Product thumbnails show double in catalog

  • 1ebabe1

    (@1ebabe1)


    2 years, 8 months ago

    Dear ,

    When activating the plugin, my product images on the catalog page (containing all products) show double. See screenshot; https://imgur.com/a/FB3kgv4 . This only occurs when the plugin is activated, even when no video links are configured. When de-activating the plugin the problem is solved.

    At this moment I have de-activated the plugin to ensure proper functioning of my website for customers so you cannot see the error. Is there any way I can fix this?

    Kind regards,
    A.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    2 years, 8 months ago

    Please enable our plugin temporary so I’ll figure our what’s going wrong with you.

    Thread Starter 1ebabe1

    (@1ebabe1)

    2 years, 8 months ago

    Sorry for the late reply. I have enabled the plug-in so you can see what is going wrong.

    Please let me know asap when I can disable it again in order to make my website function like normal again.

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    2 years, 8 months ago

    I’ve checked on your site. our plugin currently not active but double images still displayed.
    Our plugin affected only on product single page so please contact your developer it can figure out this issue.

    Thread Starter 1ebabe1

    (@1ebabe1)

    2 years, 8 months ago

    Hi NikHil,

    The plugin was active, now that I de-activated the plug-in the website looks like normal again. Also, as I understand it, the plugin is also active on the store overview since it is possible to have the video as a thumbnail on the overview.

    I’m using services like autoptimize and a cache in order to speed up my website. Might those have caused that the plugin seemed inactive to you? If so I can deactivate those and re-activate your plugin so you can check again.

Viewing 4 replies - 1 through 4 (of 4 total)
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