W

    (@nixiack8)

    Hi @cedwetzel,

    We have not heard back from you for some time so I am going to go ahead and c lose this thread. If you are continuing to have issues please open a new thread and let us know!

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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