Support » Plugin: WooCommerce » Product tab on dashboard is missing

  • Resolved hellojessicabereiter


    Hi together!

    I have a big problem since a few days and I cannot find a solution.
    My category “Product” on the dashboard is missing and I cannot add a new product – error message “Access denied”.
    But its listed in the “menu editor”?!

    I use WooCommerce for my shop and I also contacted the support four days ago, but no reply.

    Maybe someone could help me?!
    Thank´s Jessica

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rynald0s


    Automattic Happiness Engineer

    Hi @hellojessicabereiter!

    Is it your wp-admin/admin.php?page=wc-settings&tab=products page that inaccessible or is it a category within your product categories that are missing?

    Do you have administrator role in the site?

    Can you please reply back with your sites’ status report so we can have a closer look. You’ll find the status report under “WooCommerce > Status” page.


    Hy @rynald0s!

    Its the product page which is missing.
    I have admin role in the site.

    That’s my status:

    ### WordPress Environment ###
    WordPress address (URL):
    Site address (URL):
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    ### Server Environment ###
    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 7.2.19-0ubuntu0.18.04.1
    PHP Post Max Size: 16 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    SUHOSIN Installed: –
    MySQL Version: 5.7.27-0ubuntu0.18.04.1
    Max Upload Size: 16 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.6.5
    WC Database Prefix: jb_
    MaxMind GeoIP Database: ✔
    Total Database Size: 10.11MB
    Database Data Size: 7.93MB
    Database Index Size: 2.18MB
    jb_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB
    jb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    jb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    jb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    jb_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    jb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    jb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    jb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    jb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    jb_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    jb_aiowps_events: Data: 0.02MB + Index: 0.00MB
    jb_aiowps_failed_logins: Data: 0.09MB + Index: 0.00MB
    jb_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB
    jb_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB
    jb_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB
    jb_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB
    jb_commentmeta: Data: 0.02MB + Index: 0.03MB
    jb_comments: Data: 0.25MB + Index: 0.39MB
    jb_ewwwio_images: Data: 0.05MB + Index: 0.03MB
    jb_ewwwio_queue: Data: 0.02MB + Index: 0.02MB
    jb_failed_jobs: Data: 0.02MB + Index: 0.00MB
    jb_links: Data: 0.02MB + Index: 0.02MB
    jb_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    jb_mgmlp_folders: Data: 0.00MB + Index: 0.00MB
    jb_newsletter: Data: 0.02MB + Index: 0.03MB
    jb_newsletter_emails: Data: 0.02MB + Index: 0.00MB
    jb_newsletter_sent: Data: 0.02MB + Index: 0.03MB
    jb_newsletter_stats: Data: 0.02MB + Index: 0.03MB
    jb_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB
    jb_options: Data: 2.03MB + Index: 0.08MB
    jb_postmeta: Data: 1.48MB + Index: 0.20MB
    jb_posts: Data: 1.44MB + Index: 0.34MB
    jb_queue: Data: 0.02MB + Index: 0.00MB
    jb_termmeta: Data: 0.02MB + Index: 0.03MB
    jb_terms: Data: 0.02MB + Index: 0.03MB
    jb_term_relationships: Data: 0.06MB + Index: 0.02MB
    jb_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    jb_usermeta: Data: 0.06MB + Index: 0.03MB
    jb_users: Data: 0.02MB + Index: 0.05MB
    jb_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
    jb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
    jb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
    jb_wc_download_log: Data: 0.02MB + Index: 0.03MB
    jb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
    jb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
    jb_wc_order_stats: Data: 0.02MB + Index: 0.05MB
    jb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
    jb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    jb_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    jb_wpmfs_queue: Data: 0.02MB + Index: 0.02MB
    jb_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
    jb_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB
    ### Post Type Counts ###
    aam_policy: 3
    advgb_profiles: 1
    art: 1
    attachment: 318
    customize_changeset: 51
    design: 3
    jetpack_migration: 2
    mgmlp_media_folder: 3
    nav_menu_item: 39
    news: 5
    oembed_cache: 1
    page: 28
    post: 6
    product: 7
    revision: 143
    scheduled-action: 614
    wp_area: 9
    wp_block: 7
    wpcf7_contact_form: 1
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    ### Active Plugins (34) ###
    AAM Plus Package: by Vasyl Martyniuk  – 4.0.0
    Admin Menu Editor: by Janis Elsts – 1.9
    Advanced Access Manager: by Vasyl Martyniuk <> – 5.9.8
    Advanced Database Cleaner: by Younes JFR. – 2.0.0
    Advanced Gutenberg: by JoomUnited – 2.0.6
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ivy –
    Catch Gallery: by Catch Plugins – 1.2
    Catch IDs: by Catch Plugins – 1.8
    Catch Infinite Scroll: by Catch Plugins – 1.3
    Gallery and Widget for Instagram: by Catch Plugins – 1.8.1
    Catch Web Tools: by Catch Plugins – 2.1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.3
    Custom Post Type UI: by WebDevStudios – 1.6.2
    Elementor: by – 2.6.6
    Essential Content Types: by Catch Plugins – 1.5.1
    Essential Widgets: by Catch Plugins – 1.5
    EWWW Image Optimizer: by Exactly WWW – 4.8.1
    Gutenberg: by Gutenberg Team – 6.1.1
    Intuitive Custom Post Order: by hijiri – 3.1.2
    Jetpack by by Automattic – 7.5.3
    Newsletter: by Stefano Lissa & The Newsletter Team – 6.1.3
    Safe SVG: by Daryll Doyle – 1.9.4
    To Top: by Catch Plugins – 1.8.1
    WooCommerce Blocks: by Automattic – 2.2.1
    WooCommerce Admin: by WooCommerce – 0.16.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.16
    Germanized for WooCommerce: by Vendidero – 2.3.2
    WooCommerce Services: by Automattic – 1.21.0
    WooCommerce: by Automattic – 3.6.5
    Yoast SEO: by Team Yoast – 11.7 – Not tested with the active version of WooCommerce
    WP All Import - WooCommerce Multistore Add-On: by Lykke Media AS – 2.0.0 – Not tested with the active version of WooCommerce
    WP Migrate DB: by Delicious Brains – 1.0.11
    WPKoi Templates for Elementor: by WPKoi – 1.0.8
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.10
    ### Inactive Plugins (0) ###
    ### Must Use Plugins (1) ###
    WP fail2ban: by Charles Lecklider – 3.5.3
    ### Settings ###
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    Connected to –
    ### WC Pages ###
    Shop base: #5 - /shop/
    Cart: #6 - /shop/warenkorb/
    Checkout: #7 - /shop/kasse/
    My account: #8 - /shop/mein-konto/
    Terms and conditions: #28 - /terms-conditions/
    ### Theme ###
    Name: Catch Vogue Pro
    Version: 1.2.3
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: –
    ### Action Scheduler ###
    Complete: 610
    Oldest: 2019-07-01 10:40:42 +0200
    Newest: 2019-07-30 10:10:26 +0200
    Pending: 2
    Oldest: 2019-07-30 11:10:26 +0200
    Newest: 2019-07-30 13:30:07 +0200
    Canceled: 2
    Oldest: 2019-07-24 19:56:15 +0200
    Newest: 2019-07-29 10:56:08 +0200
    In-progress: 0
    Oldest: –
    Newest: –
    Failed: 0
    Oldest: –
    Newest: –

    Thank you!

    Plugin Support Rynald0s


    Automattic Happiness Engineer

    Hi @hellojessicabereiter!

    Thanks for sending the status report!

    The one plugin that stands out to me is:

    Admin Menu Editor: by Janis Elsts – 1.9

    Please review your settings and make sure you haven’t hidden that menu item from yourself.


    That’s the strange thing.
    The Plugin ist activated and I can see the “Product” in the Menu Editor and its not hidden!?


    Plugin Support RK


    Just to make sure, is that menu item showing when temporarily deactivating that plugin? Also, when looking at your system status report, I noticed that you have “Advanced Access Manager” –> have you checked that the permissions of role are configured correctly?

    Plugin Support m155y5


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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