Title: Product thumbnails broken
Last modified: November 19, 2025

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# Product thumbnails broken

 *  [phantasmix](https://wordpress.org/support/users/phantasmix/)
 * (@phantasmix)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/product-thumbnails-broken/)
 * We’re using the PRO version but since it’s impossible to get support at your 
   forum, I’m writing here.
 * First of all, we have paid twice for this plugin and for some reason, it has 
   reverted to the free version – there’s an “Upgrade” link in the plugin list.
 * Second, suddenly product thumbnails in the email confirmation are broken. I looked
   at the code and there are some = characters in the URL that seem to break the
   image links.

Viewing 1 replies (of 1 total)

 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/product-thumbnails-broken/#post-18726431)
 * Hi,
 * Thank you for reaching out.
 * After purchasing, please download the premium ZIP file from your account and 
   reinstall it to activate the PRO features: [https://villatheme.com/knowledge-base/download-and-install-villatheme-plugins/](https://villatheme.com/knowledge-base/download-and-install-villatheme-plugins/)
 * About the broken thumbnails: please try checking the email on a different provider(
   for example, if you’re using Outlook, test with Zoho or Gmail). Also, please 
   test the same email with our plugin disabled to see whether WooCommerce’s default
   email shows the images correctly. That helps confirm whether the issue comes 
   from formatting in the email client.
 * Since support for the PRO version isn’t allowed here, please [open a ticket](https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/)
   in [our support forum](https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/)
   so the team can assist you properly.
 * Just make sure your account is authenticated first following the guide on the
   forum page: [https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/](https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/)
 * Or you can go to this Forum for all users: [https://villatheme.com/supports/forum/presale/](https://villatheme.com/supports/forum/presale/)
 * Best regards.

Viewing 1 replies (of 1 total)

The topic ‘Product thumbnails broken’ is closed to new replies.

 * ![](https://ps.w.org/email-template-customizer-for-woo/assets/icon-256x256.gif?
   rev=3080872)
 * [Email Template Customizer for WooCommerce](https://wordpress.org/plugins/email-template-customizer-for-woo/)
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 * [Active Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/unresolved/)
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## Tags

 * [pro](https://wordpress.org/support/topic-tag/pro/)
 * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/)

 * 1 reply
 * 2 participants
 * Last reply from: [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * Last activity: [7 months, 3 weeks ago](https://wordpress.org/support/topic/product-thumbnails-broken/#post-18726431)
 * Status: not resolved