Support » Plugin: WooCommerce » product Stock available but not on checkout

  • Resolved Chris

    (@eaonflux)


    WC Version 3.9.1
    WP 5.3.2
    Serverinformatie: LiteSpeed
    PHP-versie: 7.2.26-1+bionic
    PHP post max size: 6 GB
    PHP time limit: 6000
    PHP max input vars: 30000
    cURL Versie: 7.58.0, OpenSSL/1.1.1

    I have a problem with WC stock sync i guess with my “Simple” products?

    My setup:
    /wp-admin/admin.php?page=wc-settings&tab=products&section=inventory

    Stock management on
    threshhold 0
    soldout threshold 0

    The problem happends sometimes with a product. It says for example i have 2 pcs on stock.
    and when i add the product to the cart and want to checkout it tells me it is out of stock. and when i go back the the productpage it still has 2 on stock.

    I cleared all user sessions and carts, problem is still there.
    when i disable stock management all goes well but thats not a solution ofc.
    I have a staging server where i can test things.

    Disabled my cache plugin
    Changed Theme
    Disabled all plugins except woocommerce

    nothing works

    • This topic was modified 8 months, 3 weeks ago by Chris.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Joey Ricketts

    (@jricketts4)

    Hi @eaonflux,

    In order to move forward, we’ll need a couple more details:

    – A screenshot of the product settings (General and Inventory tab)
    – A screenshot of your Inventory settings page: WooCommerce > Settings > Products > Inventory
    – A link to the product page where this is occurring (we’ll need to test this)

    Please let us know once you can send this information over!

    Thank you,
    Joey

    – A screenshot of the product settings (General and Inventory tab)
    http://prntscr.com/qv263z
    http://prntscr.com/qv26xi

    – A screenshot of your Inventory settings page: WooCommerce > Settings > Products > Inventory
    http://prntscr.com/qv28a4

    – A link to the product page where this is occurring (we’ll need to test this)
    the staging server is a localserver

    i send you via slack the staging url of the product

    Plugin Support Mike W

    (@nixiack8)

    Hi @eaonflux,

    Thank you for the update, but we do not have access to the Slack area you posted the staging URL. Can you post it back here?

    Thanks!

    Plugin Support Mike W

    (@nixiack8)

    Hi again!

    We have not heard back from you in a bit, so I will go ahead and close this thread.

    If you continue to have the current issue please reply and let us know, as it will open this thread back up. Otherwise if you have a new issue open a new thread.

    Have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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