Title: Product sync issues
Last modified: March 11, 2022

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# Product sync issues

 *  Resolved [loadofbikes](https://wordpress.org/support/users/loadofbikes/)
 * (@loadofbikes)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-issues/)
 * Hi there,
 * Thank you for your patience with all our issues. I have tried to look through
   them to find help with my issues with the plugin and/or FB, but didn’t find a
   solution.
 * The problem:
 * When I delete all the products from the FB Shop (following this tutorial: [https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/)),
   I am still left with some products in the shop.
 * It won’t let me delete those, saying it needs to be done via WooCommerce. However,
   those are old products, and don’t exist there anymore. Could it be that I reused
   a WC product, and changed the photo and listing, and that that is causing havoc?
   However, the new product is visible on FB Shop.
 * What I have tried:
    - I reconnected WC to FB. That worked. However, the issue remains.
    - I tried to create a new Catalogue during the configuration of the FB plugin.
      However, I cannot select it, as it is not linked to the Business or Shop page.
      So, I went to FB, added the WooCommerce system user to that new Catalogue,
      and tried again. Alas, no success. So, I do not seem able to use a Catalogue
      that is created during the configuration of the plugin.
    - I tried to delete the Catalogue altogether, to start fresh. But I couldn’t.
      Everything on FB’s side is sooo confusingly tangled up. Business accounts.
      Commerce accounts. Ad accounts. Pages linked here, or there. Wanting to move
      the Shop from a business account to my personal account. they need to be disconnected
      in other places first. I simply cannot make out what the heck is going on,
      or how it all works and is tied together.
 * As a result, I am sticking now with the old Catalogue. I put some products on
   Archive manually, but they can’t be deleted. I activated sync again and according
   to the log, it is syncing. I see a few products arriving on the FB shop. Some
   show as In Stock, when on the website they are not.
 * All this is so chaotic and I don’t know where to start. I would very much appreciate
   some in-depth help and assistance — perhaps not here but in a better suited place—
   to sort this out.
 * Thank you very much.

Viewing 1 replies (of 1 total)

 *  [Thu P. a11n](https://wordpress.org/support/users/thup90/)
 * (@thup90)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-issues/#post-15449010)
 * Hi there,
 * > All this is so chaotic and I don’t know where to start. I would very much appreciate
   > some in-depth help and assistance — perhaps not here but in a better suited
   > place — to sort this out.
 * Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there.

Viewing 1 replies (of 1 total)

The topic ‘Product sync issues’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Thu P. a11n](https://wordpress.org/support/users/thup90/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/product-sync-issues/#post-15449010)
 * Status: resolved