Title: Product Sync issue : GM Last modified: July 31, 2025 --- # Product Sync issue : GM * Resolved [tsmsam](https://wordpress.org/support/users/tsmsam/) * (@tsmsam) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/product-sync-issue-gm/) * Hi support team, I am having issues with syncing the products to GM. I have created a few custom fields and tried mapping the attributes based on those custom fields. It did sync the data, but when I make changes to the field data, it’s still reflecting old data. I have tried opening data in an incognito window, also cleared the cache. My plugins, sites are all updated. Also, i would like to check if there is a way to map out the variant image when mapping out the image? Waiting for your suggestion. Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/) * (@superlemon1998) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/product-sync-issue-gm/#post-18579125) * Hi [@tsmsam](https://wordpress.org/support/users/tsmsam/) , * To confirm, your XML are up to date or the data is properly reflecting and on GMC/Google Shopping the data is still old? * It’s likely not sync yet or updated. Give it a couple days or try resyncing: [https://support.google.com/merchants/answer/13693394?hl=en](https://support.google.com/merchants/answer/13693394?hl=en) * Or try submitting a new data source. * **Also, i would like to check if there is a way to map out the variant image.** – Assuming that your image is mapped out to main image then the variant image will depend on what you’ve set here: * [https://ibb.co/7t8SWXDb](https://ibb.co/7t8SWXDb) [https://ibb.co/W4wGcgLt](https://ibb.co/W4wGcgLt) * You could try using rules and filters to set the value via custom field for those specific variants or target the product type * Thread Starter [tsmsam](https://wordpress.org/support/users/tsmsam/) * (@tsmsam) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/product-sync-issue-gm/#post-18579138) * Hi Jeff, Thank you for your prompt response. I should have explained you properly 1. Currently, when I view the XML file, it still has old data. I have tried refreshing, clearing the cache, and also tried opening it in an incognito window, but no changes. I have provided the screenshot based on what I have on the custom field vs what’s reflecting on the XML file. [https://ibb.co/7xpNkZNn](https://ibb.co/7xpNkZNn) [https://ibb.co/tT3mMyDD](https://ibb.co/tT3mMyDD) 2. I want Product Variant to map out images from the Product variant image, not from the featured image. Initially, i had the Main image and that didn’t work so I now have “main image simple and variations” thinking it should fix, but no luck. [https://ibb.co/zTKT4NZm](https://ibb.co/zTKT4NZm) * Could you please explain more about this? I am not sure if I understand it properly “ You could try using rules and filters to set the value via a custom field for those specific variants or target the product type”, also checking if there is any way I can map out the variant field directly. Will you be having this in further updates?Thanks in advance * Plugin Support [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/) * (@superlemon1998) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/product-sync-issue-gm/#post-18580943) * Hi [@tsmsam](https://wordpress.org/support/users/tsmsam/), * Based on your image i saw **custom_label_0** this option is only available for our Elite users. Can you please confirm if you are a premium user? If you are please use our support form: [https://adtribes.io/submit-ticket/](https://adtribes.io/submit-ticket/) * If not then continue here, please pass on your debug log: [https://adtribes.io/knowledge-base/send-your-debug-log-to-support/](https://adtribes.io/knowledge-base/send-your-debug-log-to-support/) * **also checking if there is any way I can map out the variant field directly. Will you be having this in further updates?** – You can use the rules and filter to set specific images for variants: * [https://ibb.co/HDY1fkdR](https://ibb.co/HDY1fkdR) [https://ibb.co/zWPDf0ph](https://ibb.co/zWPDf0ph) * As for a feature I’ll raise it up but do note that there’s no ETAs for this * Thread Starter [tsmsam](https://wordpress.org/support/users/tsmsam/) * (@tsmsam) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/product-sync-issue-gm/#post-18581159) * Hi [@superlemon1998](https://wordpress.org/support/users/superlemon1998/) , I am not a premium user. Why am i having a issue here. Were can i submit my debug to support. I cant seem to find. I urgent need to fix this issue. [@tsmsam](https://wordpress.org/support/users/tsmsam/) For the rules and filer, is it all manual process as i have more then 1000 prodcuts - This reply was modified 9 months, 2 weeks ago by [tsmsam](https://wordpress.org/support/users/tsmsam/). * Plugin Support [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/) * (@superlemon1998) * [9 months, 1 week ago](https://wordpress.org/support/topic/product-sync-issue-gm/#post-18584021) * Hi [@tsmsam](https://wordpress.org/support/users/tsmsam/) , * Copy your debug log data and paste it in a text file and share the file in G drive or dropbox. Also, as u are running custom fields run this: [https://ibb.co/nMvkvvCL](https://ibb.co/nMvkvvCL) the clear custom attributes in **Product Feed > Settings** * Also, please note that we do not have any official support with custom fields so some feature may not work as intended. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Product Sync issue : GM’ is closed to new replies. * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496) * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-product-feed-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-product-feed-pro/) * [Active Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-product-feed-pro/reviews/) ## Tags * [sync issue](https://wordpress.org/support/topic-tag/sync-issue/) * 5 replies * 2 participants * Last reply from: [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/) * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/product-sync-issue-gm/#post-18584021) * Status: resolved