I instaled 1.8.1 plugin version.
Hello @vitorhgcardoso
thank you for reaching out to us, we are here to help.
This sounds like something that is caused by a conflict with another plugin. It would be good to review all 3 orders that this occurred and find out what the common attributes in these orders are. With this info, you can try to recreate the issue. I would advise creating a staging site and recreating the orders that this occurred to and seeing if the same thing happens. You can use sandbox accounts to do this, these accounts should behave in the same way as a live account.
Once you know how to recreate the issue, you can continue to test what plugin might be causing this issue. For this, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.
Here’s a guide that explains the steps in more detail: How to test for conflicts
If you want us to take a look we would like to look into the system report and logs of our plugin that you can find here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Let us know if you have any other questions or need any additional support.
Kind regards,
Joost
Hello,
since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.
Kind regards,
Joost
