Title: Product sync does not complete
Last modified: April 17, 2022

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# Product sync does not complete

 *  Resolved [kokoyuwa](https://wordpress.org/support/users/kokoyuwa/)
 * (@kokoyuwa)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/)
 * Hello.
    I really need your help. I have read the documentation on product synchronisation
   and my problem is that the synchronisation does not complete. I have stopped 
   the plugins that might affect it. I have also tried disabling and reconfiguring
   them. Is there any way to find out what is causing this?
    -  This topic was modified 4 years ago by [kokoyuwa](https://wordpress.org/support/users/kokoyuwa/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Raif Deari](https://wordpress.org/support/users/rdeari/)
 * (@rdeari)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/#post-15567140)
 * Hi [@kokoyuwa](https://wordpress.org/support/users/kokoyuwa/)!
 * Thank you for sharing this!
 * To help us further troubleshoot this can you please share the following information:
    - Please share with us your site’s System Status Report
    - You can get it by navigating to the **WooCommerce / Status** section of your
      site. Once there, click on the **Get system report** button and then copy 
      it by clicking on the **Copy for support** button. Then paste it here in a
      comment.
    - Next, can you please head to **WooCommerce > Status > Logs ** and share with
      us any relevant logs regarding Facebook for WooCommerce?
 * Thank you!
 * _Note! Please feel free do redact any information that you feel should not be
   shared publicly 🙂 _
 *  Thread Starter [kokoyuwa](https://wordpress.org/support/users/kokoyuwa/)
 * (@kokoyuwa)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/#post-15567685)
 * Thank you [@rdeari](https://wordpress.org/support/users/rdeari/)
    here is the
   info. There are no logs regarding Facebook for WooCommerce on WooCommerce > Status
   > Logs. —
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://lotus-ss.com
       Site address (URL): https://lotus-ss.com
       WC Version: 6.4.1
       REST API Version: ✔ 6.4.1
       WC Blocks Version: ✔ 7.2.2
       Action Scheduler Version: ✔ 3.4.0
       WC Admin Version: ✔ 3.3.2
       Log Directory Writable: ✔
       WP Version: 5.9.3
       WP Multisite: –
       WP Memory Limit: 512 MB
       WP Debug Mode: –
       WP Cron: ✔
       Language: ja
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.4.29
       PHP Post Max Size: 8 MB
       PHP Time Limit: 300
       PHP Max Input Vars: 1000
       cURL Version: 7.29.0
       NSS/3.36
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.36-log
       Max Upload Size: 8 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Post Type Counts ###
   
       attachment: 71
       customize_changeset: 1
       ml-slide: 12
       ml-slider: 1
       nav_menu_item: 15
       page: 13
       post: 1
       product: 2
       product_variation: 5
       responsive_accordion: 2
       revision: 80
       shop_coupon: 222
       shop_order: 128
       shop_order_refund: 6
       viwec_template: 14
       wacv_email_template: 4
       wc_product_table: 2
       wpcf7_contact_form: 1
       wp_global_styles: 1
       ywtm_tab: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (24) ###
   
       Classic Editor: 投稿者: WordPress コントリビューター – 1.6.2
       Classic Widgets: 投稿者: WordPress Contributors – 0.3
       CommerceGurus Commercekit: 投稿者: CommerceGurus – 2.0.0
       Contact Form 7: 投稿者: Takayuki Miyoshi – 5.5.6
       Delete Me: 投稿者: Clinton Caldwell – 3.0
       Email Template Customizer for WooCommerce: 投稿者: VillaTheme – 1.1.8
       Facebook for WooCommerce: 投稿者: Facebook – 2.6.12
       Font Awesome: 投稿者: Font Awesome – 4.1.1
       Google Listings and Ads: 投稿者: WooCommerce – 1.12.5
       Kirki Customizer Framework: 投稿者: David Vongries – 4.0.23
       Loco Translate: 投稿者: Tim Whitlock – 2.6.1
       Lolipop Migrator: 投稿者: GMO Pepabo
       Inc. – 0.9.6
   
       Responsive Accordion And Collapse: 投稿者: wpshopmart – 2.3.3
       Advanced Editor Tools (旧名 TinyMCE Advanced): 投稿者: Automattic – 5.6.0
       Widget Shortcode: 投稿者: Hassan Derakhshandeh – 0.3.5
       Abandoned Cart Pro for WooCommerce: 投稿者: Tyche Softwares – 8.19.0
       Direct Checkout for WooCommerce: 投稿者: QuadLayers – 2.6.0
       Japanized for WooCommerce: 投稿者: 職人工房 – 2.3.8
       WooCommerce Photo Reviews Premium: 投稿者: VillaTheme – 1.2.0
       WooCommerce Square: 投稿者: WooCommerce – 2.9.1
       WooCommerce: 投稿者: Automattic – 6.4.1
       WP Multibyte Patch: 投稿者: Seisuke Kuraishi – 2.9
       WPFront Scroll Top: 投稿者: Syam Mohan – 2.0.7.08086
       Custom Product Tabs for WooCommerce: 投稿者: YIKES
       Inc. – 1.7.7
   
       ### Inactive Plugins (3) ###
   
       reCaptcha by BestWebSoft: 投稿者: BestWebSoft – 1.66
       Site Kit by Google: 投稿者: Google – 1.72.0
       Woo Discount Rules: 投稿者: Flycart – 2.4.0
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: JPY (¥)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 0
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### Theme ###
   
       Name: Shoptimizer Child Theme
       Version: 1.2.1
       Author URL: 
       Child Theme: ✔
       Parent Theme Name: Shoptimizer
       Parent Theme Version: 2.5.3
       Parent Theme Author URL: https://www.commercegurus.com/
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### Square ###
   
       Environment: Production
       Tokenization Enabled: –
       Debug Mode: Off
   
       ### Action Scheduler ###
   
       完了: 4,913
       Oldest: 2022-04-14 16:21:13 +0900
       Newest: 2022-04-18 21:34:23 +0900
   
       承認待ち: 6
       Oldest: 2022-04-18 21:49:23 +0900
       Newest: 2022-04-23 15:59:53 +0900
   
       ### Status report information ###
   
       Generated at: 2022-04-18 21:39:21 +09:00
       ```
   
 *  [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * (@nathvi)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/#post-15582570)
 * Hello [@kokoyuwa](https://wordpress.org/support/users/kokoyuwa/)
 * Thanks for your response.
 * Would you please enable logging on Facebook and then share the log for me to 
   review? To do so, please follow the below steps:
 * 1. Head to `Marketing > Facebook`.
    2. Enable debug mode at the bottom of the
   screen and save the settings. 3. Sync the products again from Facebook> Product
   Sync> Sync products. 4. Head to `WooCommerce > Status > Logs`. 5. Choose the 
   Facebook log from the dropdown and click the “View” button to display the log.
   Please note that the log may be in UTC/GMT time, so it may be offset by a few
   hours. 6. Copy and paste the log into [https://pastebin.com/](https://pastebin.com/)
   or as a reply to this thread.
 *  Thread Starter [kokoyuwa](https://wordpress.org/support/users/kokoyuwa/)
 * (@kokoyuwa)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/#post-15583288)
 * Hello [@nathvi](https://wordpress.org/support/users/nathvi/)
 * Thank you.
    Yesterday I found out the sync has done. I don’t know what was wrong
   but in the end, it appears to have taken five days to complete.
 * Thank you for all your support.
 *  [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * (@nathvi)
 * [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/#post-15584581)
 * Hello [@kokoyuwa](https://wordpress.org/support/users/kokoyuwa/)
 * Glad to read the products are now synced.
 * Normally, these would automatically be synced when a new product is added or 
   if an existing product is edited via the WordPress Dashboard.
 * The code will try to assemble a complete queue and sync over as much as possible
   as fast as possible. If the sync fails for you then I would reckon the process
   times out due to overload.
 * If you notice the problem occurring again, I’d be interested in reviewing any
   memory errors or problems logged on the backend.
 * WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce
   > Status >> Logs (click on the tab). After clicking on the logs tab examine the
   dropdown on the right for any “fatal-errors” entry.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Product sync does not complete’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
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 * 5 replies
 * 3 participants
 * Last reply from: [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/product-sync-does-not-complete/#post-15584581)
 * Status: resolved