Support » Plugin: WooCommerce » Product sorting by price high to low and low to high is not working properly

  • Resolved foodforce1

    (@foodforce1)


    Hi.
    First select English language if you dont understand and than click ALL on the right so you can get a better view at all the products as you scroll.
    For some reason product sorting by price lowest-highest does not work at all they are all mixed up. But when you click highest-lowest they are fine until you scroll to the middle at the page and you will notice they start to mix up they are not as they should be.
    Can you pls tell me why could this be?
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • rohittm

    (@rohittm)

    Hi there,

    It’s possible that there might be a theme/plugin conflict. Try switching to the Twenty Seventeen theme – https://wordpress.org/themes/twentyseventeen/ and see if the issue remains. If so, try disabling all of your plugins except WooCommerce. Then try testing again to see if the issue persists. If that resolves your issue, enable each plugin one by one while continuing to test until you find the plugin that causes the issue.

    If you don’t want to do this on your live site, you can clone your site to a staging environment, where you can test without affecting your users.

    If your host doesn’t provide staging facilities, a simple way to do it is using the free WP Staging plugin:
    https://wordpress.org/plugins/wp-staging/

    Let us know if you still need help after this process.

    foodforce1

    (@foodforce1)

    Hi thank you for your reply i the link i sent to you was a test site so i will try it now and get back to you with an update on the issue.

    foodforce1

    (@foodforce1)

    Hi, im sorry but idk what happened.
    First i changed the theme the issue still remained, second i put it back on my OceanWP theme and deactivated all plugins except woocommerce and issue still remained.
    After i deactivated all plugins something appeared above the plugins saying i have to update woocommerce database and i clicked it to update it and it said it will take some time. Idk if it was finished or not i went to change the theme to Twenty Seventeen after all plugins were deactivated (and idk what those updates were or did those finished), the issue was solved somehow.
    I changed the theme back to OceanWP and the issue was still fixed after that i activated all the plugins one by one and the issue didnt appear it was solved idk how.
    The one thing i think might solved it is those updates because i returned everything back as it was except some pages that Twenty Seventeen put in my sidebar.
    What should i do now on the live site because when i changed the theme and deactivated the plugins i lot of unwanted things happenes?
    Thanks in advance.

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    @foodforce1 – It could very well be the updates resolved the issue. I would go ahead and make a full backup of your production site and go through the process of updating everything first. If that doesn’t resolve it on the production site, you might try switching the theme again. But it does sound like the updates are what resolved it.

    Let us know how it goes. šŸ™‚

    Hi sorry for the late reply.
    I might didnt explain it well.
    I am updating everything on time i am very active on the website.
    The thing that happened is i didnt have any updates suggested by woocommerce, after i disabled all plugins except woocommerce something appeared above everything in Dashboard>plugins something like a notification you probably have seen it something like when it suggests to install wp forms for example if you have some theme or plugin that goes with it. And it said update woocommerce database , there wasnt any update for woocommerce or anything it suddenly appeared after deactivating all plugins.
    And now my problem is after deactivating everything a lot of things changed like CSS and some widgets idk what else. so i cant do it on the live site because it will change a lot of things and i cant find everything to change it back on time i worked few months on the site so it would not be pretty if a customer comes and everything is upside down, and i cant transfer it from a staging site because if there is an order while i am doing all those changes back to normal when i transfer it to live the orders will be erased and i can’t transfer it without the database because the update will be in the database.
    So im asking if there is a way i can get that woocommerce database update without deactivating everything?
    If u didnt understand me pls tell me ill try to explain it better.
    Thanks in advance.

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @foodforce1

    Thank you for providing those details! That actually helps quite a bit.

    You can run the database update manually by going to WooCommerce > Status > Tools > Update Database (the button is about halfway down the page).

    Hi thank you a lot that solved the issue.
    Sorry for bothering you just for one click i didnt know about the database updates.
    Thanks again.

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @foodforce1

    It’s no bother at all! I’m so glad we were able to help.

    Iā€™m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.