Title: Product sync not working
Last modified: April 13, 2019

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# Product sync not working

 *  Resolved [janbo68](https://wordpress.org/support/users/janbo68/)
 * (@janbo68)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/product-sync-not-working/)
 * FAQ states the following:
 * Q: I believe that I have configured everything correct and done manual sync, 
   still nothing happens. No products being synced to iZettle and no purchases downloaded.
   
   A: Your system probably has CRON disabled. Go to the settings page, check the
   box \”CRON disabled on server\” and save
 * As my website is on a hosted system I do not have system access to change CRON
   settings. Hosting company asks:
    “Cron jobs can be run, but that’s something 
   we set up – what url to call and how often.”
 * How to relpy to this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-sync-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [bjorntech](https://wordpress.org/support/users/bjorntech/)
 * (@bjorntech)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/product-sync-not-working/#post-11424217)
 * Hi,
 * What is the issue that you are experiencing?
 * Please turn on the logging at Woocommerce->Settings->iZettle->Advanced run a 
   sync and send me the log at [tobbe@bjorntec.se](https://wordpress.org/support/topic/product-sync-not-working/tobbe@bjorntec.se?output_format=md)
 * If you are shute that CRON is disabled in your site. You do not need to change
   cron settings for the entire website. Go to Woocommerce->Settings->iZettle->Advanced
   and check the Cron disabled checkbox. Do this only if you have verified that 
   CRON is disabled for your site.
 * /tobbe
 *  Thread Starter [janbo68](https://wordpress.org/support/users/janbo68/)
 * (@janbo68)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/product-sync-not-working/#post-11424277)
 * Hi,
 * Logs sent to above e-mail and CRON is disabled.
 * Products still isn’t showing (Sync’ed) in iZettle
 * Got following error sending e-mail:
 *  The mail system
 * <tobbe@bjorntec.se>: unable to look up host bjorntec.se: Name or service not
   
   known
 * Thanks
    -  This reply was modified 7 years, 4 months ago by [janbo68](https://wordpress.org/support/users/janbo68/).
 *  Plugin Author [bjorntech](https://wordpress.org/support/users/bjorntech/)
 * (@bjorntech)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/product-sync-not-working/#post-11424498)
 * Sorry, a typo 🙂 it should be [tobbe@bjorntech.se](https://wordpress.org/support/topic/product-sync-not-working/tobbe@bjorntech.se?output_format=md)
 *  Thread Starter [janbo68](https://wordpress.org/support/users/janbo68/)
 * (@janbo68)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/product-sync-not-working/#post-11424525)
 * Fixed – tax rates wasn’t configured, thereby preventing sync.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Product sync not working’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [janbo68](https://wordpress.org/support/users/janbo68/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/product-sync-not-working/#post-11424525)
 * Status: resolved