Title: Product sync stuck Last modified: October 5, 2020 --- # Product sync stuck * Resolved [Ilari Arovuo](https://wordpress.org/support/users/iarovuo/) * (@iarovuo) * [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/) * Plugin does not sync the (new) products to Square. – WooCommerce has been set as the system record. – Square -> Update page indicates “syncing now” – and never exits from the state – There is nothing in the debug log – We have tried disconnecting and connecting the plugin – no dice. – wp-admin/admin-ajax.php?action=wc_square_background_sync_test– reports 0 – There is a note: site does not support background processing – Which is inaccurate – the problem is with Square plugin – Have tried disable Wordfence– no dice * ``` ### WordPress Environment ### WordPress address (URL): https://www.klassquared.com Site address (URL): https://www.klassquared.com WC Version: 4.5.2 REST API Version: ✔ 4.5.2 WC Blocks Version: ✔ 3.1.0 Action Scheduler 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+ Engine MyISAM wphw_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphw_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphw_wfstatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM wphw_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wphw_woocommerce_square_customers: Data: 0.02MB + Index: 0.04MB + Engine MyISAM wphw_yoast_indexable: Data: 1.52MB + Index: 0.56MB + Engine InnoDB wphw_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wphw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wphw_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wphw_yoast_seo_links: Data: 0.10MB + Index: 0.03MB + Engine MyISAM wphw_yoast_seo_meta: Data: 0.18MB + Index: 0.15MB + Engine MyISAM ### Post Type Counts ### attachment: 1446 custom-css-js: 6 custom_css: 3 etheme_portfolio: 6 et_body_layout: 6 et_header_layout: 2 et_pb_layout: 7 et_template: 22 et_theme_builder: 1 mc4wp-form: 2 nav_menu_item: 22 oembed_cache: 2 page: 62 post: 43 product: 247 product_variation: 36 revision: 1452 rp_shop_giftcard: 11 shop_coupon: 39 shop_order: 139 shop_order_refund: 4 sp_wps_shortcodes: 5 staticblocks: 6 testimonials: 3 twi_woo_g_car: 2 wcct_countdown: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (26) ### ManageWP - Worker: by GoDaddy – 4.9.7 Advanced Woo Search: by ILLID – 2.12 Akismet Anti-Spam: by Automattic – 4.1.6 Code Snippets: by Code Snippets Pro – 2.14.0 Simple Custom CSS and JS: by SilkyPress.com – 3.33 Disable XML-RPC: by Philip Erb – 1.0.1 Facebook for WooCommerce: by Facebook – 2.0.3 Smash Balloon Instagram Feed: by Smash Balloon – 2.4.7 Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.5.2 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1 Popups for Divi: by divimode.com – 2.2.3 Public Post Preview: by Dominik Schilling – 2.9.2 PW WooCommerce Gift Cards: by Pimwick LLC – 1.146 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) featured (featured-2) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-2 (rated-2-2) rated-3 (rated-3) rated-4 (rated-4) rated-4 (rated-4-2) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #10864 - /shop/ Cart: #5180 - /view-cart/ Checkout: #5178 - /checkout/ My account: #5499 - /my-account/ Terms and conditions: #5397 - /terms-conditions/ ### Theme ### Name: Divi Child Version: 1.0.0 Author URL: https://www.grit.online Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.6.5 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: Divi-child/woocommerce/emails/customer-completed-order.php Divi-child/woocommerce/emails/customer-processing-order.php ### Action Scheduler ### Complete: 1,704 Oldest: 2020-09-04 11:34:53 -0400 Newest: 2020-10-05 14:11:44 -0400 Pending: 6 Oldest: 2020-10-05 11:40:41 -0400 Newest: 2020-10-12 14:27:23 -0400 Failed: 1 Oldest: – Newest: – Canceled: 2 Oldest: -0001-11-29 18:42:28 -0517 Newest: -0001-11-29 18:42:28 -0517 ``` Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [Ilari Arovuo](https://wordpress.org/support/users/iarovuo/) * (@iarovuo) * [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/#post-13495332) * – update: action=wc_square_background_sync_test – reports 0 for logged in user, and [TEST_LOOPBACK] for logged out user – We have tried disabling every plugin one-by-one, do dice * HAS THIS PLUGIN BEEN TESTED WITH DIVI THEME? * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/#post-13500311) * Hey there! * > – There is a note: site does not support background processing – Which is inaccurate– > the problem is with Square plugin * Where does this info come from (your assumption that the reporting is wrong and there is an issue in the plugin)? * If the message there indicates that it doesn’t support it, there’s something triggering that. * Thread Starter [Ilari Arovuo](https://wordpress.org/support/users/iarovuo/) * (@iarovuo) * [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/#post-13500348) * Hi, * That was visible in the WooCommerce -> Settings -> Square tab – but, that is now gone and there is a log indicating 180 products have synced – Nothing was changed, but based on the log it now seems to be ok – Need to double check the square end * While that was the case, the other WP Cron items were running normally, so this was specific to Square plugin only. * Thread Starter [Ilari Arovuo](https://wordpress.org/support/users/iarovuo/) * (@iarovuo) * [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/#post-13500361) * – Confirmed, the problem is gone – and nobody did a thing. * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/#post-13502305) * Hi there [@iarovuo](https://wordpress.org/support/users/iarovuo/), * I’m glad it’s gone now. It could have been a temporary glitch in your environment. * Let us know if that happens again! Enjoy the rest of your day and stay safe! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Product sync stuck’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 5 replies * 3 participants * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/product-sync-stuck/#post-13502305) * Status: resolved