Support » Plugin: WooCommerce » Product tab on dashboard is missing

  • Resolved hellojessicabereiter

    (@hellojessicabereiter)


    Hi together!

    I have a big problem since a few days and I cannot find a solution.
    My category “Product” on the dashboard is missing and I cannot add a new product – error message “Access denied”.
    But its listed in the “menu editor”?!

    I use WooCommerce for my shop and I also contacted the support four days ago, but no reply.

    Maybe someone could help me?!
    Thank´s Jessica

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @hellojessicabereiter!

    Is it your wp-admin/admin.php?page=wc-settings&tab=products page that inaccessible or is it a category within your product categories that are missing?

    Do you have administrator role in the site?

    Can you please reply back with your sites’ status report so we can have a closer look. You’ll find the status report under “WooCommerce > Status” page.

    Cheers!

    Hy @rynald0s!

    Its the product page which is missing.
    I have admin role in the site.

    That’s my status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://jessicabereiter.com
    Site address (URL): https://jessicabereiter.com
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 7.2.19-0ubuntu0.18.04.1
    PHP Post Max Size: 16 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.0g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.27-0ubuntu0.18.04.1
    Max Upload Size: 16 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.5
    WC Database Prefix: jb_
    MaxMind GeoIP Database: ✔
    Total Database Size: 10.11MB
    Database Data Size: 7.93MB
    Database Index Size: 2.18MB
    jb_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB
    jb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
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    jb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    jb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    jb_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    jb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    jb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    jb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    jb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
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    jb_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    jb_mgmlp_folders: Data: 0.00MB + Index: 0.00MB
    jb_newsletter: Data: 0.02MB + Index: 0.03MB
    jb_newsletter_emails: Data: 0.02MB + Index: 0.00MB
    jb_newsletter_sent: Data: 0.02MB + Index: 0.03MB
    jb_newsletter_stats: Data: 0.02MB + Index: 0.03MB
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    jb_options: Data: 2.03MB + Index: 0.08MB
    jb_postmeta: Data: 1.48MB + Index: 0.20MB
    jb_posts: Data: 1.44MB + Index: 0.34MB
    jb_queue: Data: 0.02MB + Index: 0.00MB
    jb_termmeta: Data: 0.02MB + Index: 0.03MB
    jb_terms: Data: 0.02MB + Index: 0.03MB
    jb_term_relationships: Data: 0.06MB + Index: 0.02MB
    jb_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    jb_usermeta: Data: 0.06MB + Index: 0.03MB
    jb_users: Data: 0.02MB + Index: 0.05MB
    jb_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
    jb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
    jb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
    jb_wc_download_log: Data: 0.02MB + Index: 0.03MB
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    jb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
    jb_wc_order_stats: Data: 0.02MB + Index: 0.05MB
    jb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
    jb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    jb_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    jb_wpmfs_queue: Data: 0.02MB + Index: 0.02MB
    jb_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
    jb_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    aam_policy: 3
    advgb_profiles: 1
    art: 1
    attachment: 318
    customize_changeset: 51
    design: 3
    jetpack_migration: 2
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    revision: 143
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (34) ###
    
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    Admin Menu Editor: by Janis Elsts – 1.9
    Advanced Access Manager: by Vasyl Martyniuk <vasyl@vasyltech.com> – 5.9.8
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    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
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    Catch Infinite Scroll: by Catch Plugins – 1.3
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    Catch Web Tools: by Catch Plugins – 2.1.5
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    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.16
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    WooCommerce Services: by Automattic – 1.21.0
    WooCommerce: by Automattic – 3.6.5
    Yoast SEO: by Team Yoast – 11.7 – Not tested with the active version of WooCommerce
    WP All Import - WooCommerce Multistore Add-On: by Lykke Media AS – 2.0.0 – Not tested with the active version of WooCommerce
    WP Migrate DB: by Delicious Brains – 1.0.11
    WPKoi Templates for Elementor: by WPKoi – 1.0.8
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.10
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (1) ###
    
    WP fail2ban: by Charles Lecklider – 3.5.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Cart: #6 - /shop/warenkorb/
    Checkout: #7 - /shop/kasse/
    My account: #8 - /shop/mein-konto/
    Terms and conditions: #28 - /terms-conditions/
    
    ### Theme ###
    
    Name: Catch Vogue Pro
    Version: 1.2.3
    Author URL: https://catchthemes.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 610
    Oldest: 2019-07-01 10:40:42 +0200
    Newest: 2019-07-30 10:10:26 +0200
    
    Pending: 2
    Oldest: 2019-07-30 11:10:26 +0200
    Newest: 2019-07-30 13:30:07 +0200
    
    Canceled: 2
    Oldest: 2019-07-24 19:56:15 +0200
    Newest: 2019-07-29 10:56:08 +0200
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    Thank you!

    Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @hellojessicabereiter!

    Thanks for sending the status report!

    The one plugin that stands out to me is:

    Admin Menu Editor: by Janis Elsts – 1.9

    Please review your settings and make sure you haven’t hidden that menu item from yourself.

    Cheers!

    That’s the strange thing.
    The Plugin ist activated and I can see the “Product” in the Menu Editor and its not hidden!?

    Best

    Plugin Support RK

    (@riaanknoetze)

    Just to make sure, is that menu item showing when temporarily deactivating that plugin? Also, when looking at your system status report, I noticed that you have “Advanced Access Manager” –> have you checked that the permissions of role are configured correctly?

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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