Title: Product Sync doesn´t work properly
Last modified: January 12, 2023

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# Product Sync doesn´t work properly

 *  Resolved [ruifcmiranda](https://wordpress.org/support/users/ruifcmiranda/)
 * (@ruifcmiranda)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/product-sync-doesnt-work-properly/)
 * Good night,
 * Can you help me?
   Every time products are put on sale in woocommerce, a price 
   appears on the website and another appears on facebook.Has it happened to anyone?
   how can i solve this?
 * Greetings and Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproduct-sync-doesnt-work-properly%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Piotr Szcześniak](https://wordpress.org/support/users/piotrszczesniak/)
 * (@piotrszczesniak)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/product-sync-doesnt-work-properly/#post-16366744)
 * Hello,
 * We’re having slightly different issue: we just connected our store via this plugin
   to our Facebook page. Products sync with meta details but Facebook throws an 
   error that price, id, url, are missing but in fact they do show.
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/product-sync-doesnt-work-properly/#post-16377037)
 * Howdy [@ruifcmiranda](https://wordpress.org/support/users/ruifcmiranda/)
 * When syncing your products to Facebook, the sale price should certainly be shown,
   as long as it is being set through the WooCommerce default sale price field and
   not by another plugin.
 * I have a couple of questions for you based on your request. Hopefully we can 
   figure out why the prices aren’t lining up.
 * When you are setting a sale price, are you using the default WooCommerce sale
   price field, or is another plugin determining this price?
 * To help you further, I’d like to understand more about your setup.
 * Could you please send me a copy of your site’s System Status? You can find it
   via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`.
 * Once you’ve done that, you can paste the text in [https://gist.github.com/](https://gist.github.com/)
   and feel free to change/remove your site URL in the report for privacy reasons.
 * You can paste the Gist link here in your reply, once you have that.
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/product-sync-doesnt-work-properly/#post-16377040)
 * Hi there [@piotrszczesniak](https://wordpress.org/support/users/piotrszczesniak/)
   👋</img>
 * We’d like to take a look at your report on a separate thread, since each store’s
   set up is different.
 * Please open a new topic here: [https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0).
 * Thanks!
 *  [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/product-sync-doesnt-work-properly/#post-16405338)
 * Since we haven’t heard from you for a while, I’m marking this as resolved. We’re
   always here to help.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Product Sync doesn´t work properly’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/product-sync-doesnt-work-properly/#post-16405338)
 * Status: resolved