Plugin Support
Missy a11n
(@m155y5)
Automattic Happiness Engineer
Hi @dushyant121 –
It sounds like your cart and/or checkout pages may be being cached by a caching plugin or server-side caching on your site. You’ll want to exclude the My Account, Cart, and Checkout pages from being cached. We have documentation on that here.
I hope that helps!
Thank you @m155y5 I am checking documentation if it helps me to fix this issue.
@m155y5 I am not using any cache plugin.
Nico
(@nicolamustone)
Automattic Happiness Engineer
Hello there.
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
@nicolamustone Website is not working now. https://biohack.ae/. It is showing server ip address could not be found.
Nico
(@nicolamustone)
Automattic Happiness Engineer
Hello,
I see the website working again and also the quantity selector on the cart page seems to work fine now.
Can we consider this solved?
Plugin Support
Missy a11n
(@m155y5)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.
