Title: Product report missing
Last modified: September 1, 2021

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# Product report missing

 *  Resolved [mkbarraco](https://wordpress.org/support/users/mkbarraco/)
 * (@mkbarraco)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/product-report-missing/)
 * Hi there,
 * I need your help for an issue with products report. Once I selected products 
   on analysis date, I received an email but the button inside isn’t work.
 * Also, I can’t read the report even if I download it from wp-content/uploads. 
   There are a bunch of errors inside.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/product-report-missing/#post-14829073)
 * Hi [@mkbarraco](https://wordpress.org/support/users/mkbarraco/),
 * > Once I selected products on analysis date, I received an email but the button
   > inside isn’t work.
 * Can you elaborate more and tell us what exactly you mean by “the button inside
   isn’t work”? Are you able to click on the button and open the link? If you right-
   click on the button and copy the link – then can you paste it and open the link
   in a browser window?
 * > I can’t read the report even if I download it from wp-content/uploads. There
   > are a bunch of errors inside.
 * It would be helpful if you could share some screenshots with us so we can investigate
   this further. I recommend [https://snipboard.io](https://snipboard.io) for easily
   sharing screenshots – please follow the instructions on that page, then paste
   the URL in this chat. It works with Chrome, Firefox, Safari, and Edge browsers.
 * I would also suggest requesting the report after deactivating all plugins except
   WooCommerce and changing to a default theme like Twenty Twenty-One or Storefront.
 * You can find a more detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Lastly, if still unresolved kindly provide us the following:
    - **System Status**: You can find it via WooCommerce > Status. Select “Get system
      report” and then “Copy for support”. Once you’ve done that, paste it here 
      in your response.
    - **Error Log**: Share a copy of any fatal error log found under WooCommerce
      > System Status > Logs (if available).
 * Thanks!
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/product-report-missing/#post-14852179)
 * Hi there,
 * We haven’t heard from you in a while, so I’m going to mark this as resolved for
   now.
 * We’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product report missing’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/product-report-missing/#post-14852179)
 * Status: resolved